LanguageLine Solutions
2.3 of 5 90 reviews
www.languageline.com Monterey, CA 5000+ Employees

LanguageLine Solutions Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.3 90 reviews

                             

22% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(23 ratings)

32% of employees recommend this company to a friend
34 Employee Reviews Back to all reviews
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5 people found this helpful  

Don't waste your time! Get a job at a regular company's call center for better pay and benefit!

Interpreter (Current Employee)
Monterey, CA (US)

I have been working at LanguageLine Solutions part-time for less than a year

ProsAbsolutely nothing! Don't waste your time or career! Get a job at a regular company's call center for better pay and benefit!

ConsPay, benefit, training staff. Only reason I tried this job was I'm bilingual and the word "Interpreter" sounded cool to me. Also, I own a newer Mercedes Benz and didn't want to add up mileage. What a big mistake! It's a ridiculous job! Rather, it's a ridiculous labor! You work as a conduit between the client and his or her limited English proficient customers. And many LEP people lack basic IQ, American common sense, and, most importantly,
communication skill! So they will give you all kinds nightmares and unnecessary challenges!

Additionally, you have to do your job the Language Line Solutions' way no matter what! Interpreters shouldn't appear as if they are chatting with LEP people! That's just one of Language Line's many many stupid rules. What kind of person in right mind would think the interpreter is chatting with LEP people on the job? So, for every move an interpreter should make, in order to understand LEP person better, he or she must inform Client first and get the permission. And that's going to drive you CRAZY! AND IT'S GOING TO CAUSE SEVERE DELAY AND THE CLIENT'S COMPANY WILL GET THE INFLATED BILL!

Also, since you're being sandwiched by two or more customers per call, you must have the "Slave's Mind" or "Low Self-esteem" to survive in this job. I feel sorry for those who have been working for this company pretty long, and I especially feel sorry for senior language specialists. I'm sure they all have low self-esteem. With their skills and qualifications, they can work for Airlines [ Travel Benefits!!! ], hospitals, Nordstrom, Costco, etc. for much better pay and benefits! What the heck were they thinking?

Interpretation is a hard work, and LLS better treat their interpreters much better than now! But unfortunately, when some stupid or crazy clients complain about you, this company takes their words while your words don't mean anything! By the way, I have a lot more to say about this stupid company and this stupid "work from home" interpreter job as well as "SUSPICIOUS" EXPERIENCES I've had while working as "work from home" interpreter for the last several months. As soon as the company and I part, I'll reveal them in detail! Glassdoor says I can edit my review within 30 days, and I'm expecting that will happen within that time frame.

Advice to Senior ManagementYou guys just wait~ You guys will be contacted~

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

CSR Interpreter

Customer Service Representative Spanish WAH Interpreter (Former Employee)

I worked at LanguageLine Solutions full-time for more than a year

ProsWhat kind of company forces it's salaried staff at the home office in Monterey, CA to go online and post phony positive reviews? Language Line! Hence the ridiculous posts where some people say they think they are paid "too much." Well that could ONLY be corporate staff because 99% of the staff makes minumum wage without benefits, vacation time, sick days, etc.

ConsBeing exploited, being unappreciated, being a part of a revolving door call center company that pimped out the interpretation industry, being part of the problem by accepting their horrible wages, being undervalued, having no hope of career advancement, having to put up with call center supervisors based, I mean supurvisors, who evaluate you when in fact they don't know what they are talking about....just to name a few.

Advice to Senior ManagementYeah, we get it, LLS is the cash cow for a conglomerate of several companied. But pay a freaking living wage at least and spring for real benefits, paid time off, etc.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

I loved my work, helping people communicate

OTP Interpreter - Contract, PT, FT, Freelance (Former Employee)
San Diego, CA (US)

I worked at LanguageLine Solutions as a contractor for more than 10 years

ProsI loved my word helping people communicate. You had to study a lot of terminology in different fields, be patient with people, understanding, and compassionate, as well as being technically prepared, detached, and professional.

ConsCons – I loved my work, as I said, but the long and short term benefits, guaranty of employment, pay, appreciation, did not match my efforts and loyalty.

Advice to Senior ManagementIt’s unfortunate that management was so busy looking to make money. The service was extraordinary, but the success was built on people like me who gave competently without much regard for us, front liners. I’d ask management to think about how it’s treated us…the ones who gave to this service from the start, when the business wasn’t known, when we were on-call 24/7…Thanks in advance.

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I receive an job offer but I did not take it!

Telephone Interpreter (Former Employee)
Los Angeles, CA (US)

I worked at LanguageLine Solutions part-time for less than a year

ProsThey have a good trainning program for interpreters!

ConsI would not reccomend a experience interpreter to work for this company, the salary is very low! It is a shame!

Advice to Senior ManagementMore respect for interpreters!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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At the begining it was good, then it became hell on heart sometime literally.

All Call Interpreter (Former Employee)
Santo Domingo (Dominican Republic)

I worked at LanguageLine Solutions full-time for more than 3 years

ProsOther than the salary for Domincan Republic Standards, there are no pros and taking into consideration the fact that the charge the clients by the minute and pay you by the hour, the pay for the job you are doing is abysmal.
I will say they do have an excellent health insurance program at least when I was there, much better than what US work at home interpreters get and that is only because it is law.

ConsI started working in LLS call center in DR in 2005 right out of college and at the beginning it was a great place to work, pay was good and the workload and enviorment was very good. I got training for 2 weeks before starting to work and I had to take a pass a test before I could take actual calls, the quality of the interpreters was very good, I actually went from CSI (customer service Interpreter) to CSI + to ALLCALL interpreter in less than six month. Then the hiring ethics change, it became all about quantity instead of quality and as many others had said the call volume is ridiculous, current calls get knock by incoming calls, you don't have enough time to take a breather or even get a glass of water in. It is very demanding very mentally exhausting job. The few Supervisors or Inchargers as they are call. that actually care about the Interpreters are fired.

You get no sick pay leave, no sick days, it is easier to win the lottery than to get an schedule change and unless so other willing coworker would swap days with you or would swap schedules with you are were royally screwed. The working conditions were subpar, call center hygiene was abysmal, and god forbid the AC should fail which happen often because you were suppose to work no matter what or get the risk fired. Sweatshop is exctaly what the company was, you had to work in Factory building with no AC, no windows, and no ventilation. One of my co workers actually had a heat stroke and the time she was granted by the doctor to be off was count as an occurence and she was fired a few months later.

Getting your well earn vacation days was subject to approval and you could never take time off for holidays, Gid forbid you were sick because unless you had vacation days to used for when you were sick, you could probably kiss you job goodbye if you miss more than a couple of days. Any time you were late, or miss a work day that counts as an occurrence more than six in a year and bye bye job, it doesn't matter it you send a medical certificate or not it still counts as you not being on the line.

Senior management has absolutely no idea what the job entails or what it feels like to be on the receiving end of the line. Clients were often rude, and had no idea what our job really entails, more often than not you could hear interpreters asking the clients to please slow down, or to limit the amount of information to interpret, and those are the clients that more often that not report you. LLS always side with the client and shows complete disregard of what they call VOI or Voice of the interpreter which were our complains as problems found with clients, service, lines and equipments.

There are many, many more issues but frankly it would take a book to go through all of them.

Advice to Senior ManagementTreat your interpreter as humans, go back to quality interpretation instead of quantity, provide better training for intepreters, and provide seminar to instruct your clients into what our job actually entails. Have a very compensation program for interpreter and provide bonus and incentives for those who people that show skill, dedication and quality in their work. Have better quality control checks and only have people train in medical calls to take those calls, remember must of these calls relay on the interpret skill to save a life. Don't punish an interpreter for recusing himself of a call that he or she is not qualify or or been train to take, it made save someones life. Provide training to your management team and other senior staff members to understand the kind of stress interpreting is and to be understanding of their needs, remember we are the driving froce behind your company treat us better.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Worst job I ever had

Spanish Interpreter (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 5 years

ProsWorking from home is the only pro, but lack of compensation and daily mental abuse by clients and company staff soon outweighs it

ConsNo flexibility in schedule, no sick time off, compensation below industry standards, treated like crap most of the time, staff and managers unprofessional, health insurance is a joke, stay away from this company, good to work only as a resume filler

Advice to Senior ManagementManagement needs no advice, they treat interpreters no better than cattle at the slaughterhouse, that's why turnover rate is 90 percent, DO NOT WORK FOR THIS COMPANY
The pay is minmum wage vs how long you stay on the call, what they don't tell you is most calls are 10 min or less so you'll be earning minimum wage

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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WAH customer Service for 16 yrs

Work At Home Spanishh Interprelor (Current Employee)
Houston, TX (US)

I have been working at LanguageLine Solutions full-time for more than 5 years

ProsGood step ladder in the industry

ConsPay, time off, no sick time off, slavers, no communication among supervisors,team leaders. You ask for the day or hours off and allways a NO.

Advice to Senior ManagementFired and rehired a new administration that know what are they doing...you have a lot of sargents

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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no raise. dead end job

Interpreter (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 3 years

Prosyou do not have to care about physical appearance or weather conditions to go to work

Consvery little pay, no salary raise, terrible benefits, no hope of getting promoted whatsoever, mentally exhausting and demanding

Advice to Senior Managementtry to appreciate and give your employees what they really deserve, it is really ridiculous not to offer any raise in wages for at least last five years. price of living does not stay the same, how come you ecpect your employees to survive with the same amount of money they've been making for long time. be fair please!

No, I would not recommend this company to a friend

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good and bad

Interpreter and Senion Lang Specialist (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 8 years

ProsIt was nice to have "a job" or be amployed while having babies

ConsLow pay, no opportunity to advance, no interaction , when the company changed CEO years ago the company lost its culture. Back when Chris Ensign was CEO, you felt PRIDE working for these guys. After that, humm. Like they wanted you to became a number. No thanks. Ah! And the pay ....was low, frozen....Better to contract, and they only do that if they have a growth spurt.No culture.

Advice to Senior ManagementGet new management that CARES

No, I would not recommend this company to a friend

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Good Experience to Start But No Place To Stay

WAH Interpreter (Current Employee)

I have been working at LanguageLine Solutions

ProsWork from Home opportunity
Ability to Set Schedule (only at the begining)
Payment for hours work like clockwork

ConsLow Pay
No Benefits
Unpredictible Schedule
Non Responsive Management/Supervisors

Advice to Senior ManagementThis is a good opportunity for someone that wants to start in the Interpreter Industry but that is it. The expectations of management for employment performace is in no way reflective of the pay given to employees. The feedback provided by supervisors is ambigous sometimes. You have a Manager that rarelly will interact with you since they have layers of other Senior Reps that should be able to answer you questions. Whenever you take time off, even previously approved, it shows up as being absent. I have not been able to get an answer if that would eventually impact the performace of an employee. Most of the time you will not know what your schedule for the next 2 weeks would be until the week before. So planning for future events becomes a hazardous process. You are exposed to a variety of situations that will allow you to expand your knowledge. But on the other hand, the company expects employees to have high stardards and dedicate time on their own to improve their skills without getting the compensation that high quality work deserves. Work for LLS at your own risk. Also make sure that if you accept an offer that you give them whatever days you would like off for the next year to ensure that you do get them off. Also you must keep track of the training time to ensure that you are paid for the time spent.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at LanguageLine Solutions reviews and ratings - including employee satisfaction and approval ratings for LanguageLine Solutions CEO Scott W. Klein. All 34 reviews are posted anonymously by LanguageLine Solutions employees.