JetBlue Reviews

Updated 23 October, 2014
Updated 23 October, 2014
296 Reviews
3.6
296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
236 Ratings

Review Highlights

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 47 reviews)

  • Flying benefits are great, and the work is interesting (in 14 reviews)


Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Non Ethical leadership in disguise of nice guy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member
    Current Employee - Airport Operations Crew Member

    I have been working at JetBlue full-time (more than 3 years)

    Pros

    Only pro I have here is working with a great set of Individuals, They make a good team except a handful that will always go other directions.

    Cons

    5 core values(available on JetBlue log or website) died long ago, the new goal of the company is return on the investments and Fat paychecks for those who sits in the office and are allowed to make stupid and sense less decisions to blow millions of dollars without prior approval and make crewmembers suffers, I would like to give an award to the board of directors for voting out David Neelman and bringing in the failures from the big airlines to run the show for instance Robin Hayes. He may be able to return on the investments but he sure won't be able to retain the good work force. My station everything is about budget, short crew who cares there other mules who will suffer but we are saving. They can feel care less if I die of a heat stroke but wearing jackets are mandatory because I sit in the office where AC blows 60 degrees. A lots of sexism as girls have options other than jackets but if you are a male you are SOL. Anyways you get the point unless you want to suffer working do not apply. You deserve better. Because if you complain your General Manager will say this to you " you don't have to work, you can turn in your badge and leave", because you are nothing but a number to them.

    Advice to ManagementAdvice

    Happy Crewmembers creates Happy Customers who will keep flying loyally with your airline which will generate profit and ultimately return on the Investments, this could just be opposite like an equation of + and - . Just Imagine one day of operation where customers refuses to fly JetBlue because of bad customer service now on the other side just Imagine one day of Operation where all 14000+ crewmembers call out because of bad leadership. Loss are greater on the company side more than crewmembers side, we may lose a pay for a day but company will lose profit for the whole quarter. My only advice to the Leadership is to be reasonable to your front line crewmembers after all they will take care of you as always on the rainy days(IROPS).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    JetBlue Airways customer services

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time (more than 10 years)

    Pros

    flying benefits
    part time hours only

    Cons

    lack of organization
    poor management
    part time employees only

    Advice to ManagementAdvice

    learn and apply your value
    attend training
    stop sleeping with employees
    stop gossiping
    stop stealing from customer

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Discriminates Against Disabled Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ticketing
    Former Employee - Ticketing

    I worked at JetBlue full-time (more than 10 years)

    Pros

    At the beginning it was a new company with lots of potential, a big budget and staff freshly picked. The employees were happy and the company rewarded them well with gifts and recognition.

    Cons

    A few years later the company started to loose money, cut back on employee gifts/recognition eventually started eliminating jobs. Before the founder got booted out there was a lot of speculation as to which direction the company was going and why the leaders were MIA all the time. The work load at the time was busy and there weren't enough employees to cover the ticket counters or gates but we managed. On a very terrible day I was injured on the job, because of short staffing, and all the happy moments I had working for this company went down the drain. Soon enough the company's insurance refused to pay for treatment, I was sent home, was denied job modification and the management was told to make my life miserable in hopes that I would just quit. But I didn't. I took those bastards to court never giving up on the job I once thought I loved. I won my case. It still saddens me that they would treat loyal employees in such an inhumane manner but that is exactly what they did.

    Advice to ManagementAdvice

    If you don't want to get sued then you need to change your business approach on how you treat employees that get hurt on the job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    Horrible abusive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, TX (US)
    Former Employee - Customer Service Agent in Houston, TX (US)

    I worked at JetBlue full-time (more than 3 years)

    Pros

    First few years was a great place with pleasant work environment and great travel benefits, but after change of management and practices, not much to like about the company or working conditions anymore.

    Cons

    New management draconian, abusive, conniving and downright mean-spirited; just always looking for any reason to knock you, belittle you and/or hand out disciplinary action; could really blow any little thing out of proportion. Supervisors would often have you in situations where you would be 'damned if you do, damned if you don't, or you can only take choice A or B in a bad situation, and you will get yelled at/disciplined no matter which one you choose; would even at times ask you to do something and then scream at you for doing exactly what you were asked! (Of course if I didn't, I'm sure they would have been quick to charge me with insubordination!) Held to unrealistically short times to turn aircraft at gate, often without tools needed to do job properly; some staff led to compromise safety for fear of being disciplined/written up if they didn't make the turn time. Airline had horrible contingency planning, sometimes irrationally cancelling our flights when weather conditions not that bad to warrant it, and would leave some customers stranded for up to 5 or 6 days, and without the option to rebook to another airline (Rule 240 like other airlines can). Also, new reservation system full of bugs, IT very slow to fix, would constantly change procedures (for rebooking, ticket changes, etc.) without telling us, and of course, we get blamed for it.

    Advice to ManagementAdvice

    Since you brag about integrity being one of the company's values and hold us to it, maybe you should hold yourself to it in the way you treat your staff; have realistic expectations, understand we are often left in bad situations we can only do so much about, and for those supervisors who abuse their authority and treat staff badly, its time they got a taste of their own medicine.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    The most horrible company Ive ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL (US)
    Former Employee - Anonymous Employee in Chicago, IL (US)

    I worked at JetBlue part-time (less than an year)

    Pros

    Weekly Pay... and that's it.

    Cons

    Terrible management and supervision, terrible training. Terrible hours. They want you to be on top of everything but they aren't on top of everything themselves.

    Advice to ManagementAdvice

    How about about take some responsibility for your mistakes, don't overwork your employees, don't break rules when its convenient for you. Oh and make sure you train new employees on what they will actually be doing. Worst management ever.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    They fly by luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Flight in New York, NY (US)
    Current Employee - In Flight in New York, NY (US)

    I have been working at JetBlue part-time (more than 3 years)

    Pros

    Job
    Free flights
    No overbooking
    Allow you to be part time if you want it.

    Cons

    Give pilots 10 hours rest but work Flight attendants to unsafe levels of exhaustion. 18 plus hours. Inflight crews should all be on the same duty times.
    Benefits are expensive
    Cheap uniforms
    VERY unorganized during weather or maintenance delays (IROP'S)
    Very poor middle management.
    Very poor pay yet expected to live in BOSTON OR NY etc.
    Long wait times trying to reach crew scheduling.
    NO UNIONS
    Filthy aircrafts, Tv's that are often broken.
    CEO never attends base meetings or I haven't seen him at one in 2 years.
    Offer speak up surveys but never change anything for positive.
    Building a hotel in MCO instead of fixing our airline.

    Advice to ManagementAdvice

    Listen and learn from your front line people. Stop making stupid decisions. Learn from the big guys. How does the FAA let you get away with some of the things you do?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Be careful with what you wish for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at JetBlue full-time (more than 8 years)

    Pros

    Great co-workers, lots of technology. It was a great place to work when I started. A lot of Fun, Integrity, Passion and amazing people to work with. It was the last airline that I wanted to work for.

    Cons

    A lot of back staving. You have to CYA most of the time because the arrows come from EVERY direction. Everything is about the money and not about the caring for the employees. There is a lot of favoritism. There is no support for the station management team. A lot of false promises. If they like you they keep you. If you work hard and they don't like you or like some else more than you, then you are lured into being dismissed.

    Advice to ManagementAdvice

    Back up your people that work hard to keep the airline running. People feel betrayed by false expectations of things that have been promised but not executed. The very top sends mixed messages to the middle and the bottom. There is no consistency and overall no trust. Why is it that your recruiting team doesn't tell people during orientation that "this is the last airline you will work for" anymore like when I started. ELT looks like a derailed train wreck when it comes to decision making, specially during IROPS. Wow! What a disappointment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Was Great, not so much any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot in New York, NY (US)
    Current Employee - Pilot in New York, NY (US)

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    Great people that were hired when all the other airlines were not hiring. Everyone that helps generate revenue/touched airplanes are generally great people and we all work together well.

    Cons

    The leadership at jetBlue has all but vanished. The company core values have taken a tremendous hit since Dave Barger became CEO. Most pilots have gotten very frustrated with the many broken promises from the ELT. The company is making major mistakes when dealing with declining morale and pilots leaving for other major airlines.

    Advice to ManagementAdvice

    Tell the truth, and tell the whole truth. Change the way you receive bonuses so that no bonuses are paid with an increase in total revenue AND an increase in the internal NPS which will force managers to become leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Always looking over your back, too much gossip

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue

    Pros

    Finding another job they really don't care about you, lots of people are upset about David

    Cons

    They just fired about 9 guys, one of witch has cancer, and only have months to live,
    He is at Tampa General hospital
    Say a pray for David he is going to need it, how do you fire someone that have cancer
    They claim to care about people, well, if they can fire him, they really don't care about the customers, just fake smiles.

    Advice to ManagementAdvice

    None

  11. 3 people found this helpful  

    rapidly deteriorating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot in New York, NY (US)
    Current Employee - Pilot in New York, NY (US)

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    employees are fabulous in spite of working conditions

    Cons

    Management gets more hostile everyday

    Advice to ManagementAdvice

    please explain how Alaska who you say is in the sweet spot with us, can quadruple our profit with less planes and 15% higher costs. Tell us how you agreed to a pay review process and then broke your word. Tell us how you plan to attract any pilot with 15% under industry average wages, the worst health care in the industry and below average retirement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at JetBlue? Share Your Experiences

JetBlue

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.