Hotwire Reviews

Updated 17 June, 2014
Updated 17 June, 2014
106 Reviews
3.2
106 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hotwire President Henrik Kjellberg
Henrik Kjellberg
23 Ratings

Review Highlights

Pros
  • The company respects work-life balance, while still offering challenging opportunities (in 28 reviews)

  • Exciting industry (travel) discounts on travel products (in 6 reviews)


Cons
  • Work-life balance are non-existent depending on the group (in 4 reviews)

  • If you're looking for career growth, you need to make sure you are on your manager's radar at all times (in 5 reviews)

More Highlights

31 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    It is a Dream Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilities  in  San Francisco, CA (US)
    Current Employee - Facilities in San Francisco, CA (US)

    I have been working at Hotwire full-time for more than 3 years

    Pros

    The peoples are great to work with! And the events that they have are fun and entertaining! The work environment is great and positive. The location is perfect. Henrik Kjellberg is a great CEO to work for and he has an open door policy! I love that everybody sit in a cube. Even the CEO!

    Cons

    For me there is no cons!

    Advice to ManagementAdvice

    Keep up the good Job!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Fantastic company & extraordinary workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Management  in  San Francisco, CA (US)
    Current Employee - Risk Management in San Francisco, CA (US)

    I have been working at Hotwire full-time for less than a year

    Pros

    This is hands down the best job I have ever had and the best company I have ever worked for in my career! Some of the perks may be typical for San Francisco but Hotwire has a unique advantage since it is a fairly small company with a big corporate backing (Expedia Inc). This provides a more intimate working environment where you are able to wear many different hats and get to know most of your coworkers while maintaining job security. The added bonus is that you receive excellent benefits, especially if you love to travel!

    There is always something fun happening in the office, whether it's a group gathering to watch the Word Cup, a serious game of ping pong or a full blown Cinco de Mayo party. There are also several annual events such as the bowling tournament and summer picnic. These are all great opportunities to get to know your coworkers on a more personal level while having a blast!

    The best part of Hotwire is the individuals that make up each of the teams. It's a very inviting atmosphere which fosters creativity and is not overly competitive. There is a willingness to share knowledge for the common good of the company and senior management is very approachable. The workforce is also very diverse with employees and executives from all over the world with a great deal of longevity which offers various perspectives.

    Cons

    Travel is a very competitive industry and you must be willing to work hard as well as be open to an ever changing environment. Hotwire is currently making significant investments in its infrastructure, which can be challenging at times to different teams. Overall the pros outweigh the cons!

    Advice to ManagementAdvice

    Continue to be clear about the company's direction and our plan to stay competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    I loved the company especially the training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Portland, OR (US)
    Former Employee - Customer Service Representative in Portland, OR (US)

    I worked at Hotwire full-time for less than a year

    Pros

    The call center environment was what I enjoyed

    Cons

    I worked very hard to complete tasks

    Advice to ManagementAdvice

    Nothing to add for mgmt.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great change takes time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time for more than a year

    Pros

    Work/wellness balance. People want you to take care of yourself here.
    Coworkers and great humor in the office.
    Redeveloping company culture with great results.
    Lots of new hires have come in with a smile on their face, freshening up the place.

    Cons

    Change is slow, and rebuilding the company takes a significant amount of effort.
    If you're looking for career growth, you need to make sure you are on your manager's radar at all times.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Design Lead  in  San Francisco, CA (US)
    Current Employee - User Experience Design Lead in San Francisco, CA (US)

    I have been working at Hotwire full-time for more than 3 years

    Pros

    Great culture, excellent benefits, great work life balance. The people and teams are great. Awesome location.

    Cons

    Lack of direction, dying brand. There was recently a change in all of the executive team. Not sure yet how they're going to perform.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Things are looking up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotwire full-time for more than a year

    Pros

    If you ask for more responsibility, you can get it.
    Fun activities and employee entertainment getting back on track.
    Fresh leadership and employees are changing the environment, in a good way, but it is slowly accepted.
    Lots of opportunities opening up due to business structure changes.
    Great perks and stellar benefits!

    Cons

    Change is generally difficult, but seems harder for employees with more tenure.
    It's easy for people to talk about problems and not step up to address them.
    The company culture is slow to develop.
    Large portion of employees resistant to change.
    Large loss of staff has some feeling disheartened.

    Advice to ManagementAdvice

    Stay transparent and promote team-building activities.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Enormous potential in the discount travel space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  San Francisco, CA (US)
    Former Employee - Vice President in San Francisco, CA (US)

    I worked at Hotwire full-time for more than 3 years

    Pros

    Relative independence from the rest of the Expedia travel portfolio (Expedia is the parent company of Hotwire)

    Cons

    Corporate HQ for Expedia, the parent company, is in Bellevue. That can make communication challenging as many important decisions still happen there.

    Advice to ManagementAdvice

    Be aware of the issues of geography as you manage subsidiary companies!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer  in  San Francisco, CA (US)
    Current Employee - Web Developer in San Francisco, CA (US)

    I have been working at Hotwire full-time for less than a year

    Pros

    Great technology, talented employees, and lots of perks. My manager is constantly asking me what he can do to make me feel fulfilled and happy with my job.

    Cons

    Nothing major comes to mind.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Awesome 18 months in the hotel industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Manager  in  San Francisco, CA (US)
    Former Employee - Revenue Manager in San Francisco, CA (US)

    I worked at Hotwire full-time

    Pros

    Bright colleagues
    Demanding but manageable work environment
    Reasonable hours (50hrs/wk)
    Regular Travel (if you want it)

    Cons

    Vertical mobility a little tough on the partner services side

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager  in  San Francisco, CA (US)
    Current Employee - Product Manager in San Francisco, CA (US)

    I have been working at Hotwire full-time for more than a year

    Pros

    Hotwire is differentiated in the market, which makes the product rewarding for customers. Sr. Management is focused and respectful of the people. Everyone is working on becoming more responsive to customers and innovative and they're starting to show great results.

    Cons

    If you want to be told exactly what to do and just follow direction this isn't the place for you.

    Advice to ManagementAdvice

    Keep moving fast and experiment with disruptions to old models.

    Recommends
    Positive Outlook
    Approves of CEO

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