Higher One

  www.higherone.com
  www.higherone.com

Higher One Reviews

Updated 14 November, 2014
Updated 14 November, 2014
39 Reviews
3.2
39 Reviews
Rating Trends

Recommend to a friend
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Mark Volchek
12 Ratings

8 Employee Reviews Back to all reviews

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  1.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Haven, CT (US)
    Current Employee - Customer Service Representative in New Haven, CT (US)

    I have been working at Higher One part-time (more than 3 years)

    Pros

    easy interview very good pay

    Cons

    there an high turnover because the schedule is not flexible

  2.  

    Customer service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Higher One

    Pros

    Allows you to Work from Home, which is the best of other all. Pay scale decreased for new employees from when I started.

    Cons

    Did not provide fair Scheduling for the tenured employees. Which caused a higher turnover. Started great but soon as the company went public working for them became more difficult. Great opportunity for any one that wants to work from home.

    Advice to ManagementAdvice

    Work with tenured employees on scheduling

  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant
    Current Employee - Staff Accountant

    I have been working at Higher One full-time (less than an year)

    Pros

    Experienced and good leaders, Perfect work life balance, good benefits & Friendly senior management

    Cons

    Nothing to say in this category

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Seasonal- Work from Home Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)

    I have been working at Higher One part-time (less than an year)

    Pros

    Work from home....No Commute
    Pay is great
    I worked from 6pm- 11pm so it allowed me to use this job as just a supplement to my current income.
    The training hours and pay is the same as working hours and pay. You go through the training material at your own pace.
    The calls that you receive are not difficult at all you are basically just dealing with college students and occasionally their parents.

    Cons

    I have no cons I enjoyed this job.

    Advice to ManagementAdvice

    Keep up the good work. When you need help or assistance very responsive. I love the way training is setup and the pay is great.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best best best

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One part-time

    Pros

    I like everything here. Nit started working though, but really exciting.

    Cons

    Nothing to say for a good company

    Recommends
  7. 2 people found this helpful  

    Outstanding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in New Haven, CT (US)
    Current Employee - Customer Care Specialist in New Haven, CT (US)

    I have been working at Higher One part-time (more than 3 years)

    Pros

    They offer the most extensive and ongoing training that I have ever received. They keep the employees abreast of all regulations, changes, and company information. The culture, benefits, and overall work environment are incredible.

    Cons

    It can be challenging when dealing with people who are upset about a situation. While you must hear the brunt of their anger, it is rewarding to find solutions for them. It took a long time to become a permanent employee and after two and a half years I am still only part time.

    Advice to ManagementAdvice

    Create a method to advance personnel quicker and offer more time to those who have remained loyal.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Care Agent in San Antonio, TX (US)
    Current Employee - Seasonal Customer Care Agent in San Antonio, TX (US)

    I have been working at Higher One part-time (less than an year)

    Pros

    Wonderful training/support, and co-workers. Finally a call center that makes you feel valued! I love working here.

    Cons

    Seasonal but that could be a plus for some

    Advice to ManagementAdvice

    Keep up the great company culture /values

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    motivating work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One

    Pros

    The culture of Higher One is one that lives its values, embraces their entreprenurial spirit and encourages innovation. It is also filled with some very smart people!

    Cons

    Not much to say in this area. Perhaps the location. Not much in the area for lunch, must drive to downtown. The new building will have a cafeteria though.

    Recommends
    Approves of CEO

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