Higher One Reviews

Updated 16 August, 2014
Updated 16 August, 2014
29 Reviews

3.3
29 Reviews
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Mark Volchek
10 Ratings

11 Employee Reviews Back to all reviews

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  1.  

    It started as a great company to work for but then..........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent
    Former Employee - Home Based Customer Care Agent

    I worked at Higher One part-time for more than a year

    Pros

    Work from home. Calls are not hard to handle. Decent pay. Flexible scheduling. Very nice staff. Self pace training

    Cons

    work from home employees will not get hired full time. I started as part time seasonal then permanent part time when asked about full time employment the response was they're not offering full time schedules at the moment. I was there almost 2 years. Ur scores in QA are based on 10 calls if out of those 10 calls one of ur scores are below the set percentage for more than 4 months be prepared to have ur pay reduced without any warning then fired. 15 min breaks are not paid. Updating the workforce management system is nerve racking n makes no sense. Change policies n call handling all the time.

    Advice to ManagementAdvice

    Give work at home reps the opportunity to be full time employees. Get rid of WFM. Cad should be enough to log in and out of. Fix QA people are not robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Mind numbing work with no one who knew who I was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Representative
    Former Employee - Seasonal Customer Service Representative

    I worked at Higher One part-time for less than a year

    Pros

    I enjoyed that I was able to work from home. I could get more hours during peak times.

    Cons

    I never knew who I was to go to if I had a problem or needed to talk to someone. I just had a email to HR and then someone would email in back but never the same person. Never knew who I reported to.

    Advice to ManagementAdvice

    Get to know the work from home employees

  3. 1 person found this helpful  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Based Customer Care Agent
    Former Employee - Home Based Customer Care Agent

    I worked at Higher One full-time for more than 5 years

    Pros

    Benefits, PTO, 401K. Management worked with you as much of possible with schedule , Good pay for a work at home position.

    Cons

    Great caring company when It was private, As soon as it became public things started to change for the worst. No further to go once you work from home

    Advice to ManagementAdvice

    Listen to your staff. Answer or emails and concerns

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New Haven, CT (US)
    Current Employee - Anonymous Employee in New Haven, CT (US)

    I have been working at Higher One full-time for more than 5 years

    Pros

    Great food and generous about PTO. Long timers care about the company as I do. You feel like you are in it together. Great team feeling. People treat each other with respect.

    Cons

    The company has transitioned from a energetic start-up to a corporate "bean counting" enterprise. The people who have been here long enough have seen a great place to work slowly go down hill. They hired C-levels and Managers who didn't understand the culture that the founders worked so hard to create and ultimately made the company successful. Yeah, they had a great idea, but without the culture this place would never have taken off the way it did. Sadly that culture is disappearing fast.

    Advice to ManagementAdvice

    Cow is out of the barn at this point, but with new CEO hopefully things can get back to at least feeling good about this place again.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great people

    Current Employee - Home Based Customer Care Agent  in  Winsted, CT (US)
    Current Employee - Home Based Customer Care Agent in Winsted, CT (US)

    I have been working at Higher One part-time for more than a year

    Pros

    convenient working form home and the training is ongoing. The company keeps you informed of changes.

    Cons

    Because it is a work from home position ,the pay isn't very high. Seasonal employees don't get benefits.

    Advice to ManagementAdvice

    Consider keeping some of your best home based agents year round , instead of having to hire every peak season.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Overall an ok company to work for, but training could be more thorough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist  in  Boston, MA (US)
    Former Employee - Customer Care Specialist in Boston, MA (US)

    I worked at Higher One part-time for less than a year

    Pros

    Good pay scale, get to work out of my home. Never have to work on weekends. Company will pay a portion of your phone bill each month.

    Cons

    No benefits because most jobs are seasonal part time. AFter working the first season, you are sometimes not allowed to have the same schedule as before. Problems with the software connections weekly.

    Advice to ManagementAdvice

    Management should not penalize employees for company's software/computer problems. Previous employees should have choice of schedule before new employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Work at Home: It's Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One

    Pros

    Work at home. Pay is okay. Works around my school schedule.

    Cons

    Training should be more realistic. The system seems pretty outdated.
    Training could be a whole lot better. Taking calls is nervous enough and not being fully trained is horrifying. Work at home jobs aren't for everyone especially if you like to see how things are done.

  9.  

    If you work at home....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Agent
    Current Employee - Customer Care Agent

    I have been working at Higher One part-time for more than 5 years

    Pros

    Nice part time job that pays ok. Do not expect more than that or you will be very disappointed.

    Work and Life balance is great. They are very willing to work around any time you need off.

    Cons

    Your advancement opportunities for working at home are very limited. If you want to advance I would suggest that you work on site and not at home. I have worked here for over 5 years and they still only offer me 25-20 hours a week of work. There really is no full time available. Right now the company is run by the "bean counters" so make sure that you shovel those calls through as fast as possible. They expect about 10 calls per hour and have a lot of talking points to hit so this is not an easy job. They expect "one call resolution" and it is just about impossible to actually do.

    Right now the refund business is not as robust as it once was. Less refunds are being given out and everyone is attempting to add other services that will take up the slack. Add to this that the last 2 founders are leaving this year. So there are a lot of changes going on that will affect how many hours we all work and the financial health of the company. Every day we get new directives. Change is constant.

    Advice to ManagementAdvice

    Instead of only hearing from the managers when you make a mistake, how about giving us more "pats on the back" when we do something good. I agree that the training is very lacking and could use improvement.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good stepping-stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Buffalo, NY (US)
    Current Employee - Anonymous Employee in Buffalo, NY (US)

    I have been working at Higher One full-time for more than a year

    Pros

    Casual dress environment, flexible work hours and location (within reason and dependent on position), exposure to many different practices and challenges in higher education

    Cons

    Little opportunity for advancement or even development within your position

    Advice to ManagementAdvice

    Hire a consultant to teach you how to effectively motivate and manage your employees. Everyone in management are great employees and are smart, but that doesn't make them good managers or supervisors. This is a skill set that desperately needs to be developed. Also, it wouldn't hurt to consider hiring someone who specializes in talent management or a chief learning officer.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good Company, Growing Fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Buffalo, NY (US)
    Current Employee - Senior Software Developer in Buffalo, NY (US)

    I have been working at Higher One full-time for more than a year

    Pros

    Beer Cart Friday's, Free Lunch 3 days a week, Recognition Program, Lots of extracurricular participation opportunities (volunteering, fitness, etc...)

    Cons

    Health benefits are quite poor for certain employees

    Recommends
    Positive Outlook
    Approves of CEO

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