Hampton Inn Reviews

Updated 20 July, 2014
Updated 20 July, 2014
174 Reviews

3.8
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
65 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Also, they made it very clear that there is no room for moving up or benefits at this job (in 9 reviews)

  • I did not see any room for advancement (in 5 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    GSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Mississauga, ON
    Current Employee - Front Desk Agent in Mississauga, ON

    I have been working at Hampton Inn full-time for more than a year

    Pros

    - Great way to gain hospitality experience at an entry level,
    - learning ins and outs of a hotel
    - get to serve guests all over the world

    Cons

    - Rotatory shifts
    - Shift hours depends on occupancys
    - no room to grow

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Breakfast host

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn

    Pros

    -Gets non-morning people and magically turns them into am people.

    -when in summer time time flys
    -super easy food prep
    -get to meet new people
    -super cool coworkers..mostly

    Cons

    -Have at least two people clean up if you want speedy and thorough cleanup process
    -Management needs work
    - worked in a facility with fireplace .. Summertime doesn't need heat .... Please keep it off !!!!

    Advice to ManagementAdvice

    Have two people working cleanup after on the house breakfast ! Especially if you want a pristine job done ! It helps productivity and also revenue!!!

  3.  

    Great place to get experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Palestine, TX (US)
    Former Employee - Front Desk Agent in Palestine, TX (US)

    I worked at Hampton Inn full-time for more than a year

    Pros

    The shifts, the different people you get to meet everyday.

    Cons

    Management did not do enough to keep employees, always short on staff, the communication between supervisor and management was very weak.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Easy job but not flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Las Vegas, NV (US)
    Former Employee - Front Desk Agent in Las Vegas, NV (US)

    I worked at Hampton Inn full-time

    Pros

    Easy job with lots of down time if you work graveyard.

    Cons

    The schedule are not very flexible, most people are on set schedules which is fine if that's what you are looking for but don't expect much approved time off without getting some criticism since no one wants to work beyond their set schedule.

    Advice to ManagementAdvice

    Make staff more aware that they need to somewhat be flexible with their coworkers.

    Recommends
    No opinion of CEO
  6.  

    ok, could be a lot better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn part-time

    Pros

    Good work environment, good trainers, lots of overtime.

    Cons

    Do not take suggestions, very low pay for all the work that needs to be done. Very high turnover. No advancement for career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Front Desk College Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  New Orleans, LA (US)
    Current Employee - Front Desk Agent in New Orleans, LA (US)

    I have been working at Hampton Inn full-time for more than a year

    Pros

    a lot of downtime, flexible work schedules depending on management, loved meeting new people everyday and seeing all of the regulars who appreciate what we do, management empowered us to make decisions and usually promoted autonomy, all of my coworkers were very friendly and easy to get along with. Hamptonality very present within my hotel. Able to hone in on multiple career based skills, customer service, multitasking, communication, organization, managerial skills, and many more

    Cons

    pay not consistent, no raises even after years of employment, medical insurance offered but cost is to high to afford it on hourly wages, standing in one spot for 8 hours with little to no breaks, angry guests are very unreasonable. If you can not handle someone who is yelling at you, do not work for a hotel. PERIOD.

    Advice to ManagementAdvice

    If you are going to offer full time benefits such as medical insurance, paid time off, sick days.. make it easy for your employees to take advantage of them. Otherwise, they are a useless gesture. I could not afford any of the medical plans offered because I was not paid enough hourly. I also could not take advantage of my sick days due to the "two days off" policy. Worked for the company for two years, was sick once or twice. Could not take a sick day due to policy.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Hardwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Housekeeper  in  Syracuse, NY (US)
    Former Employee - Executive Housekeeper in Syracuse, NY (US)

    I worked at Hampton Inn full-time for more than a year

    Pros

    Flexible management, opportunities for advancement, competitive pay and benefits. I enjoyed working there, it was defiantly a family environment.

    Cons

    Old building and facility, hard to keep employees.

    Recommends
    No opinion of CEO
  9.  

    Great but not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper  in  Mehlville, MO (US)
    Former Employee - Housekeeper in Mehlville, MO (US)

    I worked at Hampton Inn full-time for less than a year

    Pros

    One hour break broken up into two 15 min breaks and one 30 min break.
    Snacks for sale at work haha.
    Once in a while you'll get a 1 or 2 dollar tip, sometimes even more, but not often.
    Benefits and discounts on certain hotels.

    Cons

    It was hard for me to have the correct uniform and they did not give me one of the new shirts.
    It is labor, so if you can't push heavy carts or deal with strain on back then jobs not for you.
    You get a list of rooms to clean, its really not easy to get them all done fast enough sometimes based on if people are still in their room, or have it dirtier than others, it really slows you down, so you don't know when you will be off work, its based off when your done with your list of rooms.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Breakfast Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Breakfast Attendant  in  Alice, TX (US)
    Former Employee - Breakfast Attendant in Alice, TX (US)

    I worked at Hampton Inn part-time for less than a year

    Pros

    I loved to talk to the customers and get to know the regular people that stayed.

    Cons

    I did not see any room for advancement. I did not like the negative atmosphere of negativity. The pay was horrible for the amount of work they expect from you.

    Advice to ManagementAdvice

    Give promotions when they are due. Better leadership and structure would have kept me there longer. Be more understanding about family emergencies.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Good place to work for what you need

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor  in  Yardley, PA (US)
    Former Employee - Night Auditor in Yardley, PA (US)

    I worked at Hampton Inn part-time

    Pros

    A lot of versatility in terms of position got apply for.

    Cons

    Very likely to hit a roadblock in terms of progressing to a better position and not a lot of lead way in terms of making it to work in times of emergency. Regardless of the situation if you can't make it in its very frowned upon.

    Advice to ManagementAdvice

    Find better ways to accomadate employees in times of dire emergency.

    Recommends
    Neutral Outlook
    No opinion of CEO

Worked for Hampton Inn? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.