H&M

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H&M Reviews

Updated Jun 28, 2014
All Employees Current Employees Only

3.3 541 reviews

85% Approve of the CEO

H&M Managing Director & CEO Karl-Johan Persson

Karl-Johan Persson

(229 ratings)

68% of employees recommend this company to a friend

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part(in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace(in 36 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M(in 53 reviews)

  • It is a fast paced environment which means long hours on your feet(in 20 reviews)

49 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    An unpleasant place to work

    Sales Person (Current Employee) Toronto, ON

    ProsGood discount on clothing items.

    ConsStressful environment often caused by management and other employees. Monotonous. Under staffed.

    Advice to Senior ManagementStaff members are rarely congratulated on good work

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Biggest Waste of 4 years!

    Sales Associate (Former Employee) Toronto, ON

    ProsDiscount, nice clothes, good people, fun meetings.

    ConsNo opportunity for growth, very huge responsibilities with low pay, over-worked, never enough staff, horrible hours.

    Biggest issue was that they never increased my wage as minimum wage changed. Essentially, with 3 years of experience my wage was the same as the new peoples due to the minimum wage jump! I pointed it out to my managers and they said "employees are not allowed to discus wage so this is incorrect!"

    Advice to Senior ManagementTerrible job! Treat your employees better! I can see why there is such a turnover rate!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    perpetually stressful

    Sales Associate (Former Employee) Vancouver, BC

    Prosopen door policy/flat management system within stores allows for staff to work together to meet daily sales targets.

    the opportunities to change focus areas make for a really creative atmosphere. the main sales area usually has a focus but often sells out quickly enough for staff to style these areas/mannequins themselves.

    many opportunities for quick advancement!

    great clothes to wear and be inspired by, especially during designer collaborations.

    lots of celebrity shoppers

    Conshigh turnover rate! likely due to how daunting it is to get a complaint to be taken seriously.

    stressful atmosphere - the lineups are endless and staff are often left to deal with them alone.

    low pay for a lot of work - the expectations of staff when hours are cut or when staff is low is unreasonable. this extends to the expectations of both supervisors and staff members at large.

    frequently understaffed - this company wants to expand, but the work atmosphere is neglected in the rat race.

    Advice to Senior ManagementConsidering how many people work within each store, the HR team should expand beyond one regional representative. Job dissatisfaction will likely be better assessed with this investment.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Horrible and tiring

    Anonymous Employee (Former Employee) Toronto, ON

    Prosretail experience, meeting new people

    Consrude co-workers, low pay, lack of respect from the manager

    Advice to Senior Managementstop being so mean and angry all the time

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Sucked completely

    Sales Associate (Former Employee) Beachwood, OH (US)

    Prosthere are no pros here unless you like to stand in a fitting room for a whole shift.

    Consworked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to Senior ManagementLearn to train your new hires everything at the beginning you never know how much potential somebody has.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Great colleagues, terrible managers who created an awful working environment.

    Sales Advisor (Former Employee) Southampton, England (UK)

    ProsGreat Team work skill building, H&M's values are a great idea.

    ConsCustomers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to Senior ManagementChange career.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    Department supervisor

    Department Supervisor (Former Employee) Jacksonville, FL (US)

    ProsGood benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    ConsPoor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to Senior ManagementGet over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Horrible!!!!'

    Anonymous (Former Employee)

    ProsGreat clothes and good deals.

    ConsStore managers are not ready to be in there positions. They dont know how to handle there team and are always in the office. They should open there eyes and see what's going on in there stores.

    Advice to Senior ManagementKnow your store and team before you judge them and keep your store's business to your store and not gossip to other stores.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

    3 people found this helpful  

    Only work here if you're desperate.

    Sales Advisor (Former Employee)

    ProsFast-paced environment and vacation time.

    ConsThe company doesn't even live up to its own values. Such a joke.

    Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

    YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

    The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

    No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

    Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

    Advice to Senior ManagementPlease start living up to the company values (and that includes the district team).

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Nothing is ever Good Enough, Defeating, Exhausting.

    Department Manager (Current Employee) Washington, DC (US)

    Pros4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

    ConsTrying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store.

    When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough".

    People are promoted by favoritism in the district.

    The customers are extremely rude, ignorant and aggressive.

    The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management.
    (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?)

    Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden.

    The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100%

    If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

    – I'm not optimistic about the outlook for this company

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