H&M

www.hm.com

H&M Reviews

Updated 20 January, 2015
Updated 20 January, 2015
690 Reviews
3.5
690 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
285 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

58 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    An unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person in Toronto, ON
    Current Employee - Sales Person in Toronto, ON

    I have been working at H&M part-time (less than an year)

    Pros

    Good discount on clothing items.

    Cons

    Stressful environment often caused by management and other employees. Monotonous. Under staffed.

    Advice to ManagementAdvice

    Staff members are rarely congratulated on good work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Biggest Waste of 4 years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at H&M part-time (more than 3 years)

    Pros

    Discount, nice clothes, good people, fun meetings.

    Cons

    No opportunity for growth, very huge responsibilities with low pay, over-worked, never enough staff, horrible hours.

    Biggest issue was that they never increased my wage as minimum wage changed. Essentially, with 3 years of experience my wage was the same as the new peoples due to the minimum wage jump! I pointed it out to my managers and they said "employees are not allowed to discus wage so this is incorrect!"

    Advice to ManagementAdvice

    Terrible job! Treat your employees better! I can see why there is such a turnover rate!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    perpetually stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at H&M full-time (more than 8 years)

    Pros

    open door policy/flat management system within stores allows for staff to work together to meet daily sales targets.

    the opportunities to change focus areas make for a really creative atmosphere. the main sales area usually has a focus but often sells out quickly enough for staff to style these areas/mannequins themselves.

    many opportunities for quick advancement!

    great clothes to wear and be inspired by, especially during designer collaborations.

    lots of celebrity shoppers

    Cons

    high turnover rate! likely due to how daunting it is to get a complaint to be taken seriously.

    stressful atmosphere - the lineups are endless and staff are often left to deal with them alone.

    low pay for a lot of work - the expectations of staff when hours are cut or when staff is low is unreasonable. this extends to the expectations of both supervisors and staff members at large.

    frequently understaffed - this company wants to expand, but the work atmosphere is neglected in the rat race.

    Advice to ManagementAdvice

    Considering how many people work within each store, the HR team should expand beyond one regional representative. Job dissatisfaction will likely be better assessed with this investment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horrible and tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at H&M

    Pros

    retail experience, meeting new people

    Cons

    rude co-workers, low pay, lack of respect from the manager

    Advice to ManagementAdvice

    stop being so mean and angry all the time

    Doesn't Recommend
    No opinion of CEO
  6.  

    Total disaster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in San Francisco, CA (US)
    Former Employee - Department Manager in San Francisco, CA (US)

    I worked at H&M full-time (more than an year)

    Pros

    Unlimited overtime during new store openings. Aside from nice pay checks the job itself was a nightmare.

    Cons

    Horrible company culture, abusive leadership, no work life balance, very early mornings and very late nights, favoritism, discrimination, unrealistic expectations.

    Advice to ManagementAdvice

    Change everything.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Very bad company with bad salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Receptionist in London, England (UK)
    Current Employee - Front Desk Receptionist in London, England (UK)

    I have been working at H&M full-time (less than an year)

    Pros

    Located in central London, training given.

    Cons

    The salary, the hotel in itself is very old and there's always problems, and the costumers are complaining all the time.

    Doesn't Recommend
    Negative Outlook
  8.  

    Eh

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time (more than an year)

    Pros

    pretty good pay considering retail

    Cons

    cheated me out of $500

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Wouldn't recommend working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Northampton, England (UK)
    Former Employee - Anonymous Employee in Northampton, England (UK)

    I worked at H&M

    Pros

    The staff are pretty good to work with bar management, the discount off of the clothes is very good.

    Cons

    Having to do overtime everyday, low wage, very little room for promotion, and management aren't very professional.

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Visual Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Marchandiser in Boston, MA (US)
    Former Employee - Visual Marchandiser in Boston, MA (US)

    I worked at H&M full-time (more than 3 years)

    Pros

    Great camaraderie amongst the visual merchandisers across my district. Good opportunities for current students while in school or retail professionals without a college education or higher ed certificate program.

    Cons

    Where do I begin? Throughout a 9 year retail career (to be fair, predominantly in luxury retail), H&M was by far the worst company at which I have worked. In my district, there was a supercilious attitude from management that permeated down into the entire team. Gossip and mind games from management staff had sales advisers regularly in tears. Management did a very poor job at creating boundaries with the sales staff and would choose favorites with whom to socialize, ostracizing those outside of their cliques. Rampant nepotism led to inappropriate behavior in the workplace, employees (while with managers!) having cocktails or other alcoholics beverages on their breaks, and promotions given to favorites rather than those who deserved them. I had constant disruptions in my work to mediate between sales advisers, or between sales advisers and management. This was not my role, as I am not a human resources professional. For my actual deliverables, there was never enough money budgeted for me to have the basic tools I needed to do my job, planning with management was poorly coordinated, and there was never enough time allocated to do my job. This was an issue that as a district-wide visual team we all struggled with. The direction I was given from management was to clock out (as I wasn't approved for overtime pay) and continue working - even to start new tasks while clocked out! This is illegal and if I were to get injured on the job (fairly common for a role working with power tools), I would not be covered by worker's comp. This is a huge issue and a common H&M practice. Overall, H&M touts itself as a value-conscious company and it could not be further from the reality. I mean, they have their Conscious Collection items shipped with each garment individually wrapped in non-recyclable plastic. How much more hypocritical could you be?

    Advice to ManagementAdvice

    Behave like a management team. I know many of you only have a high school education, but try to act like you've graduated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Horrible mgmt

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    Awesome company in whole. Benifits and discounts.

    Cons

    Mgmt is too incompitant
    Lack of seniority
    Unflexible hours and scheduling
    Mgmt treat employees unfairly

    Advice to ManagementAdvice

    Learn how to treat people with respect before you go asking for some.

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