H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated 14 December, 2014
Updated 14 December, 2014
662 Reviews
3.4
662 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
274 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

55 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    An unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person in Toronto, ON
    Current Employee - Sales Person in Toronto, ON

    I have been working at H&M part-time (less than an year)

    Pros

    Good discount on clothing items.

    Cons

    Stressful environment often caused by management and other employees. Monotonous. Under staffed.

    Advice to ManagementAdvice

    Staff members are rarely congratulated on good work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Biggest Waste of 4 years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at H&M part-time (more than 3 years)

    Pros

    Discount, nice clothes, good people, fun meetings.

    Cons

    No opportunity for growth, very huge responsibilities with low pay, over-worked, never enough staff, horrible hours.

    Biggest issue was that they never increased my wage as minimum wage changed. Essentially, with 3 years of experience my wage was the same as the new peoples due to the minimum wage jump! I pointed it out to my managers and they said "employees are not allowed to discus wage so this is incorrect!"

    Advice to ManagementAdvice

    Terrible job! Treat your employees better! I can see why there is such a turnover rate!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    perpetually stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at H&M full-time (more than 8 years)

    Pros

    open door policy/flat management system within stores allows for staff to work together to meet daily sales targets.

    the opportunities to change focus areas make for a really creative atmosphere. the main sales area usually has a focus but often sells out quickly enough for staff to style these areas/mannequins themselves.

    many opportunities for quick advancement!

    great clothes to wear and be inspired by, especially during designer collaborations.

    lots of celebrity shoppers

    Cons

    high turnover rate! likely due to how daunting it is to get a complaint to be taken seriously.

    stressful atmosphere - the lineups are endless and staff are often left to deal with them alone.

    low pay for a lot of work - the expectations of staff when hours are cut or when staff is low is unreasonable. this extends to the expectations of both supervisors and staff members at large.

    frequently understaffed - this company wants to expand, but the work atmosphere is neglected in the rat race.

    Advice to ManagementAdvice

    Considering how many people work within each store, the HR team should expand beyond one regional representative. Job dissatisfaction will likely be better assessed with this investment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Horrible and tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at H&M

    Pros

    retail experience, meeting new people

    Cons

    rude co-workers, low pay, lack of respect from the manager

    Advice to ManagementAdvice

    stop being so mean and angry all the time

    Doesn't Recommend
    No opinion of CEO
  6.  

    Wouldn't recommend working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Northampton, England (UK)
    Former Employee - Anonymous Employee in Northampton, England (UK)

    I worked at H&M

    Pros

    The staff are pretty good to work with bar management, the discount off of the clothes is very good.

    Cons

    Having to do overtime everyday, low wage, very little room for promotion, and management aren't very professional.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Visual Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Marchandiser in Boston, MA (US)
    Former Employee - Visual Marchandiser in Boston, MA (US)

    I worked at H&M full-time (more than 3 years)

    Pros

    Great camaraderie amongst the visual merchandisers across my district. Good opportunities for current students while in school or retail professionals without a college education or higher ed certificate program.

    Cons

    Where do I begin? Throughout a 9 year retail career (to be fair, predominantly in luxury retail), H&M was by far the worst company at which I have worked. In my district, there was a supercilious attitude from management that permeated down into the entire team. Gossip and mind games from management staff had sales advisers regularly in tears. Management did a very poor job at creating boundaries with the sales staff and would choose favorites with whom to socialize, ostracizing those outside of their cliques. Rampant nepotism led to inappropriate behavior in the workplace, employees (while with managers!) having cocktails or other alcoholics beverages on their breaks, and promotions given to favorites rather than those who deserved them. I had constant disruptions in my work to mediate between sales advisers, or between sales advisers and management. This was not my role, as I am not a human resources professional. For my actual deliverables, there was never enough money budgeted for me to have the basic tools I needed to do my job, planning with management was poorly coordinated, and there was never enough time allocated to do my job. This was an issue that as a district-wide visual team we all struggled with. The direction I was given from management was to clock out (as I wasn't approved for overtime pay) and continue working - even to start new tasks while clocked out! This is illegal and if I were to get injured on the job (fairly common for a role working with power tools), I would not be covered by worker's comp. This is a huge issue and a common H&M practice. Overall, H&M touts itself as a value-conscious company and it could not be further from the reality. I mean, they have their Conscious Collection items shipped with each garment individually wrapped in non-recyclable plastic. How much more hypocritical could you be?

    Advice to ManagementAdvice

    Behave like a management team. I know many of you only have a high school education, but try to act like you've graduated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Horrible mgmt

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    Awesome company in whole. Benifits and discounts.

    Cons

    Mgmt is too incompitant
    Lack of seniority
    Unflexible hours and scheduling
    Mgmt treat employees unfairly

    Advice to ManagementAdvice

    Learn how to treat people with respect before you go asking for some.

  9.  

    No work life balance at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in London, England (UK)
    Current Employee - Department Manager in London, England (UK)

    I have been working at H&M full-time (more than 5 years)

    Pros

    Staff discount is a nice perk

    Cons

    Budget Takt unrealistic and very difficult with no staff, moral is low

    Advice to ManagementAdvice

    Get real!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    worse company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Washington, DC (US)
    Current Employee - Department Manager in Washington, DC (US)

    I have been working at H&M full-time (more than an year)

    Pros

    They have low priced clothing

    Cons

    This company care's nothing about customers or their employees. All they want is you to shove the product to the floor and let it fall to the floor. yuck!

    Advice to ManagementAdvice

    Focus more on your employees and customers and less on shoving everything out.

  11.  

    Hideous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brighton, England (UK)
    Former Employee - Anonymous Employee in Brighton, England (UK)

    I worked at H&M part-time (more than an year)

    Pros

    I really don't think there are any. I guess the fact that you can use the discount at their sister stores COS, Cheap Monday and And Other Stories is pretty good. Wouldn't bother spending the money at H+M though as everything is so poorly made.
    I was lucky enough to have some previous visual merchandising experience, which meant I was given the opportunity to help that team, but people without previous experience weren't offered the opportunity.

    Cons

    No consideration for part time workers. Given a 20 hour a week contract and told that I had to be fully flexible 7 days a week, which believe it or not makes it incredibly hard to find another job to make up the hours to make the money you need to live. On top of that, they pay minimum wage for the first 3 months, upping to a very generous (!) £6.50 per hour after you've passed your probation.
    I found that people were generally promoted dependent on how long they'd been there, which made for quite a weak management structure at the top and it showed.

    Lots of petty 'punishments' for till errors, which could very easily be solved by upgrading the tills. ie: a customer with 30 things comes up to the till, you scan everything through and then customer decides it's too much money and removes 7 items... You can't cancel those on the till, as any more than 5 error corrects in one transaction gets you a 'cashier error' (you will be called to the office, made to sign a sheet saying you acknowledge you've done a naughty, and be patronisingly talked through the correct process and given a stern warning) .
     You have to void the ENTIRE transaction and start again. Try explaining that to a customer with a screaming kid. (Hint: the 'it's policy' argument doesn't get you very far)

    Not paying people for time spent clearing up at the end of shifts is unacceptable. I was once told that I was expected to 'give' at least 10-15 minutes at the end of every shift, unpaid. And that I had to be on the floor 5-10 minutes before a shift started too. If you need us there, pay us. Simple as.
    Also, the till systems are so antiquated it's a joke. And then you expect us to do a stocktake, when the till's don't scan things properly, and wonder why the results are so poor?
    ARRGGGHHHH

    FOR THE LOVE OF GOD DON'T DO IT
    This is about 1/4 of all the things that are wrong. But I've lost the will to live

    Advice to ManagementAdvice

    Rethink the core structure of things.

    please

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at H&M? Share Your Experiences

H&M

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.