H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated 4 November, 2014
Updated 4 November, 2014
640 Reviews
3.4
640 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
265 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 65 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • Poor work life balance (never a set or consistent schedule) (in 12 reviews)

More Highlights

52 Employee Reviews Back to all reviews

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  1.  

    An unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person in Toronto, ON
    Current Employee - Sales Person in Toronto, ON

    I have been working at H&M part-time (less than an year)

    Pros

    Good discount on clothing items.

    Cons

    Stressful environment often caused by management and other employees. Monotonous. Under staffed.

    Advice to ManagementAdvice

    Staff members are rarely congratulated on good work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Biggest Waste of 4 years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at H&M part-time (more than 3 years)

    Pros

    Discount, nice clothes, good people, fun meetings.

    Cons

    No opportunity for growth, very huge responsibilities with low pay, over-worked, never enough staff, horrible hours.

    Biggest issue was that they never increased my wage as minimum wage changed. Essentially, with 3 years of experience my wage was the same as the new peoples due to the minimum wage jump! I pointed it out to my managers and they said "employees are not allowed to discus wage so this is incorrect!"

    Advice to ManagementAdvice

    Terrible job! Treat your employees better! I can see why there is such a turnover rate!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    perpetually stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at H&M full-time (more than 8 years)

    Pros

    open door policy/flat management system within stores allows for staff to work together to meet daily sales targets.

    the opportunities to change focus areas make for a really creative atmosphere. the main sales area usually has a focus but often sells out quickly enough for staff to style these areas/mannequins themselves.

    many opportunities for quick advancement!

    great clothes to wear and be inspired by, especially during designer collaborations.

    lots of celebrity shoppers

    Cons

    high turnover rate! likely due to how daunting it is to get a complaint to be taken seriously.

    stressful atmosphere - the lineups are endless and staff are often left to deal with them alone.

    low pay for a lot of work - the expectations of staff when hours are cut or when staff is low is unreasonable. this extends to the expectations of both supervisors and staff members at large.

    frequently understaffed - this company wants to expand, but the work atmosphere is neglected in the rat race.

    Advice to ManagementAdvice

    Considering how many people work within each store, the HR team should expand beyond one regional representative. Job dissatisfaction will likely be better assessed with this investment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horrible and tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at H&M

    Pros

    retail experience, meeting new people

    Cons

    rude co-workers, low pay, lack of respect from the manager

    Advice to ManagementAdvice

    stop being so mean and angry all the time

    Doesn't Recommend
    No opinion of CEO
  6.  

    No work life balance at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in London, England (UK)
    Current Employee - Department Manager in London, England (UK)

    I have been working at H&M full-time (more than 5 years)

    Pros

    Staff discount is a nice perk

    Cons

    Budget Takt unrealistic and very difficult with no staff, moral is low

    Advice to ManagementAdvice

    Get real!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    worse company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Washington, DC (US)
    Current Employee - Department Manager in Washington, DC (US)

    I have been working at H&M full-time (more than an year)

    Pros

    They have low priced clothing

    Cons

    This company care's nothing about customers or their employees. All they want is you to shove the product to the floor and let it fall to the floor. yuck!

    Advice to ManagementAdvice

    Focus more on your employees and customers and less on shoving everything out.

  8.  

    Hideous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brighton, England (UK)
    Former Employee - Anonymous Employee in Brighton, England (UK)

    I worked at H&M part-time (more than an year)

    Pros

    I really don't think there are any. I guess the fact that you can use the discount at their sister stores COS, Cheap Monday and And Other Stories is pretty good. Wouldn't bother spending the money at H+M though as everything is so poorly made.
    I was lucky enough to have some previous visual merchandising experience, which meant I was given the opportunity to help that team, but people without previous experience weren't offered the opportunity.

    Cons

    No consideration for part time workers. Given a 20 hour a week contract and told that I had to be fully flexible 7 days a week, which believe it or not makes it incredibly hard to find another job to make up the hours to make the money you need to live. On top of that, they pay minimum wage for the first 3 months, upping to a very generous (!) £6.50 per hour after you've passed your probation.
    I found that people were generally promoted dependent on how long they'd been there, which made for quite a weak management structure at the top and it showed.

    Lots of petty 'punishments' for till errors, which could very easily be solved by upgrading the tills. ie: a customer with 30 things comes up to the till, you scan everything through and then customer decides it's too much money and removes 7 items... You can't cancel those on the till, as any more than 5 error corrects in one transaction gets you a 'cashier error' (you will be called to the office, made to sign a sheet saying you acknowledge you've done a naughty, and be patronisingly talked through the correct process and given a stern warning) .
     You have to void the ENTIRE transaction and start again. Try explaining that to a customer with a screaming kid. (Hint: the 'it's policy' argument doesn't get you very far)

    Not paying people for time spent clearing up at the end of shifts is unacceptable. I was once told that I was expected to 'give' at least 10-15 minutes at the end of every shift, unpaid. And that I had to be on the floor 5-10 minutes before a shift started too. If you need us there, pay us. Simple as.
    Also, the till systems are so antiquated it's a joke. And then you expect us to do a stocktake, when the till's don't scan things properly, and wonder why the results are so poor?
    ARRGGGHHHH

    FOR THE LOVE OF GOD DON'T DO IT
    This is about 1/4 of all the things that are wrong. But I've lost the will to live

    Advice to ManagementAdvice

    Rethink the core structure of things.

    please

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Worst retail company in the UK, unless you work in one of the big city centre based focus stores...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at H&M full-time (more than 8 years)

    Pros

    The following pros only relate to big city stores with high turnovers:

    -Great variety of people full & part time
    -Days go relatively quick
    -Christmas party

    Cons

    - inexperienced store managers in smaller stores
    - bichee cliques
    - management pay is appalling
    - workload is disgusting
    - you will spend majority of your time at work or thinking about work when you're not at work
    - smaller stores is where you will start your career as a manager and it is impossible to achieve the standards expected given that your store team size is small.
    - You will put in a lot of unpaid extra hours and won't get a thank you. Very rarely you will get appreciated for anything you've done. They will make you work like a dog and you're career progression isn't as fast as they make it out to be.
    -im leaving H&M next week as a manager and it's the best thing I will have done in 10 years.
    -as for sales staff they will try and hire you on a 4 hour contract but will expect you to be fully flexible so they can make you work 35 hours but save on money when it comes to giving you holiday pay..... Coz you'll only get your 4 hours worth a week.

    Advice to ManagementAdvice

    Organisation needs to see that Not all stores are the same. Understand each store on a store to store basis and provide the support that smaller stores need. Or lower expectations a bit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Sucked completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Beachwood, OH (US)
    Former Employee - Sales Associate in Beachwood, OH (US)

    I worked at H&M part-time

    Pros

    there are no pros here unless you like to stand in a fitting room for a whole shift.

    Cons

    worked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to ManagementAdvice

    Learn to train your new hires everything at the beginning you never know how much potential somebody has.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Southampton, England (UK)
    Former Employee - Sales Advisor in Southampton, England (UK)

    I worked at H&M part-time (less than an year)

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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