H&M Reviews

Updated 28 June, 2014
Updated 28 June, 2014
571 Reviews

3.4
571 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
243 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    An unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person  in  Toronto, ON
    Current Employee - Sales Person in Toronto, ON

    I have been working at H&M part-time for less than a year

    Pros

    Good discount on clothing items.

    Cons

    Stressful environment often caused by management and other employees. Monotonous. Under staffed.

    Advice to ManagementAdvice

    Staff members are rarely congratulated on good work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Biggest Waste of 4 years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at H&M part-time for more than 3 years

    Pros

    Discount, nice clothes, good people, fun meetings.

    Cons

    No opportunity for growth, very huge responsibilities with low pay, over-worked, never enough staff, horrible hours.

    Biggest issue was that they never increased my wage as minimum wage changed. Essentially, with 3 years of experience my wage was the same as the new peoples due to the minimum wage jump! I pointed it out to my managers and they said "employees are not allowed to discus wage so this is incorrect!"

    Advice to ManagementAdvice

    Terrible job! Treat your employees better! I can see why there is such a turnover rate!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    perpetually stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at H&M full-time for more than 8 years

    Pros

    open door policy/flat management system within stores allows for staff to work together to meet daily sales targets.

    the opportunities to change focus areas make for a really creative atmosphere. the main sales area usually has a focus but often sells out quickly enough for staff to style these areas/mannequins themselves.

    many opportunities for quick advancement!

    great clothes to wear and be inspired by, especially during designer collaborations.

    lots of celebrity shoppers

    Cons

    high turnover rate! likely due to how daunting it is to get a complaint to be taken seriously.

    stressful atmosphere - the lineups are endless and staff are often left to deal with them alone.

    low pay for a lot of work - the expectations of staff when hours are cut or when staff is low is unreasonable. this extends to the expectations of both supervisors and staff members at large.

    frequently understaffed - this company wants to expand, but the work atmosphere is neglected in the rat race.

    Advice to ManagementAdvice

    Considering how many people work within each store, the HR team should expand beyond one regional representative. Job dissatisfaction will likely be better assessed with this investment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horrible and tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at H&M

    Pros

    retail experience, meeting new people

    Cons

    rude co-workers, low pay, lack of respect from the manager

    Advice to ManagementAdvice

    stop being so mean and angry all the time

    Doesn't Recommend
    No opinion of CEO
  6.  

    Sucked completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Beachwood, OH (US)
    Former Employee - Sales Associate in Beachwood, OH (US)

    I worked at H&M part-time

    Pros

    there are no pros here unless you like to stand in a fitting room for a whole shift.

    Cons

    worked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to ManagementAdvice

    Learn to train your new hires everything at the beginning you never know how much potential somebody has.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Southampton, England (UK)
    Former Employee - Sales Advisor in Southampton, England (UK)

    I worked at H&M part-time for less than a year

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Department supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor  in  Jacksonville, FL (US)
    Former Employee - Department Supervisor in Jacksonville, FL (US)

    I worked at H&M full-time for more than 3 years

    Pros

    Good benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    Cons

    Poor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to ManagementAdvice

    Get over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible!!!!'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at H&M

    Pros

    Great clothes and good deals.

    Cons

    Store managers are not ready to be in there positions. They dont know how to handle there team and are always in the office. They should open there eyes and see what's going on in there stores.

    Advice to ManagementAdvice

    Know your store and team before you judge them and keep your store's business to your store and not gossip to other stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Only work here if you're desperate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at H&M full-time for more than a year

    Pros

    Fast-paced environment and vacation time.

    Cons

    The company doesn't even live up to its own values. Such a joke.

    Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

    YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

    The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

    No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

    Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

    Advice to ManagementAdvice

    Please start living up to the company values (and that includes the district team).

    Doesn't Recommend
    No opinion of CEO
  11. 4 people found this helpful  

    Nothing is ever Good Enough, Defeating, Exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Washington, DC (US)
    Current Employee - Department Manager in Washington, DC (US)

    I have been working at H&M full-time for more than 3 years

    Pros

    4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

    Cons

    Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store.

    When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough".

    People are promoted by favoritism in the district.

    The customers are extremely rude, ignorant and aggressive.

    The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management.
    (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?)

    Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden.

    The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100%

    If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

    Negative Outlook
    Disapproves of CEO

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