Experian Reviews

Updated 14 October, 2014
Updated 14 October, 2014
273 Reviews
2.9
273 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
14 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

76 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Top heavy company that used to innovate but now is only concerned about the bottom line. Hopefully they can turn it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Schaumburg, IL (US)
    Former Employee - Senior Account Manager in Schaumburg, IL (US)

    I worked at Experian full-time (more than 10 years)

    Pros

    Good pay and benefits, nice cafeteria

    Cons

    The company is not agile enough to keep up with the changing pace of the marketplace.

    Advice to ManagementAdvice

    Look around you. Your competition is eating your lunch!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Lost its way .................. again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England (UK)
    Former Employee - Account Executive in London, England (UK)

    I worked at Experian full-time (more than 5 years)

    Pros

    Despite the organisational mess and charisma bereft leadership team in Credit Service, there are good people working there and doing the best they can.

    Cons

    No sense of value to the amount of effort needed to keep customers happy and cancelling contracts !! No customer loyalty programme and no numerical incentive for people to care about sales and salesforce. Technology is dated and model for Go To Market defunct in the post financial crisis business landscape. Revenue goals are ridiculously high.

    Advice to ManagementAdvice

    Failure to find a Leadership Team with the vision and charisma to take the firm forward into the future. Lack of a positive culture leads to an erosion of confidence and decline in meaningful activity to drive the company forward. Ditch the grey accountants running the business and bring in some colour !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Large multi layered organisation, easy to get lost in the crowd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at Experian full-time (more than 3 years)

    Pros

    Training - this company was an excellent place for me to start my career, they had very good training platforms in place and most of the time the training was delivered to an excellent standard.
    Great social events, very good at pulling the employees together at the team level and company level.

    Cons

    My main issue with Experian is their insistence in promoting and employing the wrong type of person into team management positions, poor leaders with no idea how to inspire.

    Advice to ManagementAdvice

    Take a look at your middle management teams, they are severely lacking in the skills required to inspire and retain good people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Wierd vibe and predatory work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Sales in New York, NY (US)
    Current Employee - Vice President Sales in New York, NY (US)

    I have been working at Experian full-time (more than an year)

    Pros

    Benefits, company car to all customer-facing sellers

    Cons

    Predatory management practices. When I joined it was made clear to me that I was supposed to "clean house" There were good employees in place and I was not about to just fire them. When I decided to keep these employees my fate was sealed and I got the sack

    Advice to ManagementAdvice

    Try developing new managers and employees rather than just take them in and fire them after 9 months. Provide an opportunity for improvement and mentorship. Work life balance was a joke here

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Great brand but local management is mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    I worked at Experian full-time (more than an year)

    Pros

    1. Great Brand
    2. Globally, an employer of choice
    3. Matured process
    4. Aggressive
    5. Knack for excellent acquisitions

    Cons

    1. Local senior management spends too much time and energy politicking
    2. Average pedigree
    3. No local talent cultivation, no investment in local IP
    4. Global products retrofitted at exorbitant costs for India and forced upon
    5. Poor agility
    6. A sense of doom and gloom among employees
    7. In a job market, attrition would be very high

    Advice to ManagementAdvice

    1. Hire top talent to lead Experian India
    2. Spend some time in understanding Indian uniqueness that compound the difficulty of doing business in India
    3. Do not force global products, leverage local talent and improve agility
    4. Make a couple of good acquisitions for momentum
    5. Make Experian India a great place to work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    BI internal sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Current Employee - Anonymous Employee in Nottingham, England (UK)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Their were some managers/directors that would recognise what you could bring to the business and would mentor you and support you. Good company to have on your CV. Always got a job elsewhere in the business if you lasted 3+ mths in BI. Often would always lead to your CV being picked out for other sales roles if you have worked here.

    Cons

    aggressive environment, bullying due to lots of people felt threatened by new comers due to their own mis-management of roles, lots of promises at interview stage when they want yr skill sets, (when head hunted) but that never transpired.
    Management never happy when you are hitting high, hard to achieve targets=, always want more. blocked progression to keep you in a dept that did not want to lose you. Very institutionalised environment and telesales staff treated like children. Open favouritism.

    Advice to ManagementAdvice

    stand by what you say you will deliver, better management skills and career progression. Don't turn blind eye to bad apples just because they 'seemingly' hit their target on paper, when they have no team skills

    Doesn't Recommend
    No opinion of CEO
  8. 3 people found this helpful  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Costa Mesa, CA (US)
    Former Employee - Senior Project Manager in Costa Mesa, CA (US)

    I worked at Experian as a contractor (less than an year)

    Pros

    Great co workers, everyone trying to do their best to complete projects on time. Good pay.

    Cons

    Burn out factory. Billion dollar company runs itself like a start up. Constant high pressure and extremely fast paced environment, every IT resources constantly overbooked on numerous projects, need for bargaining / horse trading on shared resources to get projects completed on time.

    Advice to ManagementAdvice

    Stress factory, employee burn out inevitable. Stop treating people like their replaceable no matter what and you might not see such a high turn over rate. Too many weekly 'emergency' issue fire drills, too many resources being poached off projects for emergency issues to successfully complete ongoing projects adequately.

    Doesn't Recommend
    Neutral Outlook
  9. 3 people found this helpful  

    From the envy to sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than 5 years)

    Pros

    Most work together for the common good but since the largest disruption in recent memory, it has not been the same place.

    Cons

    Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian (more than 3 years)

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Downsized But Not For Lack Of Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Consultant SSC in Benbrook, TX (US)
    Current Employee - Senior Business Consultant SSC in Benbrook, TX (US)

    I have been working at Experian full-time (more than 10 years)

    Pros

    I work in the specialized sales channel working with Experian resellers. I am fortunate the I get to work remotely and have nice benefits. However, the company values don't seem to exist. When I was a sales manager at Chilton we all worked together to grow the business and their was a team approach to selling. In this group, everyone works independently and the only team that exists is on the sheet of paper in human resources. We need a strategic approach to growing the business with less criticism from the newbies to the group.

    Cons

    We continue to have a constant turnover in leadership in our group. Our new vice president talks too much about herself, does not keep information confidential. She recently suggested that I turn in my sales hat to work on compliance issues and product management products. The only reason she was promoted is because she spoke in a negative manner to multiple people in the organization about her peers. As a result, those people have been put out to pasture or have been forced to resign.

    Advice to ManagementAdvice

    Get a manager in our group that is interested in growing the business and sticking with business issues. We are so tired of hearing of her accomplishments in her life. The rest of us our hear to work and not focus on issues with the vice president of specialized sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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