Equifax
2.8 of 5 170 reviews
www.equifax.com Atlanta, GA 5000+ Employees

Equifax Reviews

Updated Mar 27, 2014
Equifax – West Des Moines – “Datavision now Equifax office 4300 Westown Prkwy”

All Employees Current Employees Only

2.8 170 reviews

                             

57% Approve of the CEO

Equifax Chairman and CEO Rick Smith

Rick Smith

(116 ratings)

45% of employees recommend this company to a friend
39 Employee Reviews Back to all reviews
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1 person found this helpful  

Reality not in line with expectations

Anonymous Employee (Former Employee)
Toronto, ON

I worked at Equifax full-time for less than a year

ProsEquifax has a comprehensive interview process . Candidates will believe they are hired based on high performance history. There is a strong focus on previous experience, knowledge, skills and education. Overall, employees are committed.

ConsThere is a serious issue with execution. Although, the current economy makes maintaining and growing business challenging, this is easy compared with the herculean effort to meet, let alone exceed client expectations.

Advice to Senior ManagementDemonstrate versus preach a client-first focus. Sales people and customers are not necessary evils of business and are key to maintaining market share and growing the business. Walk your talk, treat people the way you would want to be treated.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A company has dominant market share, but does not how to retain talent to make the business better.

Anonymous Employee (Current Employee)
Toronto, ON

I have been working at Equifax

ProsLearn about leading data analytics solutions in the consumer credit industry;
Build up experience in financial services;
See how businesses across all industries use consumer credit information to market and retain customers.

ConsThe company fires people out of whim, primarily based on likeability and cultural-fit;
Does not innovate in a timely way, due to the dominant market share and mature industry position;
Company support in employee training is very limited.

Advice to Senior ManagementPlease consider how employees think when you fire a lot of people in a short period. It is very demotivating and damaging the morale.

No, I would not recommend this company to a friend

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Business-driven IT environment, as opposed to technology-driven. A company good enough for staying with for max 5 years.

Senior Analyst Specialist (Current Employee)
Montreal, QC

I have been working at Equifax

Pros-Good benefits package
-Annual Incentive Plan - performance-based bonuses
-Defined Benefit Pension plan PLUS Defined Contribution Pension plan (with RRSP 25-50% match for up to 6% of your before-tax income)
-Employees are overall treated with respect and integrity
-"Economic moat" - Credit Reporting Agency (TransUnion being the only competitor on Canadian market)
-Moderately-sized IT department and company in general.
-Salaries above average (due to great profit margins, being an economic "moat").

Cons-No career path
-No opportunity for training and promotions
-The officially stated "meritocracy" does not manifest at all
-The yearly performance reviews lack objectivity, performance and creativity/innovation are not recognized and awarded
-Too hierarchical, lack of cooperation between various IT sub-departments
-Business-driven IT environment, as opposed to a technology-driven one. In terms of technical solutions, mediocre approaches are chosen instead of better ones. Fear of adopting other technologies.
-Too Mainframe-centric IT environment. The MF guys are considered the "kings" and the rest of the people (Unix and Windows people) count significantly less for the purpose of allocating new projects.
-Inept senior management. Too many changes of direction, from year to year.
-Recent offshore initiatives are destroying the IT departments. A lot of layoffs and the offshore devel teams (coming through TCS - Tata Consulting Services) are not delivering sub-standard quality.
-A "watch your back" work atmosphere, sink or swim
-Officialy, it's supposed to tolerate the English and French languages equally, but a bias exists towards French (and the quebeckers tend to form their own "nest" and "circle" and the English spealing peers from the same team feel excluded, marginalized.
-A sort of protectionism is manifesting between the various IT OUs - especially between US and Canada. The Canadian teams come up with very good solutions and infrastructure projects, but they are ignored and only US dictates.
-Too much interaction and reliance on IBM as technology partner, and not having its own data center
-The use of Lotus Notes/Domino infrastructure instead of something more user/Microsoft friendly.

Advice to Senior Management-Rick Smith seems to be a good CEO and very enthusiastic. What should be changed is the way how the Senior Leadership team is held accountable. Also the IT leaders are not the best ones.

No, I would not recommend this company to a friend

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Forget people - Drive the dollars

Account Manager (Former Employee)
Atlanta, GA (US)

I worked at Equifax full-time for more than 8 years

ProsLong time stable organization that is in the midst of a refocusing on new data driven solutions. Piles of data both regulated and unregulated for use in developing new services.

ConsThe focus on the bottom line has lead to the "job elimination" of legacy employees (15+ years of service) resulting in a drain on IP that cannot be replaced with younger less expensive associates. The focus on quarter to quarter bottom line has resulted in the changing, after the fact, of the incentive program refusing to pay top performers the $$ they earned under the program. The reasoning being "the program structure was paying out too much for the individual's account portfolio size." Bottom line - people worked their tails off to achieve exceptional results, regardless of their "portfolio size", to improve the EFX bottom line, only to be told that what they thought they earned was determined after the fact to be more than the architects of the plan felt was appropriate.

Advice to Senior ManagementIf you create an incentive program, stick to it. Don't change the deal after you see that it will cost you more than you budgeted - after all the only person benefitting from the increased revenue with lower payouts are the senior executives whose performance incentives are tied to overall revenue growth.

No, I would not recommend this company to a friend

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Be ready to feel used and always afraid of losing your job

Anonymous Employee (Former Employee)
Alpharetta, GA (US)

I worked at Equifax as a contractor for more than a year

ProsThe remodel has made the work space much more pleasant, bright and useful. If you happen upon one of the few "good" bosses, you can learn a lot, and have opportunities to prove your abilities and advance.

ConsIf you get stuck with a bad boss, you will spend every single day wondering when you'll be let go. You will never be listened to, you will be accused and used as a scapegoat to the boss' superiors. You will never have an opportunity to advance, no matter how hard you work, and worst of all, you won't be able to move to a different department because your boss' approval is necessary.

This company no longer does direct hiring with rare exception. They use contractors like slaves (working just like an employee, but to a higher standard of performance, no benefits, no job security and considerably lower pay). Contractors are left out of important meetings, they are not recognized for individual or team achievements, they are left off of company-wide invitations to things as trivial as parking-lot cookouts and department contests and games On the rare occasion that lunch is catered for the *entire building,* contractors are not invited (and expressly told not to eat!!) even though these contractors may have worked with the company for a year or more, If there are leftovers, managers may tell the contractors to go forage for the scraps. This is not an exaggeration. This actually happened to me and several of my teammates in our department. (And let me further explain: we work beside and with employees, on the same work, all the time. We are indistinguishable from employees, except for the fact that we are paid from an agency.)

Equifax subscribes to the LEAN business concept, which means that they are constantly piling more work on fewer and fewer employees and contractors, then laying off or firing the unnecessary workers, then occasionally calling them back after a few months of drowning in work overflow.

In the last round of layoffs and firings in my old department, the least tenured employee laid off had been with Equifax for eight years. The rest had been with the company for at least 20 years and had moved to GA from NY when their jobs relocated years ago.

The work environment is super high stress because you're being monitored ALL of the time. Not only is your work and computer use understandably scrutinized, but the walls have ears; meaning that if you want to have a conversation that is not monitored and/or recorded, you have to go to a certain corner of the employee cafe. You'll know it when your boss takes you there to talk about something that might help you, but which she can't be caught saying.

This company has zero loyalty. They foster the very worst kind of corporate atmosphere. Truly, they are a machine where employees (even departmental directors) are unhappy and insecure in their jobs.

Advice to Senior ManagementI don't think it's even worth my time to offer advice to management, partly because they are often under the same pressures as the employees, but also because, even if they care, they are essentially powerless to make changes. All directives trickle down from the upper, upper management and when a director has any latitude, it is tempered by LEAN demands, which stifle all creativity, process improvements (beyond firing/laying off), innovations, and significant changes.

No, I would not recommend this company to a friend

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Account Manager/Client Relationship Manager

Account Manager (Current Employee)

I have been working at Equifax full-time for more than 3 years

ProsCurrently have the freedom to work from home however I believe this may be changing.

ConsPay has decreased year over year for the past 3 years (I have lost 7k between 12-13 alone, others have lost in upwards of 15-20k) while we are having record breaking profits year over year for past 3 years. Upper management changes comp. plan last quarter of the year 2013 to remove bonus that was being exceed and replace with one that would not reach a payout goal. This has been very frustrating for all. They push transparency and delighting clients yet they do not do the same for their employees. They never completely inform us of our goals nor show us where we are with them. Benefit cost have double since 2011 with less coverage. I use to pay $185 for medical/dental/vision in 2011 on a family plan and for the same coverage in 2014 I would have to pay $420. If you work in a remote office the chance of you moving into another role is very small no matter what your performance is. Managers give across the board pay increase regardless of your true performance. This is very discouraging to those who have met and exceed goals. All goals are now team based in 2014 to remove the top performers from reaching max payouts. Although this company continues to grow in record breaking profit they are not willing to share the profits with the frontline employees as a matter of fact they are trying everything they can to remove bonuses from being met by setting goals they know cannot be met. If they are being met they change the game before they have to payout. Annual bonus have drop to a quarter of what they were in 2012. Quarter bonus are for the most part obsolete.

Advice to Senior ManagementTake your own advice! Be transparent and delight your employees like you ask us to do for our clients. Share the wealth! Record breaking profits but huge decrease in bonus/commissions for your employees, 2 or 3 percent increase in pay for top producing employees during these record breaking years.....seems like someone is lining their pockets, pursues and bags off the awesome efforts of your non-management employees-frontline employees. Not sure if it is our CEO and his right-hand men/women or if it is management but someone is keeping our money for themselves..someone may want to investigate before all your top performers find a company that will share the wealth of our hard earned efforts!!!!

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Work for a small division (Ixi) new management is clueless. No understanding of the value proposition.

Anonymous Employee (Current Employee)

I have been working at Equifax

ProsFlexibility. Benefits are good. Older employees are keeping the place going. Pay day happens every two weeks. Not many pros other than getting paid.

ConsLots of turnover. No new product development. High sales quotas relative to opportunity. Product offerings stale. President is full of himself and will not engage with employees. Morale is very low and nearly everyone is looking for new opportunity. Revenue is declining

Advice to Senior ManagementInvest in this business or sell it. President has taken away the morale of this business.

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Running far ... far away.

Anonymous Employee (Current Employee)
Alpharetta, GA (US)

I have been working at Equifax as an intern for less than a year

ProsGreat place for an internship to put on my resume and helps open up doors to another position.

The renovations are nice. Its a good thing they are *finally* doing something nice for the employees ... I guess they figured that they won't be able to attract ANY talent in the barren cubicle wasteland which they had beforehand.

ConsControlling management which does not trust its employees. Complete lack of communication between EVERYONE. This place has a HUGE collaboration problem, both on a social level and a technical level. "Meritocracy" is another name for kissing butt and falling in line with your manager. EVERYTHING is a 'standard process', and if it isn't then it is turned into one. COMPLETE lack of innovation ... and its 100% management's fault. Ironically, they are looking at ways to "streamline innovation". I think that this is possible, just not at this company.

There is a huge "us versus them" culture here. Most employees seem too afraid to propose new ideas or lead any real change in fear of losing their job. 95% of the employees are married, have kids, and truly only want a job which provides stability.

Advice to Senior ManagementManagement knows what they have to do ... they have to change the culture. They've allowed so many teams to build huge fortresses in their technology to prevent them being removed, and these very people who are resistant to innovation, growth and change are absoluteness killing the company. How should they go about fixing the company? I'm not sure ... but it truly is in their best interest to figure it out.

No, I would not recommend this company to a friend

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A really old company of Atlanta

Anonymous Employee (Current Employee)

I have been working at Equifax

ProsFlexibility in work place. Work life balance is good.

ConsPoor management leading to lack of vision and poor execution.

No, I would not recommend this company to a friend

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Worked there 10+ years in NACS division. Good place - until you leave, then ...

Anonymous Employee (Former Employee)
Atlanta, GA (US)

I worked at Equifax full-time for more than 10 years

ProsGood salary and benefits
People care about the job they perform
Well recognized brand in the marketplace

ConsNot enough true focus on career advancement or switching between business units
When I left, they specifically looked for a way to not pay quarterly sales incentive earned
When I left, they did not care enough to do an exit interview

Advice to Senior ManagementLive what you preach - people, ethics and integrity

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Equifax reviews and ratings - including employee satisfaction and approval ratings for Equifax CEO Rick Smith. All 39 reviews are posted anonymously by Equifax employees.