Equifax Reviews

Updated 15 August, 2014
Updated 15 August, 2014
201 Reviews

2.9
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Equifax Chairman and CEO Rick Smith
Rick Smith
134 Ratings

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance (in 18 reviews)

  • Supportive, Good Benefits with solid products and diversification (in 21 reviews)


Cons
  • Senior management takes the credit for all the work of the folks the next level down (in 13 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded (in 8 reviews)

More Highlights

44 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Reality not in line with expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at Equifax full-time for less than a year

    Pros

    Equifax has a comprehensive interview process . Candidates will believe they are hired based on high performance history. There is a strong focus on previous experience, knowledge, skills and education. Overall, employees are committed.

    Cons

    There is a serious issue with execution. Although, the current economy makes maintaining and growing business challenging, this is easy compared with the herculean effort to meet, let alone exceed client expectations.

    Advice to ManagementAdvice

    Demonstrate versus preach a client-first focus. Sales people and customers are not necessary evils of business and are key to maintaining market share and growing the business. Walk your talk, treat people the way you would want to be treated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A company has dominant market share, but does not how to retain talent to make the business better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Equifax

    Pros

    Learn about leading data analytics solutions in the consumer credit industry;
    Build up experience in financial services;
    See how businesses across all industries use consumer credit information to market and retain customers.

    Cons

    The company fires people out of whim, primarily based on likeability and cultural-fit;
    Does not innovate in a timely way, due to the dominant market share and mature industry position;
    Company support in employee training is very limited.

    Advice to ManagementAdvice

    Please consider how employees think when you fire a lot of people in a short period. It is very demotivating and damaging the morale.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Business-driven IT environment, as opposed to technology-driven. A company good enough for staying with for max 5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Analyst Specialist  in  Montreal, QC
    Current Employee - Senior Analyst Specialist in Montreal, QC

    I have been working at Equifax

    Pros

    -Good benefits package
    -Annual Incentive Plan - performance-based bonuses
    -Defined Benefit Pension plan PLUS Defined Contribution Pension plan (with RRSP 25-50% match for up to 6% of your before-tax income)
    -Employees are overall treated with respect and integrity
    -"Economic moat" - Credit Reporting Agency (TransUnion being the only competitor on Canadian market)
    -Moderately-sized IT department and company in general.
    -Salaries above average (due to great profit margins, being an economic "moat").

    Cons

    -No career path
    -No opportunity for training and promotions
    -The officially stated "meritocracy" does not manifest at all
    -The yearly performance reviews lack objectivity, performance and creativity/innovation are not recognized and awarded
    -Too hierarchical, lack of cooperation between various IT sub-departments
    -Business-driven IT environment, as opposed to a technology-driven one. In terms of technical solutions, mediocre approaches are chosen instead of better ones. Fear of adopting other technologies.
    -Too Mainframe-centric IT environment. The MF guys are considered the "kings" and the rest of the people (Unix and Windows people) count significantly less for the purpose of allocating new projects.
    -Inept senior management. Too many changes of direction, from year to year.
    -Recent offshore initiatives are destroying the IT departments. A lot of layoffs and the offshore devel teams (coming through TCS - Tata Consulting Services) are not delivering sub-standard quality.
    -A "watch your back" work atmosphere, sink or swim
    -Officialy, it's supposed to tolerate the English and French languages equally, but a bias exists towards French (and the quebeckers tend to form their own "nest" and "circle" and the English spealing peers from the same team feel excluded, marginalized.
    -A sort of protectionism is manifesting between the various IT OUs - especially between US and Canada. The Canadian teams come up with very good solutions and infrastructure projects, but they are ignored and only US dictates.
    -Too much interaction and reliance on IBM as technology partner, and not having its own data center
    -The use of Lotus Notes/Domino infrastructure instead of something more user/Microsoft friendly.

    Advice to ManagementAdvice

    -Rick Smith seems to be a good CEO and very enthusiastic. What should be changed is the way how the Senior Leadership team is held accountable. Also the IT leaders are not the best ones.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Frustrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Equifax full-time for more than 5 years

    Pros

    I have a job at the moment.

    Cons

    After years with this company they have managed to decrease pay, increase insurance and demote salary pay to hourly pay. We now have to punch a time clock that is micro-managed to the fullest extent. We are not able to move with out being spied upon from a dictating manager whom i am not sure how remains to keep the position. They say they are flexible with schedules and have gave you the tools to allow this however over the last year the flexibility has been removed little by little. It has been extremely frustrating to begin a career with this company to love and respect it and years later feel used and abused. This has turned into a typical corp. enviornement where you are just a number and the go green means make the employees hate it enough to leave so they can down size through attrition. I have come to believe they can careless if you are happy with this company. It is a political nightmare. FYI most are looking for new employement and will leave in a heartbeat if givin the right opportunity to run.

    Advice to ManagementAdvice

    I am not sure how or why you choose you leaders however I have found that some are less then qualified. You may want to start doing more inhouse survey's of your manager/directors and cleaning house once you view the survey's. Your decisions to go green and overhaul the salary to hourly structure has cause horibble issues with these employees. Talk about a slap in the face! That is an ultimate demotion. Maybe you should do the same for yourself and see how that works out for you! You should take a lesson on treat others as you would like to be treated you may be able to create a more friendly enviornment. The only reason i can see that you would treat your employees so awful would be to lower your cost through "attrition". If this was your goal i believe you are exceeding your goal.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    There a little over a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director  in  Windward, GA (US)
    Former Employee - Senior Director in Windward, GA (US)

    I worked at Equifax full-time for more than a year

    Pros

    Stable Company, commute not to bad...employees are good

    Cons

    No traiing what so ever... low pay... and very demanding for the pay

    Advice to ManagementAdvice

    Train your folks and pay them so they don't leave

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Poor leadership decision making, and very poor with strategic thought leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Equifax full-time

    Pros

    Good benefits, and a very competitive salary

    Cons

    Commissions are paid 3 times a year, which is very disconcerting for sales professionals. No enterprise wide consistency with divisions working together. Product innovation is very weak, and Divisional leaders are very poor in managing success and empowering their employees.

    Advice to ManagementAdvice

    Make some changes in your divisional leadership, and do more internal satisfaction surveys with your people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    SME company thinking to be a Corp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time for more than a year

    Pros

    The Brand and their position in the market. Money is ok but not great. In the middle of a cultural changes that may work.

    Cons

    Way to much projects and inititatives turned to be imposible to manage. Lack of focus and extremely bad relationship between family and work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good solid company that is financially sound, great training for future jobs, extremely political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Alpharetta, GA (US)
    Former Employee - Anonymous Employee in Alpharetta, GA (US)

    I worked at Equifax full-time for more than 8 years

    Pros

    If you work hard you can make decent money but pay is very slow. Not the best pay or even up to par within the industry but benefits make up for that. Smart people with lots of experience. Decent work life balance and a positive attitude on working remotely if that is important to you. Good funding for new products and positive change happening to be a more innovative company and not a Me Too in the product space. Great place to work if you want future hiring managers to choose you as they will seek Equifax employees out knowing how hard it is to be successful here so you will be a rock star when you leave Equifax and go somewhere else.

    Cons

    Operations, finance and legal led culture makes it challenging on sales and marketing. Sales people are bogged down by endless processes and not enough support. Most leadership spends their time in internal meetings and doesn't engage with customer facing employees to hear how things could improve for the end user experience. Very little personal growth available within the company no matter how successful you are. If you try to climb the ladder, be prepared for management to be vindictive and backstabbing trying hard to block any attempt from success outside their own group and HR will do nothing but back the good ole boy club in those attempts if they make themselves available at all.

    Advice to ManagementAdvice

    You hire very well initially and have great experienced people on your teams. Stop the attrition to the competition and elsewhere. Restructure HR to become a trusted place for employees to share their concerns and talk about future growth. The key word is trusted.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great when started and then cut opportunity to earn more money. Slashed commission plans & other incentives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time for more than 5 years

    Pros

    Flexible schedule. President is a very smart guy who knows what talking about, but don't think he is aware of how sales team paid.

    Cons

    Removed large amount of commission opportunity in new pay plans. Meetings about Meetings

    Advice to ManagementAdvice

    Pay your sales people like standard sales people instead of stating new business will be added to your current book of business, doesn't give us any drive to sell when no extra money to really be earned. Stop having meetings about meetings.

    Neutral Outlook
  11. 7 people found this helpful  

    Be ready to feel used and always afraid of losing your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Alpharetta, GA (US)
    Former Employee - Anonymous Employee in Alpharetta, GA (US)

    I worked at Equifax as a contractor for more than a year

    Pros

    The remodel has made the work space much more pleasant, bright and useful. If you happen upon one of the few "good" bosses, you can learn a lot, and have opportunities to prove your abilities and advance.

    Cons

    If you get stuck with a bad boss, you will spend every single day wondering when you'll be let go. You will never be listened to, you will be accused and used as a scapegoat to the boss' superiors. You will never have an opportunity to advance, no matter how hard you work, and worst of all, you won't be able to move to a different department because your boss' approval is necessary.

    This company no longer does direct hiring with rare exception. They use contractors like slaves (working just like an employee, but to a higher standard of performance, no benefits, no job security and considerably lower pay). Contractors are left out of important meetings, they are not recognized for individual or team achievements, they are left off of company-wide invitations to things as trivial as parking-lot cookouts and department contests and games On the rare occasion that lunch is catered for the *entire building,* contractors are not invited (and expressly told not to eat!!) even though these contractors may have worked with the company for a year or more, If there are leftovers, managers may tell the contractors to go forage for the scraps. This is not an exaggeration. This actually happened to me and several of my teammates in our department. (And let me further explain: we work beside and with employees, on the same work, all the time. We are indistinguishable from employees, except for the fact that we are paid from an agency.)

    Equifax subscribes to the LEAN business concept, which means that they are constantly piling more work on fewer and fewer employees and contractors, then laying off or firing the unnecessary workers, then occasionally calling them back after a few months of drowning in work overflow.

    In the last round of layoffs and firings in my old department, the least tenured employee laid off had been with Equifax for eight years. The rest had been with the company for at least 20 years and had moved to GA from NY when their jobs relocated years ago.

    The work environment is super high stress because you're being monitored ALL of the time. Not only is your work and computer use understandably scrutinized, but the walls have ears; meaning that if you want to have a conversation that is not monitored and/or recorded, you have to go to a certain corner of the employee cafe. You'll know it when your boss takes you there to talk about something that might help you, but which she can't be caught saying.

    This company has zero loyalty. They foster the very worst kind of corporate atmosphere. Truly, they are a machine where employees (even departmental directors) are unhappy and insecure in their jobs.

    Advice to ManagementAdvice

    I don't think it's even worth my time to offer advice to management, partly because they are often under the same pressures as the employees, but also because, even if they care, they are essentially powerless to make changes. All directives trickle down from the upper, upper management and when a director has any latitude, it is tempered by LEAN demands, which stifle all creativity, process improvements (beyond firing/laying off), innovations, and significant changes.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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