Equifax

  www.equifax.com
  www.equifax.com

Equifax Reviews

Updated 15 December, 2014
Updated 15 December, 2014
223 Reviews
3.0
223 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Equifax Chairman and CEO Rick Smith
Rick Smith
142 Ratings

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance (in 22 reviews)

  • Supportive, Good Benefits with solid products and diversification (in 21 reviews)


Cons
  • limited scope of career progression, unattentive senior management (in 14 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded (in 8 reviews)

More Highlights

51 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Reality not in line with expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at Equifax full-time (less than an year)

    Pros

    Equifax has a comprehensive interview process . Candidates will believe they are hired based on high performance history. There is a strong focus on previous experience, knowledge, skills and education. Overall, employees are committed.

    Cons

    There is a serious issue with execution. Although, the current economy makes maintaining and growing business challenging, this is easy compared with the herculean effort to meet, let alone exceed client expectations.

    Advice to ManagementAdvice

    Demonstrate versus preach a client-first focus. Sales people and customers are not necessary evils of business and are key to maintaining market share and growing the business. Walk your talk, treat people the way you would want to be treated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A company has dominant market share, but does not how to retain talent to make the business better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Equifax

    Pros

    Learn about leading data analytics solutions in the consumer credit industry;
    Build up experience in financial services;
    See how businesses across all industries use consumer credit information to market and retain customers.

    Cons

    The company fires people out of whim, primarily based on likeability and cultural-fit;
    Does not innovate in a timely way, due to the dominant market share and mature industry position;
    Company support in employee training is very limited.

    Advice to ManagementAdvice

    Please consider how employees think when you fire a lot of people in a short period. It is very demotivating and damaging the morale.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Business-driven IT environment, as opposed to technology-driven. A company good enough for staying with for max 5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Analyst Specialist in Montreal, QC
    Current Employee - Senior Analyst Specialist in Montreal, QC

    I have been working at Equifax

    Pros

    -Good benefits package
    -Annual Incentive Plan - performance-based bonuses
    -Defined Benefit Pension plan PLUS Defined Contribution Pension plan (with RRSP 25-50% match for up to 6% of your before-tax income)
    -Employees are overall treated with respect and integrity
    -"Economic moat" - Credit Reporting Agency (TransUnion being the only competitor on Canadian market)
    -Moderately-sized IT department and company in general.
    -Salaries above average (due to great profit margins, being an economic "moat").

    Cons

    -No career path
    -No opportunity for training and promotions
    -The officially stated "meritocracy" does not manifest at all
    -The yearly performance reviews lack objectivity, performance and creativity/innovation are not recognized and awarded
    -Too hierarchical, lack of cooperation between various IT sub-departments
    -Business-driven IT environment, as opposed to a technology-driven one. In terms of technical solutions, mediocre approaches are chosen instead of better ones. Fear of adopting other technologies.
    -Too Mainframe-centric IT environment. The MF guys are considered the "kings" and the rest of the people (Unix and Windows people) count significantly less for the purpose of allocating new projects.
    -Inept senior management. Too many changes of direction, from year to year.
    -Recent offshore initiatives are destroying the IT departments. A lot of layoffs and the offshore devel teams (coming through TCS - Tata Consulting Services) are not delivering sub-standard quality.
    -A "watch your back" work atmosphere, sink or swim
    -Officialy, it's supposed to tolerate the English and French languages equally, but a bias exists towards French (and the quebeckers tend to form their own "nest" and "circle" and the English spealing peers from the same team feel excluded, marginalized.
    -A sort of protectionism is manifesting between the various IT OUs - especially between US and Canada. The Canadian teams come up with very good solutions and infrastructure projects, but they are ignored and only US dictates.
    -Too much interaction and reliance on IBM as technology partner, and not having its own data center
    -The use of Lotus Notes/Domino infrastructure instead of something more user/Microsoft friendly.

    Advice to ManagementAdvice

    -Rick Smith seems to be a good CEO and very enthusiastic. What should be changed is the way how the Senior Leadership team is held accountable. Also the IT leaders are not the best ones.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Small company operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Saint Louis, MO (US)
    Former Employee - Finance in Saint Louis, MO (US)

    I worked at Equifax

    Pros

    Good location, decent benefits, work life balance

    Cons

    Small company thinking, working on transitioning to Equifax family, outdated systems

    Advice to ManagementAdvice

    Act like a big corporation

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Last one out turn out the lights

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equifax

    Pros

    Great history, benefits, and stability. It is certainly a place where you can stay for your entire career if you so wish. Training is available and the ability to learn new skills are there depending on the group you are in.

    Cons

    Yearly if not quarterly layoffs are the result of managing stock expectations. Lack of any career development. A winnowing down as of late of the options, incentive plan inclusion, and RSU grants due to cost containment drills.

    Advice to ManagementAdvice

    Wake up. Some of your best have already left. Since the stock continues to rise, it won't get noticed until too late though.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great company on outside, inside It is terrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)

    I worked at Equifax full-time (more than an year)

    Pros

    Great location, tuition reimbursement and training provided.

    Cons

    While professional, the environment is very stuffy. If you are not a senior leader you are treating like you don't matter. Recognition is terrible! although they say they want to invest in the employees and train them, Equifax still hires outside of the company instead of hiring within. Raises; don't expect it. Perks for senior leaders only. Don't trust co workers either everyone is trying to look out for themselves. Not a team oriented environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    as corporate as it gets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Latin America Digital Marketing Leader in Santiago (Chile)
    Current Employee - Latin America Digital Marketing Leader in Santiago (Chile)

    I have been working at Equifax full-time (less than an year)

    Pros

    good pay and travel.

    Cons

    Chile's office is very corporate and it seems like you have to fight the power to get something done.
    Zero training, the only training i had was how to evacuate the place in case of earthquake.

    Advice to ManagementAdvice

    The usa people try to deal with the latam people not knowing how to do it. Colonization in 2014 is not nice.
    They disrespect the culture and the way of doing things assuming everythings wrong. Im sure the company spent more in travel and "team building dinner" expenses than what was actually invested while i was there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Unstable Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (more than 5 years)

    Pros

    Brand recognition for consumer market.

    Cons

    Poor leadership. No direction with little to non-existent on boarding practices for new hires. Leadership lacks integrity and ethical practices.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Unfortunate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unemployment Insurance Consultant
    Former Employee - Unemployment Insurance Consultant

    I worked at Equifax full-time (more than 5 years)

    Pros

    Corporate office workers reap all the benefits. Those who work there have the firsthand opportunity of taking of advantage of the in-house activities and benefits not available to those working in satellite offices. Great starting vacation (PTO) offered, flex time available.

    Cons

    Poor management, disconnect between satellite offices and corporate office.

    Advice to ManagementAdvice

    Re-evaluate your assistant managers. The initial training given is not enough and should be built on after 6 months, 1 year, etc. The required continuous training is insufficient for those who are overworked with no time to set aside for this. Work with the consultants....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time (more than an year)

    Pros

    I don't have a very long commute and the good cafeteria is good. People are nice but that is it!

    Cons

    Poor training
    Severely low pay
    Lack of career growth
    Health benefits too expensive

    Our department lacks proper training methods. The pay is extremely low along with the bonus. There is no visible career ladder to climb.

    Advice to ManagementAdvice

    Salaries need to match the market rate and there needs to be more attention to employees so they feel their desires to maintain long term employment can be met.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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