Equifax

  www.equifax.com
Work in HR? Unlock Free Profile

Equifax Reviews

Updated Jul 14, 2014
Equifax – West Des Moines – “Datavision now Equifax office 4300 Westown Prkwy”

All Employees Current Employees Only

2.8 198 reviews

60% Approve of the CEO

Equifax Chairman and CEO Rick Smith

Rick Smith

(132 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance(in 18 reviews)

  • Supportive, Good Benefits with solid products and diversification(in 21 reviews)


Cons
  • Senior management takes the credit for all the work of the folks the next level down(in 13 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded(in 8 reviews)

43 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Reality not in line with expectations

    Anonymous Employee (Former Employee) Toronto, ON

    ProsEquifax has a comprehensive interview process . Candidates will believe they are hired based on high performance history. There is a strong focus on previous experience, knowledge, skills and education. Overall, employees are committed.

    ConsThere is a serious issue with execution. Although, the current economy makes maintaining and growing business challenging, this is easy compared with the herculean effort to meet, let alone exceed client expectations.

    Advice to Senior ManagementDemonstrate versus preach a client-first focus. Sales people and customers are not necessary evils of business and are key to maintaining market share and growing the business. Walk your talk, treat people the way you would want to be treated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A company has dominant market share, but does not how to retain talent to make the business better.

    Anonymous Employee (Current Employee) Toronto, ON

    ProsLearn about leading data analytics solutions in the consumer credit industry;
    Build up experience in financial services;
    See how businesses across all industries use consumer credit information to market and retain customers.

    ConsThe company fires people out of whim, primarily based on likeability and cultural-fit;
    Does not innovate in a timely way, due to the dominant market share and mature industry position;
    Company support in employee training is very limited.

    Advice to Senior ManagementPlease consider how employees think when you fire a lot of people in a short period. It is very demotivating and damaging the morale.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Business-driven IT environment, as opposed to technology-driven. A company good enough for staying with for max 5 years.

    Senior Analyst Specialist (Current Employee) Montreal, QC

    Pros-Good benefits package
    -Annual Incentive Plan - performance-based bonuses
    -Defined Benefit Pension plan PLUS Defined Contribution Pension plan (with RRSP 25-50% match for up to 6% of your before-tax income)
    -Employees are overall treated with respect and integrity
    -"Economic moat" - Credit Reporting Agency (TransUnion being the only competitor on Canadian market)
    -Moderately-sized IT department and company in general.
    -Salaries above average (due to great profit margins, being an economic "moat").

    Cons-No career path
    -No opportunity for training and promotions
    -The officially stated "meritocracy" does not manifest at all
    -The yearly performance reviews lack objectivity, performance and creativity/innovation are not recognized and awarded
    -Too hierarchical, lack of cooperation between various IT sub-departments
    -Business-driven IT environment, as opposed to a technology-driven one. In terms of technical solutions, mediocre approaches are chosen instead of better ones. Fear of adopting other technologies.
    -Too Mainframe-centric IT environment. The MF guys are considered the "kings" and the rest of the people (Unix and Windows people) count significantly less for the purpose of allocating new projects.
    -Inept senior management. Too many changes of direction, from year to year.
    -Recent offshore initiatives are destroying the IT departments. A lot of layoffs and the offshore devel teams (coming through TCS - Tata Consulting Services) are not delivering sub-standard quality.
    -A "watch your back" work atmosphere, sink or swim
    -Officialy, it's supposed to tolerate the English and French languages equally, but a bias exists towards French (and the quebeckers tend to form their own "nest" and "circle" and the English spealing peers from the same team feel excluded, marginalized.
    -A sort of protectionism is manifesting between the various IT OUs - especially between US and Canada. The Canadian teams come up with very good solutions and infrastructure projects, but they are ignored and only US dictates.
    -Too much interaction and reliance on IBM as technology partner, and not having its own data center
    -The use of Lotus Notes/Domino infrastructure instead of something more user/Microsoft friendly.

    Advice to Senior Management-Rick Smith seems to be a good CEO and very enthusiastic. What should be changed is the way how the Senior Leadership team is held accountable. Also the IT leaders are not the best ones.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    There a little over a year

    Senior Director (Former Employee) Windward, GA (US)

    ProsStable Company, commute not to bad...employees are good

    ConsNo traiing what so ever... low pay... and very demanding for the pay

    Advice to Senior ManagementTrain your folks and pay them so they don't leave

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Poor leadership decision making, and very poor with strategic thought leadership

    Sales (Former Employee)

    ProsGood benefits, and a very competitive salary

    ConsCommissions are paid 3 times a year, which is very disconcerting for sales professionals. No enterprise wide consistency with divisions working together. Product innovation is very weak, and Divisional leaders are very poor in managing success and empowering their employees.

    Advice to Senior ManagementMake some changes in your divisional leadership, and do more internal satisfaction surveys with your people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    SME company thinking to be a Corp

    Anonymous Employee (Current Employee)

    ProsThe Brand and their position in the market. Money is ok but not great. In the middle of a cultural changes that may work.

    ConsWay to much projects and inititatives turned to be imposible to manage. Lack of focus and extremely bad relationship between family and work.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good solid company that is financially sound, great training for future jobs, extremely political

    Anonymous Employee (Former Employee) Alpharetta, GA (US)

    ProsIf you work hard you can make decent money but pay is very slow. Not the best pay or even up to par within the industry but benefits make up for that. Smart people with lots of experience. Decent work life balance and a positive attitude on working remotely if that is important to you. Good funding for new products and positive change happening to be a more innovative company and not a Me Too in the product space. Great place to work if you want future hiring managers to choose you as they will seek Equifax employees out knowing how hard it is to be successful here so you will be a rock star when you leave Equifax and go somewhere else.

    ConsOperations, finance and legal led culture makes it challenging on sales and marketing. Sales people are bogged down by endless processes and not enough support. Most leadership spends their time in internal meetings and doesn't engage with customer facing employees to hear how things could improve for the end user experience. Very little personal growth available within the company no matter how successful you are. If you try to climb the ladder, be prepared for management to be vindictive and backstabbing trying hard to block any attempt from success outside their own group and HR will do nothing but back the good ole boy club in those attempts if they make themselves available at all.

    Advice to Senior ManagementYou hire very well initially and have great experienced people on your teams. Stop the attrition to the competition and elsewhere. Restructure HR to become a trusted place for employees to share their concerns and talk about future growth. The key word is trusted.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great when started and then cut opportunity to earn more money. Slashed commission plans & other incentives

    Anonymous Employee (Current Employee)

    ProsFlexible schedule. President is a very smart guy who knows what talking about, but don't think he is aware of how sales team paid.

    ConsRemoved large amount of commission opportunity in new pay plans. Meetings about Meetings

    Advice to Senior ManagementPay your sales people like standard sales people instead of stating new business will be added to your current book of business, doesn't give us any drive to sell when no extra money to really be earned. Stop having meetings about meetings.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Forget people - Drive the dollars

    Account Manager (Former Employee) Atlanta, GA (US)

    ProsLong time stable organization that is in the midst of a refocusing on new data driven solutions. Piles of data both regulated and unregulated for use in developing new services.

    ConsThe focus on the bottom line has lead to the "job elimination" of legacy employees (15+ years of service) resulting in a drain on IP that cannot be replaced with younger less expensive associates. The focus on quarter to quarter bottom line has resulted in the changing, after the fact, of the incentive program refusing to pay top performers the $$ they earned under the program. The reasoning being "the program structure was paying out too much for the individual's account portfolio size." Bottom line - people worked their tails off to achieve exceptional results, regardless of their "portfolio size", to improve the EFX bottom line, only to be told that what they thought they earned was determined after the fact to be more than the architects of the plan felt was appropriate.

    Advice to Senior ManagementIf you create an incentive program, stick to it. Don't change the deal after you see that it will cost you more than you budgeted - after all the only person benefitting from the increased revenue with lower payouts are the senior executives whose performance incentives are tied to overall revenue growth.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    Be ready to feel used and always afraid of losing your job

    (Former Employee) Alpharetta, GA (US)

    ProsThe remodel has made the work space much more pleasant, bright and useful. If you happen upon one of the few "good" bosses, you can learn a lot, and have opportunities to prove your abilities and advance.

    ConsIf you get stuck with a bad boss, you will spend every single day wondering when you'll be let go. You will never be listened to, you will be accused and used as a scapegoat to the boss' superiors. You will never have an opportunity to advance, no matter how hard you work, and worst of all, you won't be able to move to a different department because your boss' approval is necessary.

    This company no longer does direct hiring with rare exception. They use contractors like slaves (working just like an employee, but to a higher standard of performance, no benefits, no job security and considerably lower pay). Contractors are left out of important meetings, they are not recognized for individual or team achievements, they are left off of company-wide invitations to things as trivial as parking-lot cookouts and department contests and games On the rare occasion that lunch is catered for the *entire building,* contractors are not invited (and expressly told not to eat!!) even though these contractors may have worked with the company for a year or more, If there are leftovers, managers may tell the contractors to go forage for the scraps. This is not an exaggeration. This actually happened to me and several of my teammates in our department. (And let me further explain: we work beside and with employees, on the same work, all the time. We are indistinguishable from employees, except for the fact that we are paid from an agency.)

    Equifax subscribes to the LEAN business concept, which means that they are constantly piling more work on fewer and fewer employees and contractors, then laying off or firing the unnecessary workers, then occasionally calling them back after a few months of drowning in work overflow.

    In the last round of layoffs and firings in my old department, the least tenured employee laid off had been with Equifax for eight years. The rest had been with the company for at least 20 years and had moved to GA from NY when their jobs relocated years ago.

    The work environment is super high stress because you're being monitored ALL of the time. Not only is your work and computer use understandably scrutinized, but the walls have ears; meaning that if you want to have a conversation that is not monitored and/or recorded, you have to go to a certain corner of the employee cafe. You'll know it when your boss takes you there to talk about something that might help you, but which she can't be caught saying.

    This company has zero loyalty. They foster the very worst kind of corporate atmosphere. Truly, they are a machine where employees (even departmental directors) are unhappy and insecure in their jobs.

    Advice to Senior ManagementI don't think it's even worth my time to offer advice to management, partly because they are often under the same pressures as the employees, but also because, even if they care, they are essentially powerless to make changes. All directives trickle down from the upper, upper management and when a director has any latitude, it is tempered by LEAN demands, which stifle all creativity, process improvements (beyond firing/laying off), innovations, and significant changes.

    No, I would not recommend this company to a friend

Worked for Equifax? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.