Echo Global Logistics

www.echo.com

Echo Global Logistics Reviews

Updated 24 February, 2015
Updated 24 February, 2015
25 Reviews
1.0
25 Reviews
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Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
25 Ratings

Review Highlights

Pros
  • Echo Dallas has a great work environment for someone who wants to work hard and play hard (in 20 reviews)

  • kickball team on thursdays, softball team on tuesdays, beer fridays and happy hours regularly (in 17 reviews)


Cons
  • Sweeping changes in benefits and commission structure were made without warning (in 13 reviews)

  • I wasn't 100% prepared when I hit the floor after training (in 4 reviews)

More Highlights

25 Employee Reviews Back to all Reviews

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  1.  

    A unique challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carrier Sales Representative in Chicago, IL (US)
    Former Employee - Carrier Sales Representative in Chicago, IL (US)

    I worked at Echo Global Logistics full-time (more than a year)

    Pros

    Casual dress code
    Young work environment
    Located right next to Cabrini Green
    Low salary teaches you good budgeting
    Unique culture

    Cons

    Let's start with the hours. I hope you enjoy early mornings because the mandatory start time is 630am. At around 640am the megaphones come out and those who are late are berated in front of their peers by management. There is no defined end time for this role either. I like to relate it to high school; your teacher will tell you when you can leave. Unique to most companies Fridays are actually the longest day of the week at Echo. Management takes privy to making the entire floor stay late on Fridays regardless if there is no work left to be done. It's a very interesting management philosophy to say the least.

    As for compensation... Don't expect much. With roughly a 300% increase in department size in the past year commission is harder to come by. Management does do a good job showcasing the select few individuals that have stuck with the company and make decent money. However, don't expect to make more than $35,000 your first year. Keep in mind management has just slashed compensation on the customer side by roughly 20-25% so that first year salary figure may decrease.

    At the end of the day you need to come into this job with low expectations. Carrier reps are regarded as glorified truck dispatchers and are at the bottom of the totem pole at Echo. If logistics is an industry that interests you I would recommend pursuing the client sales side. The hours are much more relaxed and the perks are much better (craft beers vs warm miller lite, team outings vs Friday night lock ins, etc.)

    Advice to ManagementAdvice

    Keep doing what you're doing. Investors are getting great end over end results and the hire rate has been high enough to offset the burn out rate. Just be careful with over hiring. Low salary helps hedge the risk but it's important to scale your growth.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Frazzled, mixed up and hectic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Echo Global Logistics full-time (less than a year)

    Pros

    Free beer on every Friday.

    Cons

    Transportation software is extremely difficult to navigate. Overly complex. Large bureacracy with minimal direction.

    Advice to ManagementAdvice

    Be careful with Beer Friday. Liability is an issue.

    Doesn't Recommend
    Positive Outlook

    Echo Global Logistics Response

    Feb 16, 2015Talent Sourcing Specialist

    Thanks for writing a review! Sorry to hear you find our technology difficult to navigate, the Learning & Development team would be happy to provide extra training if need be. They can be reached at ... More

  3. 4 people found this helpful  

    Different sides=different worlds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carrier Sales Representative
    Former Employee - Carrier Sales Representative

    I worked at Echo Global Logistics

    Pros

    You can occasionally win a prize.

    Cons

    You will work 10 hour days (minimum), taking lunch and time off is frowned upon no matter how much time you are given, low comission and comission is nearly impossible to hit. The only way you get comission is by being shady towards other coworkers and stealing their carriers or inheriting carriers from previous employees. Managers play favorites and it is painfully obvious. When one person quits they will give all their carriers to their friends. Horribly unprofessional. Coworkers do not respect each other so you spend as much time arguing with your peers as you do with your carriers. Hostile environment. Burnout employees very quickly and have no intention of bettering their turnover rate. I would steer clear of carrier sales. If you are going to work here I would want to be on the customer side or operations.

    Advice to ManagementAdvice

    Promote managers based off management skills, not just rate knowledge. Encourage management and employees to remain professional as it is a conflict of interest to have management out partying with their employees. Work life balance is truly something that can make employees happy and enjoy working for a company. I felt when working here I had NO personal life time. They are on the right track with their culture but unfortunately the carrier side of things is straight up about numbers. Treat employees like human beings, train management how to actually develop employees and help them better themselves instead of just screaming all day about loads and shouting out rates.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Echo Global Logistics Response

    Feb 16, 2015Talent Sourcing Specialist

    Thanks for the feedback. There’s no question that sales is a challenging job anywhere and requires a lot of hard work to get ramped up. We invest a lot in training and do everything we can to provide ... More

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  5. 1 person found this helpful  

    Play favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Sales Representative in Atlanta, GA (US)
    Former Employee - Client Sales Representative in Atlanta, GA (US)

    I worked at Echo Global Logistics full-time (more than a year)

    Pros

    You can make a lot of money if by a slim chance the management team is willing to help you close a big account.

    Cons

    They play favorites and if a rep is one of them, they get all of the positive support and attention. You're help accountable for every single shipment even if the carrier or customer is at fault. No questions asked, it's on you. They'll even deduct it from your pay if they want to. It should be illegal.

    Advice to ManagementAdvice

    Stop playing favorites and provide support for every rep on your team. It's not difficult to be successful when management is actually managing correctly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    I do not recommend after a 12 month experience in carrier sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carrier Sales Representative in Chicago, IL (US)
    Former Employee - Carrier Sales Representative in Chicago, IL (US)

    I worked at Echo Global Logistics full-time (more than a year)

    Pros

    Learning and practicing the skill of negotiation. Understanding the transportation industry and how the supply chain functions. Company bus for commute before and after work.

    Cons

    I do not want to repeat myself. A lot of the Cons can be understood in a different section below. See "Advice to Management"....

    Advice to ManagementAdvice

    Consistently practice being a professional and lead by example. Be transparent with your team. Meet with your team and individuals regularly, it will benefit everyone including you, management. Understand what is going on with your team as a whole and each contributing member, i.e.- morale, business successes and struggles/opportunities/improvements etc. (see previous sentence). Do not use disrespectful, elementary language to individuals regardless of situation or industry. Hone your skills and develop Rookies into All Stars. Stay positive. Take lunch away from your desk. Look from the outside in; be the manager you want to see leading. Keep an open mind and be willing to change if necessary. The hours of work expected out of each person ....including mandatory Saturdays.....does not seem healthy, my advice is to rethink this expectation.

    Doesn't Recommend
    No opinion of CEO

    Echo Global Logistics Response

    Dec 15, 2014Talent Sourcing Specialist

    Thank you for the feedback and taking the time to write a review. Happy to hear you gained new skills and knowledge during your time with us. Your advice is appreciated; we developed and launched a ... More

  7. 6 people found this helpful  

    Echo Scottsdale: Poor leadership, low morale, & zero advancement opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager in Scottsdale, AZ (US)
    Former Employee - National Account Manager in Scottsdale, AZ (US)

    I worked at Echo Global Logistics full-time (more than a year)

    Pros

    There are opportunities for travel at times which can be fun. The 401K is appreciated, although the match is pretty minimal. Can be a good first job to transition you into a 'real job' because of its decent location in Old Town, lack of a dress code, and younger average age.

    I'm sure (I hope) the corporate office is a much more professional environment that truly has their employee's best interests at heart as well as the shareholders and customers, however, that is unfortunately not the case in Scottsdale.

    Cons

    I want to start by saying, heed this warning if considering employment. Management will try and get you to dismiss it as a 'disgruntled ex-employee' but, again, not the case.

    I have seen more quality employees leave this office specifically due to the middle/senior management and lack of true leadership than in my time with any other company. Management makes promises that turn out to be blatant lies and barely even attempt to hide it. This includes but is not limited to the following; running sales spiffs that never pay out, promising reps to 'just keep doing what you're doing and we will take care of you', phantom team bonuses at manager's discretion that are kept as dangling carrots and dispersed (or not dispersed) without explanation.

    They fully expect 10 hour days from all of their reps. Employees will literally sit there staring at each other hoping one of the others will leave first to earn the wrath of the managers well past their actual shift is done, honestly, I am not even sure if that is legal.

    There are a few lucky sales reps (about 2-3 to be exact) that found their success years ago and the entire rest of the office revolves around making those few reps large amounts of money while no one else sees a dime of it. If you were not one of those first few reps - you will likely not find success financially at this branch.

    As far as upward mobility, good luck. You are essentially isolated across the country from the corporate office with a small office of support staff. The best you can even hope to become is a low-level supervisor role with no authority to make impactful decisions. Only other option is to move across the country to Chicago to find alternatives at the corporate office, however, they do not offer any moving stipend to help.

    Advice to ManagementAdvice

    Adding a 'Senior' in front of your existing title while maintaining the same daily functions is NOT a promotion.

    A $30K base salary is not competitive within the industry, restructure your commission plan because currently it is nearly impossible for a rep to even earn a dime of commission within their first year of employment without hitting the lottery.

    Stop telling your employees that 'the grass is never greener on the other side.' Focus on fixing your broken management style and extremely low employee morale rather than trying to trash the reputation of employees that leave and the companies that they move on to - People see right through it and it only sheds more light on your lack of solutions.​

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Favoritism and Very Bad Management Style, Don't Care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echo Global Logistics

    Pros

    Located Downtown. But no close to a lot of things. A little too west.

    Cons

    Bad Management Style, A lot of Amateur Managers. Company don't really care about it's employees only when you belong to the club, then you are ok. This place sucks.

    Advice to ManagementAdvice

    Get new Managers, most of the are fully incompetent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 9 people found this helpful  

    Inside Sales (Carrier Sales Rep)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carrier Sales Representative in Chicago, IL (US)
    Former Employee - Carrier Sales Representative in Chicago, IL (US)

    I worked at Echo Global Logistics full-time (more than a year)

    Pros

    Great for right out of College, or if you are absolutely desperate. Base is $35k across the board, which comes out to minimum wage after the hours they force you to work. There are a few bright stars among the regional leaders. Young and funish for a minute, until you have to pay rent.

    Cons

    The company seems to value production, above all else. You will be forced to work 12+ hrs every day, plus a Saturday shift, which you won't be compensated for. They'll tell you that it's an "opportunity" to sell more. But we all know it's just to squeeze you. Soon that $35k is minimum wage and it takes most 8-12 months to "break through" to actual commission earnings. You will see a few examples of people that have broken through on the teams, but they typically make $50k for 12+hr days.

    If you'd like to advance, there's a long line, expect 3+ years before you get promoted. If you ask to transfer to another department, HR will remind you that is the job you signed up for etc. Lots of bullying and shoddy people in the company that make trust an issue at all levels.

    It's tough when people steal your sales, but when it happens multiple times weekly and the managers defend the people doing the stealing, it's a concern. If you confront the person, they cry foul to the manager which will only earn you a bad mark. Whiny, complainy, young, and entitled. It's scary.

    Advice to ManagementAdvice

    People in charge of training have no leadership qualities, but are really great at being boss'. Hopefully things change, the long hours and conditions are pretty terrible and the constant mistrust among the peons that make the money happen towards "leadership" is unsettling. There was a kind of mass exodus when I left. Lots of grumblings of poor management being the issue. Worth looking into to avoid lawsuits and bad reviews such as this one. Good Luck.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Growing and Grew out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Echo Global Logistics full-time

    Pros

    Non Public Company - and was fun place to work. Company used to provide small bonus. It used to be a really good environment.

    Cons

    Went Public. No longer a good balance. No good work life balance.

    Advice to ManagementAdvice

    Value peopls

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    I learned what I didn't want to do with my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)

    I worked at Echo Global Logistics full-time (more than 3 years)

    Pros

    The best reason to work here is you are able to quickly bond with co-workers over how miserable you both are.
    Great for learning the art of the cold call

    Cons

    besides the general lack of care they seem to have for their employees, it was just a depressing place to work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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