DISH

  www.dish.com
  www.dish.com

DISH Reviews

Updated 7 November, 2014
Updated 7 November, 2014
1,850 Reviews
2.8
1,850 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,192 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 81 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • Management uses strong arm tactics while telling you about work/life balance (in 46 reviews)

  • Upper management don't keep to their word, will Lie thru their teeth in your face (in 110 reviews)

More Highlights

280 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Going on 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Technical Support Representative in Bluefield, WV (US)
    Current Employee - Advanced Technical Support Representative in Bluefield, WV (US)

    I have been working at DISH full-time (more than an year)

    Pros

    The best thing about working at Dish is the opportunity to meet and speak with many different people. I enjoy speaking with customers and helping them. I am a people person and I love getting to know different customers and learning about them. Same goes for my coworkers, I have fun with my fellow employees and there are so many people to meet! The specific center I am employed at has a fun, laid back, and family like environment. Training is good, there are weekly trainings you take on your computer to keep you updated on any changes or important information. You get 80 hours off paid time off to start, which, for me is just fine to start, its better than what I've had at previous companies. Pay is the best I personally have ever had. Plenty of opportunities to get pay for performance, which for customer service agents is amazing!! I'm jealous that I don't get the same opportunity.

    Cons

    First off, You have to be a patient person! This job will stress you out beyond belief if you can't be patient or if you take things (customer interactions) personally. Pay for performance for advanced technical reps is ridiculous. Highest payout advanced tech reps can get is 15% of a paycheck, which by the way you can only get with ridiculously amazing and hard to get to stats, versus customer service's 50%. I've heard the excuse "We are trying to get CSR to perform better and advance tech already performs at a high level. We can't afford to pay every advance tech 50%." We work our butts off to stay above average and we get no reward. So yes, let's pay the employees that aren't giving an above average performance more money!!! That makes great sense... Anyways, I am finished with that rant. Moving on, the only other con about this job is the sick days and trying to get paid time off. Putting in for a paid day off can only be done if the day is available. Which means based on how many other people have already asked for that day off. They only let you put it in 90 days in advanced which means if someone has already asked for it you won't get it. And if you realized 2 weeks beforehand then someone has definitely already gotten the day. I end up with plenty of hours at the end of the year because I can never get it approved. Sicks days have changed to 5 years.... 5 years before I can get any sick days and this was changed like 2 months from my two year mark so I am especially not happy with this.

    Advice to ManagementAdvice

    The technical aspect of new hire training needs to be improved. I feel like the technical part of training is just thrown at the new employees to which most of them have no idea about any of it. Hardly any customer service reps can successfully resolve a simple technical call and that's because they DONT UNDERSTAND IT. You just tell them to follow portal and have them read things but that doesn't help, if you don't understand how these things work then you aren't going to efficiently resolve the issue and end up transferring a simple issue to advanced tech, who in turn will fix the problem in 1\3 of the time and result in the customer thinking the original agent was incompetent. I don't like getting these transfers because I know if they were properly trained the customer wouldn't be thinking that. Either train csr's well enough for them to understand it or cut out the middle man. It saves a lot of time (which is money) and prevents customer frustration.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO (US)
    Former Employee - Anonymous Employee in Englewood, CO (US)

    I worked at DISH full-time (more than 5 years)

    Pros

    The best thing about working here was the coworkers and the satellite programming benefit (all the normal channels and premiums like HBO, Cinemax and Showtime) for free.

    Cons

    Management doesn't always follow through on the promises they make. They adopted a high deductible healthcare benefit before it was the standard. You can still run into Friends of Charlie that get special considerations. Posted for two different positions that just disappeared.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Atlanta, GA (US)
    Former Employee - Anonymous in Atlanta, GA (US)

    I worked at DISH full-time (more than an year)

    Pros

    Great pay. We were paid weekly by direct deposit and never had an issue with this process

    Cons

    Long work week...the hours were overwhelming for my schedule at the time

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Great place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Englewood, CO (US)
    Former Employee - Business Analyst in Englewood, CO (US)

    I worked at DISH full-time (more than an year)

    Pros

    Immense possibilities to gain experience and be able to work on lots of different projects.

    Cons

    Benefits were atrocious when I was there. Also, the badge report was something everyone despised because it made everyone feel like they were being treated like a child.

    Advice to ManagementAdvice

    I think bringing in Joe Clayton was a good move. Heard the badge report is gone and moral is up.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 11 people found this helpful  

    “Education doesn’t always make you smarter…..case in point.”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manufacturing Supervisor in El Paso, TX (US)
    Current Employee - Manufacturing Supervisor in El Paso, TX (US)

    I have been working at DISH full-time (more than 3 years)

    Pros

    You have an opportunity to work with honest, humble, hard working people who show you on a day to day basis that you can be successful regardless of the level of education you have. Their unpretentious work ethic and efforts would make an excellent case study for someone’s Doctorate (Not Doctrine….big difference here). The thesis would be tentatively titled, “America was built by the working class…not the self proclaimed Elite.”

    Cons

    It’s sad that we have people (a couple really) coming into the company that consider themselves immediately superior to everyone else due to their self proclaimed common sense, logic, reasoning, analytical skills and most importantly their vaunted education. What makes it sadder is the fact that they position themselves above others that have been in the company in some cases for 8+ years. And the logic for their forgone conclusion is based on three talking points:
    1.) These tenured employees obviously lack of education.
    2.) These tenured employees obviously lack the qualifications for their jobs because they don’t have a Doctorate (not Doctrine as indicated earlier, but of course you know that, since you are educated more than everyone else. If by any chance you don’t know the difference, I suggest using a layman’s dictionary which us common folk use.)
    3.) And lastly their erroneous supposition that those tenured employees have only progressed within the company due to the fact that they know someone in management or HR or because they benefit from extra privileges. God forbid these tenured employees have grown and advanced within the company because of their hard work, efforts, continued support and pride in what they do….can you imagine the horror if this were true…..gasps?
    In most work places, you have tenured employees in areas of leadership, such as leads, supervisors and managers. And that is because they know the processes, they know the people, they know the product and because they’ve shown they have the right capacity and desire to lead where indicated. And yes, that means that at times, you will have those leaders evaluating the work of new employees both hourly and salaried. Logic normally dictates that a tenured employee will review and provide feedback to newer employees….is that concept too foreign to you But apparently, a recently hired individual feels he is being demeaned because they are being reviewed by someone who doesn’t have any common sense, logic , reasoning and analytical skills. And apparently they lack those skills because they don’t have that darned Doctorate (not Doctrine…just want to make sure we are clear on that concept.) I can only imagine the angst you must feel to receive feedback from someone that is beneath your station….oh the horror!!! But in all honestly, I don’t remember where in the book of life it states you can only gain those skills by having a degree or doctorate….because in all honesty most of those associates you so condescendingly look down on have more commons sense, logic, analytical skills and most importantly humility in their pinky finger than what you possess in your entire person.
    This in no way is directed to all those other people that have had the opportunity to advance their education. In fact, Dish commends and encourage all those that can take advantage of furthering their education and the company provides an excellent tuition reimbursement program that assists those that endeavor to follow that path. And fortunately, we have many highly educated associates that have joined the company and assisted us in our overall growth and success. But the glaring difference with them is that they never thought of themselves superior to others. They never came in expecting to be treated as royalty; they came in with the right mind set, humility and work ethic and they have aided in our success here in El Paso.
    Unfortunately, these other individuals find fault in uneducated associates because they don’t make any efforts to further their education. It’s amazing how a supposedly educated individual can’t comprehend that not everyone has the circumstances that allow them to pursue that endeavor. And it’s not because they are lazy, or have “simple minds” or because they feel that Dish “owes” them for their 8+ year commitment as implied by them. You should be thankful that you didn’t have any obstacles in pursuing your education without any major issues or interruptions; you’re either very lucky or just plain spoiled. You shouldn’t mock others because their circumstances don’t allow them to mimic you. Nor should you mock others who have taken longer to complete their “2 year degree” within a two year time frame. How conceited and petty you must be to not realize that most of those people have families, children, and extended families to care for along with other responsibilities that have played a part in completing their degrees. The importance here is they are in the process of completing their degree or that they complete that degree regardless of the time it took them, something that your “educated mind” clearly cannot comprehend. The people are not “blockers of real talent” as you put it. They are real people who have worked from the ground up and have persevered and not given up in attending to their work, their school and their other responsibilities. The only “blockage” here seems to be the apparent lack of oxygen and common sense going to your head and the excess amount of “inflated ego” that does seems to be flowing to your head.
    Charlie Ergen is a highly successful entrepreneur and business man who is intelligent, savvy but most importantly, humble and grounded by the roots of who he is. He founded this amazing company with his wife and Jim De Franco by selling dishes “door to door”. He poured his soul, sweat, blood and time into this company and made it what it is by recognizing and appreciating all those workers who toiled with him in the trenches. He has always led by example and never has he elevated himself over others because of his education or accomplishments. He credits his company’s success on those blue collared workers, who despite of a lack of an education or Doctorate, have grown, succeeded and moved up because of their humble and honest efforts. And the company will continue to grow because of the efforts of those who lead by example and efforts and not because of those who feel they are entitled to lead because of their elevated education or degree. This company will continue to grow because we have honest, humble workers, who lead by example and are not guided by narcissism, a diluted sense of entitlement and a strong inferiority complex as exhibited by others such as you.
    If you want to continue to elevate yourself over others because your Napoleonic complex go ahead but keep your condescending views to yourself. Endeavor to lead by example and not by entitlement. Put in the hours to show that you are capable of building up a sweat; don’t make a capital case because you have to work 45 hours….really 45 hours and you have a meltdown? I guess you don’t want to work 45 hours because it may cause undue stress or over exertion and we wouldn’t want that since it might degrade your common sense, logic and analytical skills. If you truly value you education, then use it wisely and with a humble heart, don’t use it to elevate yourself over others, degrading those who don’t have your level of education. Manifest the positive side of it, not the side that will ostracize you amongst those you supposedly want to lead.
     If you do not change your ways, you will continue to put yourself on an ivory pedestal, thinking you are above all else. The sad truth is that eventually you are going to realize that the pedestal you have elevated yourself on so loftily is really not so high; in fact you will realize that it is as high as the thickness of the paper that your vaunted degree and doctorate are printed on. In the meantime, us other non “Edumacated” and “Edumacated” associates will continue endeavor to lead in making the El Paso facility successful and to continue in assisting all efforts to improve on all fronts in which improvements can be made. We are here for the people, not for our own self entitlement or recognition. Rest assured that whatever we may lack in your eyes, we more than make up for it in heart, body and mind. And that trumps any glossy paper you have hanging on your wall.
    On a side note: In the future, you may want to put more thought on your movie subject references. In the movie “Gremlins”, Gizmo was identified as a “Mogwai” which is the translation of a Cantonese word that means “monster”, “evil spirit”, “devil” or “demon.” With that said, I’d rather be a “Gremlin”, why? I would rather be an imaginary creature who creates mischief because bad habits, practices or behaviors can be eliminated as one learns, grows and matures. So in other words, we can change and have changed for the better. In your case, I really don’t see much hope with you, Gizmo……. 

    Advice to ManagementAdvice

    There are truly genuine hard working people here at Dish; both tenured employees and newer ones that come in with the right mentality. Both groups endeavor to use all of their acquired skills and education for the continued growth of this company. No matter the criticism that a few disgruntled employees put forth, rest assured that the rest of the 99% of us will continue to work earnestly in our jobs, motivated by the continuing changes the company has put forth for the overall improvement of the company. We are here for the long haul and will continue to do so as long as the company continues to make improvements where possible and as long as they continue to show a genuine interest in our overall well being and future.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    good company, great people to work with

    Cons

    I have nothing bad to say

    Recommends
    Approves of CEO
  8.  

    DISH Network Employee; 10+ years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Sales Manager in Englewood, CO (US)
    Current Employee - National Sales Manager in Englewood, CO (US)

    I have been working at DISH full-time (more than 10 years)

    Pros

    Flexible schedules; ESPP; nice campus; lots of opportunity for improvements

    Cons

    Mediocre benefits; poor travel policy

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    A company that I do not mind waking up on Monday mornings for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ (US)
    Current Employee - Anonymous Employee in Phoenix, AZ (US)

    I have been working at DISH full-time (more than 5 years)

    Pros

    There are many opportunities to move up in the company. Dish is a company that values and rewards its employees by trying to fill any open positions internally first. Many positions are in Dish's corporate headquarters and as such they offer relocation reimbursement.

     They also go to great lengths to gather the feedback of their employees on how to improve the culture. When they were named the worst company to work for two years in a row they really committed to turn around the employee sentiment. I have been with the company for over six years. I have lasted through the years when they didn't value their employees and I am really happy to see what they have done so far. Every year they conduct an anonymous survey from every employee. They take a few of the biggest items every year, focus their efforts on fixing them and take steps to make sure that those issues do not come back again.

    Cons

    Their health insurance has a very high deductible. It is difficult to pull some teams off the phones because of call volume. They do not have as many paid holiday's and vacation days as other companies.

    Advice to ManagementAdvice

    Keep listening to your employees on what to improve.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great opportunity for hard workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Englewood, CO (US)
    Former Employee - Anonymous Employee in Englewood, CO (US)

    I worked at DISH full-time (more than an year)

    Pros

    I worked at DISH Corporate for nearly 3 years, and held 4 positions. The career opportunities offered at DISH are nearly unrivaled. I was fortunate enough to have managers who listened, helped me grow, and ultimately I earned not only promotions within my team, but was awarded the opportunity to step into a role in a different field of work when I spoke up and expressed interest. DISH expects a lot from their employees, but hard work and results are rewarded. While starting salaries may not be the highest in the industry, DISH rewards hard-working employees with performance-based increases; additionally, non-salary financial benefits are pretty great for today's marketplace - 401k with match, profit sharing, ESPP, HSA, etc.

    Cons

    Some policies and aspects of corporate culture are becoming antiquated, though not outside the realm of reasonable expectations (i.e., "core hours", where more and more companies are providing increased flexibility to their workforce).

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Not the worst company by any means.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Salt Lake City, UT (US)
    Current Employee - Operations Manager in Salt Lake City, UT (US)

    I have been working at DISH full-time (more than an year)

    Pros

    Love all of the people I work with. Very friendly, very inviting. Immediate supervisor cares about my opinions, and is always willing to sit down and discuss.

    Cons

    Depending on the project there seems to be a lot of red-tape to get things done.

    Advice to ManagementAdvice

    Try to get into the field once a quarter in an "Undercover Boss" fashion to see how things really work.

    Recommends
    Positive Outlook
    Approves of CEO

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