Brinker

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Brinker Reviews

Updated Jul 05, 2014
All Employees Current Employees Only

3.3 81 reviews

74% Approve of the CEO

Brinker Chairman, President, and CEO Doug Brooks

Doug Brooks

(42 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible hours during down times(in 5 reviews)

  • Compensation, structure, ability to move up and be promoted from within(in 3 reviews)


Cons
  • long hours management can treat you like a child(in 6 reviews)

30 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A bittersweet experience

    Host (Former Employee) Gonzales, LA (US)

    ProsI love working with the people. Really, my co-workers were awesome. Chili's is a very laid back place as long as you do your job. I had a great time with other FOH staff and guests.

    ConsLong hours. Management did not keep their promises to me. No chance for advancement within the company. After three years with them as a host not one raise. Not one. I asked multiple times to be trained in multiple roles and all I got were empty promises.

    Advice to Senior ManagementKeep your promises. Help balance work-life better. Managers blocked out EVERY holiday, festival, etc so no one could have time off to enjoy special events with families. I worked 3 Easters in a row.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    manager

    Managrr (Former Employee) Clark, NJ (US)

    Prosgood base pay, fun work environment

    Conslong hours, high turnover, could use more support

    Advice to Senior Managementmore money to managers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great learning experience

    Server (Former Employee) Danbury, CT (US)

    ProsTeaches great fundamentals on how to be a good server and operate in a fast paced environment

    ConsNot a really great chance to make great money as a server, management will always take away tables on the best shifts

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Like a donkey chasing a carrot on a stick

    Prep Cook (Former Employee) Sandy, UT (US)

    Pros- The people you work with become family. Sure, there may be people that you don't especially get along with or even like working with, but you still like and respect them as a person.
    - The lower and mid-management staff are very personable and reasonable. They'll work with you to resolve issues whether it be your schedule, rate of pay, or the relationship with another employee.
    - The overall standard for food quality and cleanliness is high.
    - Extra-curricular activities like the annual softball tournament, dodgeball, and volleyball outings help in building trust, respect, and teamwork among the employees, but can also create rifts between people and help nurture social cliques within a particular store.

    Cons- Work-Life balance is nonexistent. When I transferred to Utah, I was a full-time student used to working 36 hours going to 55 hours for several weeks in a row. Several times I voiced my concern about the negative impact work was having on my studies and, despite how many times I was told there would be a remedy, there never was.
    - Constantly under-staffed. We never had enough people in the kitchen so overtime was a common thing. I expected to work 45+ hours each week simply because we didn't have the manpower.
    - Willful ignorance. There were several instances where I got to meet mid and high-level managers in the Utah market and voice my concerns, the biggest being the language barrier between English and Spanish. Rather than taking action to bridge the gap like offering ESL or SSL classes, their proposed solutions were along the lines of "make sure there is a bilingual team member on staff," or "use the translator app on your phone."
    - All talk and no walk. There's a difference between forgetting to address an issue and hoping a solution presents itself. There were several occasions where I would address issues to management about waste or quality that would seem to never go any further than that. When a team member consistently and constantly goes against health code and company policy without changing their habits, one can only assume that they are never punished for it. Also, If you form a committee with representatives from each department maybe there should be at least one meeting. Lastly, why go through all the trouble to create training modules and training people to train new hires based on these modules when we just throw them to the wolves without ever referring to the modules?
    - Little room to move up. In almost every instance where I got to meet and talk with mid or high-level managers, my studies were brought up as well as my desire to move up into the corporate structure. Every one of those discussions ended on a positive note but, despite applying to several positions and having a formal interview over the phone I never heard anything back from the talent acquisition department. The CEO told me to my face that the company needed more people like me but they let me slip through their fingers.

    Advice to Senior Management- Listen to your employees more. If they say that a particular job is becoming overwhelming, find a way to help them cope with it better instead of just comparing them to another store - belittling a person rarely motivates them to do a better job. If a person is in a bad mood and visibly displaying it, ask them about it rather than yelling at them about it. Putting them on the immediate defensive usually ends with disciplinary action.
    - Ask your employees to do things, don't tell them to. The phrase "I need..." is one of the most common ones I've ever heard in the food industry and, for an industry based around the guest, is an exceptionally greedy phrase. Eliminate this phrase from your vocabulary and your employees will respect you more.
    - Assign managers to departments in which they have knowledge. I know this is tough because 90% of managers that moved up in the company came from the FOH but it's extremely tough to respect a kitchen manager that doesn't even know at which temperature (in F or C) water boils. The 3 days per station that managers in training receive is not enough for them to gain an understanding for that station or how to properly operate or organize it.
    - Involve the HOH more in team-building exercises and games. The FOH get games every day and night to help boost their sales and their confidence, but there are rarely any of those types of opportunities offered to the HOH. The closest I've ever seen was "Safety Bingo" and the HOH wasn't even told about it until a week or so into the game.
    - Enforce the channels of communication. If the QA is supposed to serve as a liaison between the FOH and the HOH, then it should be enforced that all communication goes through that channel. Servers and To-Go personnel coming around to the back of the line to ask for a side or to explain a ticket is distracting and unsafe. Servers taking food out of the window and not informing the QA usually leads to it going to the wrong table and screws up somebody else's order.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    General Manager

    Managing Partner/General Manager (Current Employee) Fort Worth, TX (US)

    ProsMoney was great after many years with the company. great leadership training

    ConsExpectations of performance outcomes were unattainable. It was always stated it was as simple as serving burgers and beer but that was 30 years ago. The dynamics of the company became very complex with entirely too many plates spinning at one time

    Advice to Senior Managementvery stressful physically and mentally. Very difficult to balance quality of life

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

     

    Great Coworkers, but rude customers.

    Server/Wait Staff (Current Employee) Grand Rapids, MI (US)

    Pros-Coworkers make the job fun
    -Almost like a family with the other workers
    -50% off on days you work and 25% off the days you don't
    -Decent money being made if you work for it
    -Flexible hours, and others are always eager to pick up shifts you don't want or can't have
    -New Management already better than previous GM

    Cons-Customers are often rude
    -treated like a servant and not a server
    -felt like a punching bag for customers who had a bad day
    -Rarely acknowledged for what we did right, and always acknowledged for what we did wrong.
    -On some occasions, you may walk out of a lunch shift with $8 dollars for two hours of work.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It's no longer the company Norman Brinker envisioned.

    Manager (Former Employee)

    ProsThe Chili's and Maggiano's brands are strong and solid within the restaurant industry. Work hard and play hard are still part of the culture. Most everyone there is top-notch to work with. Community involvement is encouraged.

    ConsTeam building and relationships, although "encouraged" are not always that easy unless you are "accepted" into the clique that runs your restaurant, brand or department. Benefit programs are expensive compared to other companies.

    Advice to Senior ManagementThe "in" people are not always the best in the business. You've let a lot of star players go to the benefit of your competitors.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    People company first with a huge emphasis on living the company culture

    Anonymous Employee (Current Employee) Dallas, TX (US)

    ProsDiscounts at company-owned restaurants, great office location, work-life balance

    ConsLack of onboarding and formal training for new employees

    Advice to Senior ManagementWork on hiring practices and improve selectivity

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A very pleasing start with a less than stellar end.

    Manager (Former Employee) Louisville, KY (US)

    ProsNumerous locations with substantial opportunity. Pay was competitive and benefits were above average.

    ConsAs is the case with many jobs, the company is only as good as the individuals working within it and my experiences were with individual of below average morals and character.

    Advice to Senior ManagementRemember that people are the life-blood of any business.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Long term stress for short term gains

    Bartender (Former Employee) Denham Springs, LA (US)

    Prosgood money
    corporate stability
    opportunity for advancement
    employee benefits for full-time employees
    loyalty benefits

    Consfood service
    long hours
    constant management changes
    no part-time benefits
    large, detailed menu

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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