Bottomline Technologies

www.bottomline.com
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Bottomline Technologies Reviews

Updated 27 February, 2015
Updated 27 February, 2015
26 Reviews
1.0
26 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
26 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

26 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Poor senior management, lack of foresight with workload planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA (US)
    Current Employee - Anonymous Employee in Philadelphia, PA (US)

    I have been working at Bottomline Technologies full-time

    Pros

    Flexible with working at home, IT staff is very accommodating, bonuses

    Cons

    Staff are often ignored. Customers and sales teams are given free reign to make promises that can't be kept.

    Advice to ManagementAdvice

    Listen to your people, promote from within and plan for greater workloads rather than scramble to hire & train.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Bottomline is the bottom of the barrel!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Bottomline Technologies full-time

    Pros

    Breakfast once a month. Pizza once a month. Massage once a month. Some of the people are nice but I can't respect them for continuing to work for a soulless prehistoric company. Another pro is once you work for Bottomline Technologies, the only way is up.

    Cons

    A dull lifeless working environment in unclean and tired offices at the back/bum end of Reading with little to no car parking. Decisions take an ice age to happen and the vision for the company is money based rather than aimed at their clients or products. No job satisfaction.

    Advice to ManagementAdvice

    Change your ways, bring new life and a fresh approach to upper management, get rid of the dancing monkey that likes "good graphs".

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Dissatisifactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management in Reading, England (UK)
    Former Employee - Project Management in Reading, England (UK)

    I worked at Bottomline Technologies full-time (more than a year)

    Pros

    benifits may be, life insurance and pension

    Cons

    Management is very bad and racisim is high

    Advice to ManagementAdvice

    Be open-minded and give non english staff a bit more freedom and motivation and rewards.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Management issues a huge barrier to success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    This is a solid company that is in growth and acquisition mode, so it presents an opportunity for job security if you are in the right division with a supportive manager. Benefits were pretty standard, as far as PTO, insurance and 401k. There are opportunities for flexible hours and remote employment, which is beneficial for some.

    Cons

    From lack of mentoring, guidance and leadership to outright intimidation and very unprofessional internal communications, there were many red flags to indicate that this position working with the LegalExchange product was going to be a rough ride. There was an undercurrent of dissatisfaction and concern throughout the team which lead to an environment where co-workers were unwilling to take ownership of issues and willing to quickly throw others under the bus. Mysterious "lay-offs" and transfers left you wondering what the future held for you at Bottomline. Topped off by a lower than average salary, extremely long hours and ridiculous stress, it was an easy decision to leave. No one needs to be bullied in the work place.

    Advice to ManagementAdvice

    Seek feedback from your employees and identify those who are unable to lead through positive example and position their team for success. This company has a bright future and should not be hampered by bad management.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Portsmouth, NH (US)
    Current Employee - Manager in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Benefits are good. Vacation time is good

    Cons

    Managers have no guidance. No open door policy with HR. No performance reviews. No job descriptions. No leadership or regard for employee growth. Many employees are underutilized.

    Advice to ManagementAdvice

    Trust in your employees. Innovate the products. Hire leaders as managers. Recognize that your employees are your greatest asset.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Managements are not involved with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Portsmouth, NH (US)
    Former Employee - Senior Software Engineer in Portsmouth, NH (US)

    I worked at Bottomline Technologies full-time (less than a year)

    Pros

    The benefits are comparable to larger companies

    Cons

    Management need to have interaction with employees.

    Contractors have the core product knowledge therefore there is no spirit of cooperation or transfer of knowledge and management is not able to bring that to the table.

    Advice to ManagementAdvice

    Be more involve and make knowledge transfer the first priority.

    Doesn't Recommend
    Neutral Outlook

    Bottomline Technologies Response

    Dec 09, 2014President

    One hears of inaccurate information on the web. This review is a prime example.

    Our company “Bottom Line Technologies” does not and never has had a position titled “Senior Software Engineer” nor
    ... More

  8. 10 people found this helpful  

    Great example of how NOT to run a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Portsmouth, NH (US)
    Former Employee - Sales in Portsmouth, NH (US)

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Bottomline has a pretty good benefits plan for a company of its size.

    Cons

    CEO does an all employee call each quarter to discuss company financials - complete with cow bells, bad jokes, and laugh tracks. Something similar to a very bad vaudeville act. CEO likes to talk about how well the company is doing..... then cancels bonus payouts at will, even when the company achieves its financial targets.

    Advice to ManagementAdvice

    Create a real growth strategy that is strategic - and not one that focuses on buying poor performing companies in adjacent markets at a discount - just to prop up near term quarterly earnings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 13 people found this helpful  

    Why do they keep Rob Eberle?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    Some really nice people and nice work environment. They try to make it family friendly, but often this is in word not deed.

    Cons

    The CEO creates a hostile and demeaning atmosphere that is counterproductive to a healthy work environment. The pay is so-so and the benefits are average. The top management gets all the perks. The CEO drives a Porsche, naturally. There are no "free massages", so whoever wrote that is a bot.

    Advice to ManagementAdvice

    It is time for Rob Eberle to go. What kind of strategy is it to denigrate your employees? Will this keep people here or attract the best people in the future? There are a lot of good people at Bottomline, but Eberle is a total fail. He blames others for his own mistakes, and instead of offering employees any constructive criticism so they might learn from a mistake he will send a scathing email copied to dozens of employees (guaranteed to embarrass) or shout at the poor person in front of half the office. I got out of this place fast because I have too much self-respect to put up with his crap.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    Excruciating and all consuming!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    Cons

    Incompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to ManagementAdvice

    Give it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

  11. 13 people found this helpful  

    Bottomline Technologies where incompetence meets ignorance

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Portsmouth, NH (US)
    Current Employee - Applications Developer in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Great benefits ...good locations across the US and UK . Below the VP level lots of great people. A good place for someone to start their career if only to see what not to do.

    Cons

    Environment as mentioned in numerous reviews is toxic. Sr management is borderline incompetent and without question arrogant and ignorant. The amount of wasted opportunity is beyond imagination. If you NEVER want to feel accomplished or successful you will fit right in. As soon as I have an option I will move on like most of the other good people.

    Advice to ManagementAdvice

    To the CEO we all know your genuinely passionate about business and people but unfortunately your expressed ideals are not realized in your company.
    To the CEO beware of false prophets ... !
    To the CEO it's your job to know if your Sr. Management is effective ... If you held yourself to the standards you promote you would be a "C player" when evaluated on your direct reports effectiveness
    To the rest of Sr. Management and certainly to the newly anointed or promoted ... You really need to step away before you ruin the company ... The honeymoon is over the first part of solving the problem is knowing that you are the problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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