Avis Budget Group Reviews

Updated 26 August, 2014
Updated 26 August, 2014
499 Reviews

3.3
499 Reviews
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Avis Budget Group CEO Ron Nelson
Ron Nelson
148 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 16 reviews)

  • It's a Union location and there is great benefits because of the Union (in 13 reviews)


Cons
  • Upper management does NOT listen or care about the workforce (in 23 reviews)

  • long hours with no overtime, bad weather means flight delays (in 20 reviews)

More Highlights

127 Employee Reviews Back to all reviews

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  1.  

    Alright, Budget could have been much better. (Vancouver is a franchise branch)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at Avis Budget Group as an intern for less than a year

    Pros

    The people are, for the most part, very nice, friendly and eager to provide assistance, especially for new hires. Don't be afraid to ask questions.

    Cons

    CEO seemed overly concerned about profit. Salaries seemed a little low, quite a bit of overtime for some people and semi high turnover rate. Everyone is given fifteen minute breaks in addition to lunch, but people seem reluctant to take them.

    Advice to ManagementAdvice

    Find a less stressful job, with a less stressful CEO.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent Job, Nothing Long-Term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Calgary, AB
    Current Employee - Rental Sales Agent in Calgary, AB

    I have been working at Avis Budget Group full-time for less than a year

    Pros

    Management and co-workers are great in helping you to learn the job; whether it's the computer system, selling skills, customer service, etc.

    It's fun to be able to get to know and be able to drive a lot of new cars.

    The job is varied in responsibility and even if you're at the rental counter, you get to experience various work aspects of the organization. Thus, you do learn a lot about the entire organization and the business of car rentals, in general.

    Cons

    As a Rental Sales Agent at the counter, renting cars out to customers, you work with a lot of individuals that certainly do not contribute to your personal development. Half of the non-management staff are older people, dedicated to their jobs, but stagnated in their role with no career prospects (otherwise, they would have moved up or left). The other half are immature teenagers (or in their early 20s) who basically see the job as nothing more than a part-time job, flipping cars instead of burgers. At least the older types take responsibility in their role, but you can't expect the same of the young ones. Thus, don't expect most people to do more than the minimum.

    The pay is low, even with the additional commission. The commission isn't easy to get, either, unless you're into pestering people for the "upsell". The job of Rental Sales Agent is one step up from a used car salesman.

    Advice to ManagementAdvice

    If Avis wants to truly be known for good customer service, get rid of the commission structure for Rental Sales Agents. The commission only encourages people to focus all their effort on getting that "upsell" and no effort on any other important aspect of the job. Higher overall pay without a commission, and a focus on customer service, would do well for the company.

    The job of Rover (the personal responsible for checking-in cars when they are returned) is probably the hardest and most important job in the company. People are usually happy when they are getting their cars... but when they return their cars, if there was a problem, or there was damage, or they didn't get the car they wanted, or whatever... they become really crabby. It is at this point in their relationship with Avis that customer service is of the utmost importance. And how do you expect an employee that barely makes less than a waiter to want to give a good final impression to the customer?

    Moreover, why are the Rental Sales Agents more highly rewarded than the Rover, when it is the latter's customer service that will either make or break a particular customer's relationship with Avis?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Flexible, friendly and open

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Assistant  in  Vancouver, BC
    Current Employee - Office Assistant in Vancouver, BC

    I have been working at Avis Budget Group part-time for less than a year

    Pros

    Managers were open to share experiences and the business operations
    everybody was very friendly and open

    Cons

    competitive environment if working at the airport
    senior management are very driven for sales and therefore nag a lot

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  5.  

    Agency Operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agency Operator
    Former Employee - Agency Operator

    I worked at Avis Budget Group full-time for more than 5 years

    Pros

    You as the Operator are in control of the business and your schedule. It's up to you how long you want to keep your store open but there is fromework that is required to be followed. This is a hands on operator and you will need to be there 6-7 days a week.

    Cons

    You are dependant on product which is supplied by the head office. During periods of high demands, products become scarce as all other branches require products. This means you will have to turn away lots of business.

    Advice to ManagementAdvice

    Not to advertise "sky is the limit" when the operator is tide down to supply and demand of business and the control of the products is determined by the head office.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Nice place to learn about claims adjusting

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avis Budget Group

    Pros

    Bonuses are good
    4 day work week
    good environment

    Cons

    benefits are not up to market standard

    Advice to ManagementAdvice

    Need to be more competitive

  7. 1 person found this helpful  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Winnipeg, MB
    Current Employee - Rental Sales Agent in Winnipeg, MB

    I have been working at Avis Budget Group full-time for more than a year

    Pros

    its under union in Canada so they can't really fire you easy.

    Cons

    Commission structure is not as good as it should be.

    Advice to ManagementAdvice

    nothing

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent
    Former Employee - Rental Sales Agent

    I worked at Avis Budget Group full-time for less than a year

    Pros

    Free parking, some really great people, benefits are great

    Cons

    Lots of back and forth arguing between co-workers and management. Also, there were a lot of rumors and there was no room for growth in the company.

    Advice to ManagementAdvice

    I think that Avis budget is actually a really good company to work for. I think I was just hired at the wrong time and in the wrong place.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    One of the most difficult places to work but if you have strong will power you can make it last

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  DFW, TX (US)
    Current Employee - Customer Service Representative in DFW, TX (US)

    I have been working at Avis Budget Group full-time for more than 3 years

    Pros

    In your first year you get 2 weeks of paid vacations and one floating holiday.
    Everything goes by seniority so you have to bid for your schedule but once you are no longer manager assigned (typically 8 months) you can choose your hours. By that time you have learned almost every position whether it is at the exit gate, at preferred, check ins, the ready line, and even the front counter and you get two days off each week to relax and take it easy.
    The health benefits are great to have and when you know how the rental process works it makes your next car rental a breeze. You also have the opportunity to contribute to your 401k and you can purchase a stock plan if you want.
    They also have the Avis Budget Celebrate program where you accumulate reward points for your volunteer efforts and your customer service. You can buy gift cards or merchandise off the website and this is a great motivation to take care of your customers instead of ignoring them.
    If you like to talk to people you can advance into the rental sales associate position or to the customer lead position if you think you are a good problem solver.
    Trust your coworkers despite their flaws. They will be your largest resource for knowledge about how to work the various positions and how to keep your cool in stressful positions or on bad days.

    Cons

    You have to bid a year in advance for your vacation and there is a point system in place. If you are late by one minute you get 1 point. If you call in sick you get two points. If you decide not to show up it is 4 points. The people who have been here the longest come in early and work late.
    Due to the vacations and call outs, they sometimes forget to cover the person who is out and this causes problems with coverage. This can leave one person to work by themselves in a position that was built for two people or more. There are also people who take 45 minute lunches and suddenly disappear when you need them the most. They are doing a better job now that we have an email system but there have been times when I have worked by myself with a line of 100 or more cars.
    Their training computer looks like MS-DOS and while they have a GUI system it runs slow and no one who is in a hurry will use it. Most of us compare GUI to the rollout of Healthcare.gov. We have handheld machines that scan the car and match names but they are also aging handhelds with Windows Mobile CE 5.0 and 6.0 running on them.
    Once in a while the system goes down and we have to hand everything or we are out of cars because there is no one to clean them so this makes everyone frustrated and angry at us.
    Thankfully, we have a process when the system goes down but it can be unsettling to a person who just got a job with us and I have to explain it doesn't happen everyday.
    Rental Sales are based on a percentage so you can't rent to everybody and keep your percentage high which is why you will see salespeople in the break room not working. They are often required to work mandatory overtime.
    Mangers are at work literally all the time. They are there when we leave and most likely there when we arrive for work. So don't expect empathy from either of these work groups if you have to stay late because 5 people called in sick.
    Truthfully, I don't know why I still work for Avis Budget other than a lack of trying to work somewhere where people are passionate about their jobs.

    Advice to ManagementAdvice

    All of our training should be in troubleshooting real world problems, handling difficult conversations with customers, and ensuring our customers are happy. We need the ability to contact our customers to ask them how their rental is going and be able to direct them to an in house customer service person who can answer their questions and resolve the problem they are having with ABG. Your company is going to have to invest in technology heavily if you want to keep your employees in the future and attract new ones. I should be able to use an iPad to complete a customer's transaction instead of entering information into an old worn out system.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Swimming with sharks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Orlando, FL (US)
    Current Employee - Rental Sales Agent in Orlando, FL (US)

    I have been working at Avis Budget Group full-time for more than 10 years

    Pros

    -Great opportunity to make some money
    -Always changing atmosphere

    Cons

    -The lies (employees to customers) and the hours (airport 24hrs.)!!!!!!
    -The lack of leadership. They let top sellers get away w/anything! There are no ethics in this job!! NONE!!!!
    -Taking too many customers can seriously affect your monthly commission check. I've never heard of a company paying their employees more money to work less! Those that do their job and stay visibly at the counter take too many customers and it hinders their monthly commission check.

    Advice to ManagementAdvice

    WISH I KNEW..... They've created this culture!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Sales Manager

    Current Employee - Sales Manager  in  Fort Lauderdale, FL (US)
    Current Employee - Sales Manager in Fort Lauderdale, FL (US)

    I have been working at Avis Budget Group full-time for less than a year

    Pros

    Good benefits, salary, and advancement

    Cons

    Phone interviews hard to hear.

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