Avis Budget Group Reviews

Updated 15 April, 2015
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3.0
166 Reviews
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Avis Budget Group CEO Ron Nelson
Ron Nelson
43 Ratings

166 Employee Reviews

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  1. Customer Service and Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avis Budget Group

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    some good people to work with

    Cons

    becoming too "corporate", losing the entrepreneurial spirit

    Advice to Management

    work more on the front line friendliness

  2. Alright, Budget could have been much better. (Vancouver is a franchise branch)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Sales Associate in Vancouver, BC
    Current Intern - Sales Associate in Vancouver, BC

    I have been working at Avis Budget Group as an intern (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are, for the most part, very nice, friendly and eager to provide assistance, especially for new hires. Don't be afraid to ask questions.

    Cons

    CEO seemed overly concerned about profit. Salaries seemed a little low, quite a bit of overtime for some people and semi high turnover rate. Everyone is given fifteen minute breaks in addition to lunch, but people seem reluctant to take them.

    Advice to Management

    Find a less stressful job, with a less stressful CEO.

  3. Helpful (1)

    Decent Job, Nothing Long-Term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent in Calgary, AB
    Current Employee - Rental Sales Agent in Calgary, AB

    I have been working at Avis Budget Group full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Management and co-workers are great in helping you to learn the job; whether it's the computer system, selling skills, customer service, etc.

    It's fun to be able to get to know and be able to drive a lot of new cars.

    The job is varied in responsibility and even if you're at the rental counter, you get to experience various work aspects of the organization. Thus, you do learn a lot about the entire organization and the business of car rentals, in general.

    Cons

    As a Rental Sales Agent at the counter, renting cars out to customers, you work with a lot of individuals that certainly do not contribute to your personal development. Half of the non-management staff are older people, dedicated to their jobs, but stagnated in their role with no career prospects (otherwise, they would have moved up or left). The other half are immature teenagers (or in their early 20s) who basically see the job as nothing more than a part-time job, flipping cars instead of burgers. At least the older types take responsibility in their role, but you can't expect the same of the young ones. Thus, don't expect most people to do more than the minimum.

    The pay is low, even with the additional commission. The commission isn't easy to get, either, unless you're into pestering people for the "upsell". The job of Rental Sales Agent is one step up from a used car salesman.

    Advice to Management

    If Avis wants to truly be known for good customer service, get rid of the commission structure for Rental Sales Agents. The commission only encourages people to focus all their effort on getting that "upsell" and no effort on any other important aspect of the job. Higher overall pay without a commission, and a focus on customer service, would do well for the company.

    The job of Rover (the personal responsible for checking-in cars when they are returned) is probably the hardest and most important job in the company. People are usually happy when they are getting their cars... but when they return their cars, if there was a problem, or there was damage, or they didn't get the car they wanted, or whatever... they become really crabby. It is at this point in their relationship with Avis that customer service is of the utmost importance. And how do you expect an employee that barely makes less than a waiter to want to give a good final impression to the customer?

    Moreover, why are the Rental Sales Agents more highly rewarded than the Rover, when it is the latter's customer service that will either make or break a particular customer's relationship with Avis?

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  5. Flexible, friendly and open

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Assistant in Vancouver, BC
    Current Employee - Office Assistant in Vancouver, BC

    I have been working at Avis Budget Group part-time (less than a year)

    Pros

    Managers were open to share experiences and the business operations
    everybody was very friendly and open

    Cons

    competitive environment if working at the airport
    senior management are very driven for sales and therefore nag a lot

  6. Helpful (1)

    Agency Operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agency Operator
    Former Employee - Agency Operator

    I worked at Avis Budget Group full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You as the Operator are in control of the business and your schedule. It's up to you how long you want to keep your store open but there is fromework that is required to be followed. This is a hands on operator and you will need to be there 6-7 days a week.

    Cons

    You are dependant on product which is supplied by the head office. During periods of high demands, products become scarce as all other branches require products. This means you will have to turn away lots of business.

    Advice to Management

    Not to advertise "sky is the limit" when the operator is tide down to supply and demand of business and the control of the products is determined by the head office.

  7. Helpful (1)

    Nice place to learn about claims adjusting

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avis Budget Group

    Pros

    Bonuses are good
    4 day work week
    good environment

    Cons

    benefits are not up to market standard

    Advice to Management

    Need to be more competitive

  8. Helpful (1)

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent in Winnipeg, MB
    Current Employee - Rental Sales Agent in Winnipeg, MB

    I have been working at Avis Budget Group full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    its under union in Canada so they can't really fire you easy.

    Cons

    Commission structure is not as good as it should be.

    Advice to Management

    nothing

  9. Account Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA (US)
    Former Employee - Anonymous Employee in Bellevue, WA (US)

    I worked at Avis Budget Group full-time (more than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The Salary is decent with commission you can make over $60K.

    Cons

    Micro Management from upper Management

  10. rental sales assoc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avis Budget Group

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay for the work done

    Cons

    managers have a false sense of superiority when they are easily replacable

  11. It was stressful

    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Avis Budget Group

    Pros

    Get discounts on car rental
    Get paid commission

    Cons

    Dealing with multiple personalities.
    Working long hours

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