Avis Budget Group

  www.avisbudgetgroup.com
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Avis Budget Group Reviews

Updated 18 August, 2014
Updated 18 August, 2014
487 Reviews

3.2
487 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
144 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 16 reviews)

  • It's a Union location and there is great benefits because of the Union (in 13 reviews)


Cons
  • Upper management does NOT listen or care about the workforce (in 23 reviews)

  • long hours with no overtime, bad weather means flight delays (in 20 reviews)

More Highlights

122 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent Job, Nothing Long-Term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Calgary, AB
    Current Employee - Rental Sales Agent in Calgary, AB

    Pros

    Management and co-workers are great in helping you to learn the job; whether it's the computer system, selling skills, customer service, etc.

    It's fun to be able to get to know and be able to drive a lot of new cars.

    The job is varied in responsibility and even if you're at the rental counter, you get to experience various work aspects of the organization. Thus, you do learn a lot about the entire organization and the business of car rentals, in general.

    Cons

    As a Rental Sales Agent at the counter, renting cars out to customers, you work with a lot of individuals that certainly do not contribute to your personal development. Half of the non-management staff are older people, dedicated to their jobs, but stagnated in their role with no career prospects (otherwise, they would have moved up or left). The other half are immature teenagers (or in their early 20s) who basically see the job as nothing more than a part-time job, flipping cars instead of burgers. At least the older types take responsibility in their role, but you can't expect the same of the young ones. Thus, don't expect most people to do more than the minimum.

    The pay is low, even with the additional commission. The commission isn't easy to get, either, unless you're into pestering people for the "upsell". The job of Rental Sales Agent is one step up from a used car salesman.

    Advice to ManagementAdvice

    If Avis wants to truly be known for good customer service, get rid of the commission structure for Rental Sales Agents. The commission only encourages people to focus all their effort on getting that "upsell" and no effort on any other important aspect of the job. Higher overall pay without a commission, and a focus on customer service, would do well for the company.

    The job of Rover (the personal responsible for checking-in cars when they are returned) is probably the hardest and most important job in the company. People are usually happy when they are getting their cars... but when they return their cars, if there was a problem, or there was damage, or they didn't get the car they wanted, or whatever... they become really crabby. It is at this point in their relationship with Avis that customer service is of the utmost importance. And how do you expect an employee that barely makes less than a waiter to want to give a good final impression to the customer?

    Moreover, why are the Rental Sales Agents more highly rewarded than the Rover, when it is the latter's customer service that will either make or break a particular customer's relationship with Avis?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Flexible, friendly and open

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Assistant  in  Vancouver, BC
    Current Employee - Office Assistant in Vancouver, BC

    Pros

    Managers were open to share experiences and the business operations
    everybody was very friendly and open

    Cons

    competitive environment if working at the airport
    senior management are very driven for sales and therefore nag a lot

  3.  

    Agency Operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agency Operator
    Former Employee - Agency Operator

    Pros

    You as the Operator are in control of the business and your schedule. It's up to you how long you want to keep your store open but there is fromework that is required to be followed. This is a hands on operator and you will need to be there 6-7 days a week.

    Cons

    You are dependant on product which is supplied by the head office. During periods of high demands, products become scarce as all other branches require products. This means you will have to turn away lots of business.

    Advice to ManagementAdvice

    Not to advertise "sky is the limit" when the operator is tide down to supply and demand of business and the control of the products is determined by the head office.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Nice place to learn about claims adjusting

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Bonuses are good
    4 day work week
    good environment

    Cons

    benefits are not up to market standard

    Advice to ManagementAdvice

    Need to be more competitive

  6. 1 person found this helpful  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Winnipeg, MB
    Current Employee - Rental Sales Agent in Winnipeg, MB

    Pros

    its under union in Canada so they can't really fire you easy.

    Cons

    Commission structure is not as good as it should be.

    Advice to ManagementAdvice

    nothing

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Its been a great ride with many hair pin turns.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager  in  Sacramento, CA (US)
    Former Employee - District Manager in Sacramento, CA (US)

    Pros

    Company car and fuel was a great benefit. Full relocation benefit when promoted. Great shareholder results.

    Cons

    Low salary and wages, required to work many hours, high turnover rate among the employees, always covering shifts and recruiting, inconsistencies in management and leadership philosophies. Difficult to get quality time-off with family when in operations, always monitoring and responding to email..averaged 130 emails a day. limited support and tools to get the job done.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    over time I have noticed a progressive decline in the environment as far as local mangement . The job itself is low pres

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - M & D
    Current Employee - M & D

    Pros

    you know what you are going to get each week

    Cons

    Maintenance invisible to management until improper planning on they're behalf results in an all out emergency on ours

    Advice to ManagementAdvice

    At least behave as though you are remotely concerned and follow through

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Good company but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk  in  Los Angeles, CA (US)
    Current Employee - Clerk in Los Angeles, CA (US)

    Pros

    Chances of moving on up if you're in a office position. Good hours with better than usual pay ( if located in a airport location)

    Cons

    Very old school people. Old timers hold on to these jobs and make it really annoying to work with. The "big wiggs" think their all that when they show up. Pay could be a lot better. Stressful seasons kill you!

    Advice to ManagementAdvice

    Enough with the B/S...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Fort Myers, FL (US)
    Former Employee - Manager in Fort Myers, FL (US)

    Pros

    The pros to working at Avis: You receive a company car and gas for now. Good health insurance coverage.

    Cons

    Some of the cons are upper mobility. Old fashioned mentality, all who you know in the right place at right time. Work hard with no advancement. Upper management will applaud you but will not advance you. Lot's of promises with no action.

    Advice to ManagementAdvice

    Actions speak louder than words!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great group of People to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst  in  Parsippany, NJ (US)
    Former Employee - Financial Analyst in Parsippany, NJ (US)

    Pros

    Really great people to work with

    Cons

    Need more focus on building employee moral

    Recommends
    No opinion of CEO

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