Avis Budget Group

  www.avisbudgetgroup.com
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Avis Budget Group Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.9 376 reviews

61% Approve of the CEO

Avis Budget Group CEO Ron Nelson

Ron Nelson

(131 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • Good benefits including sick days and paid vacation(in 16 reviews)

  • It's a Union location and there is great benefits because of the Union(in 13 reviews)


Cons
  • Upper management does NOT listen or care about the workforce(in 23 reviews)

  • long hours with no overtime, bad weather means flight delays(in 19 reviews)

99 Employee Reviews Back to all reviews
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    • Culture & Values
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    • No Opinion of CEO

     

    Decent Job, Nothing Long-Term

    Rental Sales Agent (Current Employee) Calgary, AB

    ProsManagement and co-workers are great in helping you to learn the job; whether it's the computer system, selling skills, customer service, etc.

    It's fun to be able to get to know and be able to drive a lot of new cars.

    The job is varied in responsibility and even if you're at the rental counter, you get to experience various work aspects of the organization. Thus, you do learn a lot about the entire organization and the business of car rentals, in general.

    ConsAs a Rental Sales Agent at the counter, renting cars out to customers, you work with a lot of individuals that certainly do not contribute to your personal development. Half of the non-management staff are older people, dedicated to their jobs, but stagnated in their role with no career prospects (otherwise, they would have moved up or left). The other half are immature teenagers (or in their early 20s) who basically see the job as nothing more than a part-time job, flipping cars instead of burgers. At least the older types take responsibility in their role, but you can't expect the same of the young ones. Thus, don't expect most people to do more than the minimum.

    The pay is low, even with the additional commission. The commission isn't easy to get, either, unless you're into pestering people for the "upsell". The job of Rental Sales Agent is one step up from a used car salesman.

    Advice to Senior ManagementIf Avis wants to truly be known for good customer service, get rid of the commission structure for Rental Sales Agents. The commission only encourages people to focus all their effort on getting that "upsell" and no effort on any other important aspect of the job. Higher overall pay without a commission, and a focus on customer service, would do well for the company.

    The job of Rover (the personal responsible for checking-in cars when they are returned) is probably the hardest and most important job in the company. People are usually happy when they are getting their cars... but when they return their cars, if there was a problem, or there was damage, or they didn't get the car they wanted, or whatever... they become really crabby. It is at this point in their relationship with Avis that customer service is of the utmost importance. And how do you expect an employee that barely makes less than a waiter to want to give a good final impression to the customer?

    Moreover, why are the Rental Sales Agents more highly rewarded than the Rover, when it is the latter's customer service that will either make or break a particular customer's relationship with Avis?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Agency Operator

    Agency Operator (Former Employee)

    ProsYou as the Operator are in control of the business and your schedule. It's up to you how long you want to keep your store open but there is fromework that is required to be followed. This is a hands on operator and you will need to be there 6-7 days a week.

    ConsYou are dependant on product which is supplied by the head office. During periods of high demands, products become scarce as all other branches require products. This means you will have to turn away lots of business.

    Advice to Senior ManagementNot to advertise "sky is the limit" when the operator is tide down to supply and demand of business and the control of the products is determined by the head office.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Not bad

    Rental Sales Agent (Current Employee) Winnipeg, MB

    Prosits under union in Canada so they can't really fire you easy.

    ConsCommission structure is not as good as it should be.

    Advice to Senior Managementnothing

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    Good to a point

    Anonymous Employee (Current Employee)

    ProsBased on stock performance, this company is headed in the right direction

    Consleadership seems too focused on cost savings and not strategic thinking.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    All the hours you could want, for all the wrong reasons...

    Customer Service Representative (Former Employee) San Antonio, TX (US)

    Pros- Friendly coworkers
    - OK benefits

    Cons- Not necessarily managed well
    - Management & supervisor inefficiencies caused a lot of extra work, but nobody willing to work it for same reason
    - Not willing to work with everyone's schedules
    - Some room for advancement, but you have to fight those already in place for it

    Advice to Senior Management- Consider termination or shuffling of those who are "buddy buddy" with everyone due to tenure, management and associate alike; these attitudes cost time, money, and cause high turnover.
    - Consider doing what's best for operations, not what's going to make you friend(s)

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    So far the job is fulfilling, a lot of great colleague's that don't mind being helpful to the "new person".

    CBD (Courtesey Bus Driver) (Current Employee) Romulus, MI (US)

    ProsThere are many great opportunities the company has for their employees, there is room in the company for you to grow and move up.

    ConsJust that the way they have things set up as far as you being a new hire, scheduling is not all that great, most if the time you never know your days off until the new work relief schedule is put up, a day before or last day of your previous schedule. Nothing nice!

    Advice to Senior ManagementFind another way to fit new hire's on the schedule without them feeling like they probably won't have a life working with this company.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Make money, be prepared to lie

    Counter Sales Representative (Former Employee) Orlando, FL (US)

    ProsMoney, fun, money, friends, money

    ConsManagement, moral emptiness, shady co-workers, backstabbing managers

    Advice to Senior ManagementKeep around the good ones, get rid of the bad

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Great Family/Work life

    Pricing Analyst Level II (Current Employee) Parsippany, NJ (US)

    ProsManagers are Fair and the benefits are decentt. The work/home life is great. They really value family and family time. They have flex hours in the summer to get home to the family. They have floating holidays and let you leave early the day before a holiday.

    ConsTraining was almost non existent. The salary is on the lower end compared to other companies. They lack support for growth in certain areas. We have the ability to work from home, however they do not allow it unless it benefits them (like working after hours or on weekends)

    Advice to Senior ManagementManagement generally has good communication with employees, certain areas in the company do not promote growth within the company. The company in certain departments has a high turnover rate.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Company is ever-changing, which is a good thing, but has been challenged to see things through before acting.

    Corporate Sales (Former Employee) New York, NY (US)

    ProsI enjoyed the freedom to manage my workday the way I saw fit. As long as you are performing, they give you a longer leash typically.

    ConsFollow through on strategy and not enough sales training courses. More recognition and positive reinforcement needed. Budget truck rental is poorly run and deserves better as the cash cow of this organization. Overaged fleet with poor customer service.

    Advice to Senior Management"Live in the moment" more and really celebrate the victories. Don't just ring a bell.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Good Company to start as carrier, but not easy to grow.

    Database Analyst (Current Employee) Parsippany, NJ (US)

    Pros-Work Culture
    -Compensation
    -Benefits - 401K, Vacations
    - Flexible timings based on the group one works.

    Cons- Conservative in terms of spending expenses for Technology.
    - Growth rate is low.
    - Lots of oldies holding the senior position.
    - Reviews and Goals are just formalities.

    Advice to Senior Management- Management need to focus in Promoting the youngsters and give them chance.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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