Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com
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Avis Budget Group Reviews

Updated 17 September, 2014
Updated 17 September, 2014
463 Reviews
3.3
463 Reviews
Rating Trends

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Avis Budget Group CEO Ron Nelson
Ron Nelson
149 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 16 reviews)

  • It's a Union location and there is great benefits because of the Union (in 13 reviews)


Cons
  • Upper management does NOT listen or care about the workforce (in 23 reviews)

  • long hours with no overtime, bad weather means flight delays (in 20 reviews)

More Highlights

125 Employee Reviews Back to all reviews

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  1.  

    Alright, Budget could have been much better. (Vancouver is a franchise branch)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at Avis Budget Group as an intern for less than a year

    Pros

    The people are, for the most part, very nice, friendly and eager to provide assistance, especially for new hires. Don't be afraid to ask questions.

    Cons

    CEO seemed overly concerned about profit. Salaries seemed a little low, quite a bit of overtime for some people and semi high turnover rate. Everyone is given fifteen minute breaks in addition to lunch, but people seem reluctant to take them.

    Advice to ManagementAdvice

    Find a less stressful job, with a less stressful CEO.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent Job, Nothing Long-Term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Calgary, AB
    Current Employee - Rental Sales Agent in Calgary, AB

    I have been working at Avis Budget Group full-time for less than a year

    Pros

    Management and co-workers are great in helping you to learn the job; whether it's the computer system, selling skills, customer service, etc.

    It's fun to be able to get to know and be able to drive a lot of new cars.

    The job is varied in responsibility and even if you're at the rental counter, you get to experience various work aspects of the organization. Thus, you do learn a lot about the entire organization and the business of car rentals, in general.

    Cons

    As a Rental Sales Agent at the counter, renting cars out to customers, you work with a lot of individuals that certainly do not contribute to your personal development. Half of the non-management staff are older people, dedicated to their jobs, but stagnated in their role with no career prospects (otherwise, they would have moved up or left). The other half are immature teenagers (or in their early 20s) who basically see the job as nothing more than a part-time job, flipping cars instead of burgers. At least the older types take responsibility in their role, but you can't expect the same of the young ones. Thus, don't expect most people to do more than the minimum.

    The pay is low, even with the additional commission. The commission isn't easy to get, either, unless you're into pestering people for the "upsell". The job of Rental Sales Agent is one step up from a used car salesman.

    Advice to ManagementAdvice

    If Avis wants to truly be known for good customer service, get rid of the commission structure for Rental Sales Agents. The commission only encourages people to focus all their effort on getting that "upsell" and no effort on any other important aspect of the job. Higher overall pay without a commission, and a focus on customer service, would do well for the company.

    The job of Rover (the personal responsible for checking-in cars when they are returned) is probably the hardest and most important job in the company. People are usually happy when they are getting their cars... but when they return their cars, if there was a problem, or there was damage, or they didn't get the car they wanted, or whatever... they become really crabby. It is at this point in their relationship with Avis that customer service is of the utmost importance. And how do you expect an employee that barely makes less than a waiter to want to give a good final impression to the customer?

    Moreover, why are the Rental Sales Agents more highly rewarded than the Rover, when it is the latter's customer service that will either make or break a particular customer's relationship with Avis?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Flexible, friendly and open

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Assistant  in  Vancouver, BC
    Current Employee - Office Assistant in Vancouver, BC

    I have been working at Avis Budget Group part-time for less than a year

    Pros

    Managers were open to share experiences and the business operations
    everybody was very friendly and open

    Cons

    competitive environment if working at the airport
    senior management are very driven for sales and therefore nag a lot

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  5.  

    Agency Operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agency Operator
    Former Employee - Agency Operator

    I worked at Avis Budget Group full-time for more than 5 years

    Pros

    You as the Operator are in control of the business and your schedule. It's up to you how long you want to keep your store open but there is fromework that is required to be followed. This is a hands on operator and you will need to be there 6-7 days a week.

    Cons

    You are dependant on product which is supplied by the head office. During periods of high demands, products become scarce as all other branches require products. This means you will have to turn away lots of business.

    Advice to ManagementAdvice

    Not to advertise "sky is the limit" when the operator is tide down to supply and demand of business and the control of the products is determined by the head office.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Nice place to learn about claims adjusting

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avis Budget Group

    Pros

    Bonuses are good
    4 day work week
    good environment

    Cons

    benefits are not up to market standard

    Advice to ManagementAdvice

    Need to be more competitive

  7. 1 person found this helpful  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  Winnipeg, MB
    Current Employee - Rental Sales Agent in Winnipeg, MB

    I have been working at Avis Budget Group full-time for more than a year

    Pros

    its under union in Canada so they can't really fire you easy.

    Cons

    Commission structure is not as good as it should be.

    Advice to ManagementAdvice

    nothing

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Terrible HR Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Parsippany, NJ (US)
    Former Employee - Analyst in Parsippany, NJ (US)

    I worked at Avis Budget Group full-time for more than a year

    Pros

    - The culture was laid back including business casual dress code
    - All summer you get out of work at 2:30 (obviously you need to make up the time during the week)
    - Enjoyed the people I worked with
    - Great cafeteria
    - Easy commute

    Cons

    Major disappointment was the HR department. They are so concerned with their own little projects and goals that they fail to meet the most important goal of HR, to take care of their [potential] employees. They rarely answer emails and if you finally get a response, good luck getting an answer to a follow up. The only way to get anything done is to go down to HR and knock on somebody's door. It's almost like Milton from Office Space!

    Another con would be the somewhat bland working environment. Pretty old school looking cube farm.

    Advice to ManagementAdvice

    If you want to get on the top 100 places to work list, get better HR employees that care about your workers, not themselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tulsa, OK (US)
    Former Employee - Customer Service Representative in Tulsa, OK (US)

    I worked at Avis Budget Group full-time for more than a year

    Pros

    Overtime was available. Management was fair.

    Cons

    Awful, customers, antiquated systems and programs, inadequate lighting

    Advice to ManagementAdvice

    Management was fair

    Doesn't Recommend
    Positive Outlook
  10.  

    csr2

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Orlando, FL (US)
    Current Employee - Customer Service Representative in Orlando, FL (US)

    I have been working at Avis Budget Group for less than a year

    Pros

    awesome health insurance and benefits

    Cons

    pay 8.50 and they don't appreciate what you do

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent
    Former Employee - Rental Sales Agent

    I worked at Avis Budget Group full-time for less than a year

    Pros

    Free parking, some really great people, benefits are great

    Cons

    Lots of back and forth arguing between co-workers and management. Also, there were a lot of rumors and there was no room for growth in the company.

    Advice to ManagementAdvice

    I think that Avis budget is actually a really good company to work for. I think I was just hired at the wrong time and in the wrong place.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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