Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com

Avis Budget Group Reviews

Updated 15 December, 2014
Updated 15 December, 2014
538 Reviews
3.1
538 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
179 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 19 reviews)

  • It's a Union location and there is great benefits because of the Union (in 17 reviews)


Cons
  • Deal with it" from upper management then blamed for poor customer review (in 31 reviews)

  • Poor work life balance but it depends on your project (in 12 reviews)

More Highlights

97 Employee Reviews Back to all reviews

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  1.  

    needs knowledgeable managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Flex shifts, people who you work with are every helpful, and managers will not let their employees down. But needs to work on building a good corp culture

    Cons

    Union sucks! they actually telling the employees that it a good agreement between employees and employers but it not (did not bring any changes from previous agreement).

    Doesn't Recommend
  2.  

    Selling 3rd party "upgrades" disguised as Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Associate in Fredericton, NB
    Former Employee - Customer Sales Associate in Fredericton, NB

    I worked at Avis Budget Group full-time (more than 3 years)

    Pros

    Incentive bonuses for selling 3rd party upgrades to inbound callers; performance based ranking--reviewed every 3 months--sets your available schedule therefore seniority is not the only factor; lateral and occasional vertical promotion if you are willing to relocate.

    Cons

    Customer service--as in resolving the issues presented by the customer--was secondary to convincing inbound callers to take advantage of other products offered by Avis / Budget parent company, Cendant. This company also owned (owns) several timeshare properties, travel agencies, travel perks clubs, and other "lifestyle" related companies. The actual business of renting vehicles and resolving issues related to that activity was reduced in importance to a level that a trained monkey could do.

    Advice to ManagementAdvice

    Concentrate on the vehicle rentals. Period. If your other companies have value-based products for sale, find another way to sell them.

    Doesn't Recommend
    Neutral Outlook
  3.  

    long hours low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC

    I have been working at Avis Budget Group

    Pros

    there are advancement opportunities available

    Cons

    working on holidays and weekends

    Advice to ManagementAdvice

    provide better incentives

    Doesn't Recommend
    No opinion of CEO
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  5.  

    bad selection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY (US)
    Current Employee - Sales in New York, NY (US)

    I have been working at Avis Budget Group

    Pros

    good environment and climax in the office

    Cons

    quite good company values and good collegues

    Advice to ManagementAdvice

    about

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Service and loyalty mean nothing to this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Honolulu, HI (US)
    Former Employee - Rental Sales Agent in Honolulu, HI (US)

    I worked at Avis Budget Group full-time (more than 10 years)

    Pros

    Descent benefits including medical, 401k, employee rental rates and free vacation car allowances. Established and stable company.

    Cons

    Frequent changes in district management. Lack of consistency in implementing and enforcing policies. High turnover of some staff. Overall very low morale in staff. Loyalty and knowledge of long time staff are not valued. Innovation is not valued either. Avis has moved from a customer service organization to a pure sales profitability business. Employees are not valued or treated well despite their service.

    Advice to ManagementAdvice

    Decisions about policies including vacation requests, shift bids, scheduling, are disorganized and changed without reason and on the fly sometimes. Giving the impression management does NOT know what its doing. Flippant changes and inconsistent enforcement of rules leads to extremely low morale as well as confusion of staff. For example in my 20 years there, policies on vacation requests have changed each year!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Commission not guaranteed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avis Budget Group full-time

    Pros

    There are really no pros, besides the shift that I work with is pretty awesome.

    Cons

    There are many cons. You get paid a set wage of less than $10 per hour. The commission is based off percentages. SO if you make the company $20K in revenue, you may only get $800 in commission. The management is horrible at my location. No real perks of being with the company.. except great benefits.

    Advice to ManagementAdvice

    Management needs extensive training.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Taipei (Taiwan)
    Current Employee - Customer Service Agent in Taipei (Taiwan)

    I have been working at Avis Budget Group full-time (less than an year)

    Pros

    The colleagues are really nice and some what a positive environment.

    Cons

    Long hours, low pay, and zero work-life balance.

    Advice to ManagementAdvice

    They should stop being cheap and organize a better work environment for their employee. They should hire more employees before expanding their business, and have better compensations!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great for those who's trying to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Miami, FL (US)
    Current Employee - Operations Manager in Miami, FL (US)

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Very prestigious and well known company

    Cons

    No work life Balance. No the best choice if you have kids.

    Advice to ManagementAdvice

    A lot of hard work, and hours. Pay us what we're worth.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    It was very stressful and the customer service is not there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tulsa, OK (US)
    Former Employee - Customer Service Representative in Tulsa, OK (US)

    I worked at Avis Budget Group full-time (less than an year)

    Pros

    The insurance benefits are great and the pay is great as well as the overtime available and the holiday pay.

    Cons

    There are no verbal disclosures to customers, so a customer can pay for a car in advance and not get the car because they did not "read" all the fine print. Also, at the counter things are added on, such as insurances and the customer often times is not "aware" of the charges until they are billed. They are then told to call CS.

    Advice to ManagementAdvice

    DISCLOSE.....it really sucks having to tell someone that it is too bad they already paid for a car and are not eligible to drive it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Not good. A poorly organized company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA (US)
    Current Employee - Customer Service Representative in Pittsburgh, PA (US)

    I have been working at Avis Budget Group (more than an year)

    Pros

    Typically one can develop great relationships with the customers of their location. The fellow employees are usually good people as well.

    Cons

    Extremely high turnover rate. Poor supply chain management skills. Every week I would encounter a situation where the district manager did not have enough necessary cars available to rent. This creates furious customers who are unable to rent a car and all they can do is yell at the customer service rep.

    Advice to ManagementAdvice

    At least pretend like you want to be there and work for the company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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