Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com

Avis Budget Group Reviews

Updated 28 October, 2014
Updated 28 October, 2014
499 Reviews
3.2
499 Reviews
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Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
159 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 19 reviews)

  • It's a Union location and there is great benefits because of the Union (in 15 reviews)


Cons
  • In Albuquerque NM the upper management loves intimidation techniques (in 30 reviews)

  • long hours with no overtime, bad weather means flight delays (in 23 reviews)

More Highlights

88 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    needs knowledgeable managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Flex shifts, people who you work with are every helpful, and managers will not let their employees down. But needs to work on building a good corp culture

    Cons

    Union sucks! they actually telling the employees that it a good agreement between employees and employers but it not (did not bring any changes from previous agreement).

    Doesn't Recommend
  2.  

    Selling 3rd party "upgrades" disguised as Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Associate in Fredericton, NB
    Former Employee - Customer Sales Associate in Fredericton, NB

    I worked at Avis Budget Group full-time (more than 3 years)

    Pros

    Incentive bonuses for selling 3rd party upgrades to inbound callers; performance based ranking--reviewed every 3 months--sets your available schedule therefore seniority is not the only factor; lateral and occasional vertical promotion if you are willing to relocate.

    Cons

    Customer service--as in resolving the issues presented by the customer--was secondary to convincing inbound callers to take advantage of other products offered by Avis / Budget parent company, Cendant. This company also owned (owns) several timeshare properties, travel agencies, travel perks clubs, and other "lifestyle" related companies. The actual business of renting vehicles and resolving issues related to that activity was reduced in importance to a level that a trained monkey could do.

    Advice to ManagementAdvice

    Concentrate on the vehicle rentals. Period. If your other companies have value-based products for sale, find another way to sell them.

    Doesn't Recommend
    Neutral Outlook
  3.  

    long hours low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC

    I have been working at Avis Budget Group

    Pros

    there are advancement opportunities available

    Cons

    working on holidays and weekends

    Advice to ManagementAdvice

    provide better incentives

    Doesn't Recommend
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Decent company, horrible location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Atlanta, GA (US)
    Current Employee - Customer Service Representative in Atlanta, GA (US)

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Usually a lot of available overtime since the turn over rate is really high.

    Cons

    Favoritism over seniority, lack of caring and help from management, high turn over rate, inaccuracy with working hours and paychecks. I could go on and on. If you gain a few pay raises and want to move up to a better position, they take your pay raises and put you down to what the starting pay is!

    Advice to ManagementAdvice

    Stop being lazy and actually work and help your employees. Hire from within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Rental car sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Portland, ME (US)
    Former Employee - Rental Sales Agent in Portland, ME (US)

    I worked at Avis Budget Group full-time (less than an year)

    Pros

    Fun co-workers and busy front counter.

    Cons

    Horrible hours...horrible scripts to be repeated to every single customer...regardless of their needs

    Advice to ManagementAdvice

    Let people actually sell...not force products and add ons.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Totally Uninspiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Parsippany, NJ (US)
    Former Employee - Marketing in Parsippany, NJ (US)

    I worked at Avis Budget Group full-time

    Pros

    Great work life balance, great vacation, easy work. A 9-5 gig with no pressure/stress. Easy to look like a rock star.

    Cons

    Absolutely no innovation and zero focus on the customer. Totally operations/sales-driven culture. Pace is very slow and no drive to innovate or compete with a rapidly changing marketplace. Very incestuous culture, good ole boys club. Leadership is uninspiring. I'm surprise this company hasn't been eaten by the competition.

    Advice to ManagementAdvice

    clean house and bring in real talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Oh k job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent in San Jose, CA (US)
    Current Employee - Rental Sales Agent in San Jose, CA (US)

    I have been working at Avis Budget Group full-time (less than an year)

    Pros

    Good pay, great coworkers, good sales experience

    Cons

    Bad hours, mangment,short breaks, stressful

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Informative, but crappy management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Avis Budget Group full-time (more than 10 years)

    Pros

    Starting pay is good... usually 11.50 and then plus commission if you are a rental sales agent
    The "down" months where we are not too busy and get paid to just be there sometimes

    Cons

    MANAGEMENT COMMUNICATION
    Summer and being oversold on cars..... EVERY DAY!

    Advice to ManagementAdvice

    Learn to talk to your employees about how they really feel about things.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in New York, NY (US)
    Former Employee - Operations Manager in New York, NY (US)

    I worked at Avis Budget Group full-time (more than 3 years)

    Pros

    Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
    Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
    Play a significant role in long-term planning, including an initiative geared toward operational excellence.
    Oversee overall financial management, planning, systems and controls.
    Management of agency budget in coordination with the Executive Director.
    Development of individual program budgets
    Invoicing to funding sources, including calculation of completed units of service.
    Payroll management, including tabulation of accrued employee benefits.
    Disbursement of checks for agency expenses.
    Organization of fiscal documents.
    Regular meetings with Executive Director around fiscal planning.
    Supervise and coach office manager on a weekly basis.

    Cons

    You will sign a contract with the outsourcing company that will cover the details of the service that they will be providing. Any thing not covered in the contract will be the basis for you to pay additional charges. Additionally, you will experience legal fees to retain a lawyer to review the contacts you will sign. Remember, this is the outsourcing company's business. They have done this before and they are the ones that write the contract. Therefore, you will be at a disadvantage when negotiations start.

    Advice to ManagementAdvice

    Pay more

  11. 1 person found this helpful  

    A stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH (US)
    Former Employee - Customer Service Representative in Cincinnati, OH (US)

    I worked at Avis Budget Group full-time (more than an year)

    Pros

    The atmosphere and overall structure is very laid back and down to earth. Work is often tedious and busy but very easy to accomplish. Growth opportunities are stellar if you're willing to relocate. Benefits are good, raises are fair, and front line (operations) management team is helpful.

    Cons

    Seriously unethical business practices, cutthroat wolf pit of a sales team, pampered service agents, high exposure to weather elements, poverty level starting wages, unprofessional overall morale, questionable fiscal decisions, outdated business model, unbelievable communications gap between operations and upper management, and unreliable on their promises.

    Advice to ManagementAdvice

    Start following through on your word, improve communications, develop a training strategy, put service ahead of sales interests, and try making more sensible improvements.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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