Avis Budget Group

  www.avisbudgetgroup.com
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Avis Budget Group Reviews

Updated 29 July, 2014
Updated 29 July, 2014
487 Reviews

3.2
487 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
144 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 16 reviews)

  • It's a Union location and there is great benefits because of the Union (in 13 reviews)


Cons
  • Upper management does NOT listen or care about the workforce (in 23 reviews)

  • long hours with no overtime, bad weather means flight delays (in 20 reviews)

More Highlights

90 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    needs knowledgeable managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    Pros

    Flex shifts, people who you work with are every helpful, and managers will not let their employees down. But needs to work on building a good corp culture

    Cons

    Union sucks! they actually telling the employees that it a good agreement between employees and employers but it not (did not bring any changes from previous agreement).

    Doesn't Recommend
  2.  

    Selling 3rd party "upgrades" disguised as Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Associate  in  Fredericton, NB
    Former Employee - Customer Sales Associate in Fredericton, NB

    Pros

    Incentive bonuses for selling 3rd party upgrades to inbound callers; performance based ranking--reviewed every 3 months--sets your available schedule therefore seniority is not the only factor; lateral and occasional vertical promotion if you are willing to relocate.

    Cons

    Customer service--as in resolving the issues presented by the customer--was secondary to convincing inbound callers to take advantage of other products offered by Avis / Budget parent company, Cendant. This company also owned (owns) several timeshare properties, travel agencies, travel perks clubs, and other "lifestyle" related companies. The actual business of renting vehicles and resolving issues related to that activity was reduced in importance to a level that a trained monkey could do.

    Advice to ManagementAdvice

    Concentrate on the vehicle rentals. Period. If your other companies have value-based products for sale, find another way to sell them.

    Doesn't Recommend
    Neutral Outlook
  3.  

    long hours low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC

    Pros

    there are advancement opportunities available

    Cons

    working on holidays and weekends

    Advice to ManagementAdvice

    provide better incentives

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Solid cash/benefits for a sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent  in  Chicago, IL (US)
    Former Employee - Rental Sales Agent in Chicago, IL (US)

    Pros

    Good money, good benefits, and overtime pays well.

    Cons

    Terrible union based hours based on seniority and working holidays. You have to deal with angry customers a lot.

    Advice to ManagementAdvice

    They are quick to punish you for small errors, yet look the other way when there are serious issues like scamming going on. The hours can be crazy and changing. You will not have a good work/life balance because it's seniority based scheduling and long hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Reservation system - three decades old DOS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSA
    Former Employee - RSA

    Pros

    Upward advancement possible if you are willing to relocate.

    Cons

    Certain locations have extremely high turn over ratesy due to long hours, lack of man power,low pay and low morale.

    Advice to ManagementAdvice

    No one wants to embrace old technology. Whoever is in charge of this area should rethink their strategy. The competition certainly has.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    company car, you own it.

    Cons

    direct reports, long days, hard core sales, no work life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Poor Rental Sales Agent Training At Counter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent
    Current Employee - Rental Sales Agent

    Pros

    Benefits

    Large blocks of slow periods at my location.

    I am single, so I don't mind working weekends, holidays, odd shifts.

    Due to my previous work history, there is ample room for advancement.

    Cons

    Operations managers are nice but do not perform some of their duties to adequate levels. For example:

    They don't train the rental sales agents at the counter, despite the fact that it is their policy to do so.

    Poor/slow resupply of smaller vehicles from the cleaning department, and slow shuttle drivers. How many shuttle drivers does it take to change a light bulb?

    I accepted and even embraced their upselling and selling of add-on products. However, when we have a longer rental period from a customer, such as 3 weeks, with no upsell or add-ons, it drags our average down.

    If we don't meet sales expectations, we can be let go. Maybe they should place less weight on these longer rentals as it pertains to our average. This is the reason I will not recommend this company to friends.

    Advice to ManagementAdvice

    Accountability for ops managers on above. These are not difficult components to manage, but there isn't a mechanism to double check that they are performing these duties.

    My location has several employees that have been here for more than 10 years. They catch/fix some of these problems. The portion that fall through this line of defense result in service failures to the customers.

    Replace the antique DOS reservation system LOL.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Stressful

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Co-workers for the most part are very friendly and helpful. The training program is very in depth and helpful. Keeps you busy so time goes by fast.

    Cons

    Management is never on the same page. You can be told you are doing great by several of them and then you basically suck by another. Different rules apply for different people. Moral since I have been here has gotten even worse.

    Advice to ManagementAdvice

    Get on the same page! Deal with issues brought to your attention and dont bury your head in the sand. It hurts moral and makes us that work for you feel not important.

  10.  

    Okay, no real room to grow in a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Discount on car rentals that's the only perk. But you often can just catch a better deal through a travel site.

    Cons

    Terrible scheduling. Upper management seems to not know, better yet doesn't have an ounce of a clue what takes place during each shift changes when it comes to operations. Seniority is a big deal, you will always get the short end of the stick when it comes to scheduling, vacation time and personal time off requests.

    Advice to ManagementAdvice

    Get a clue. Your customers, especially many of your corporate "Avis First & Preferred" are rude & treat your employees like crap.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Many long days for little satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL (US)
    Former Employee - Anonymous Employee in Chicago, IL (US)

    Pros

    Great co-workers
    Ability to travel to different locations

    Cons

    Low pay
    Zero work-life balance
    Family atmosphere not for management employees

    Advice to ManagementAdvice

    Pay your people for the time and sacrifice they give everyday!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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