Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com

Avis Budget Group Reviews

Updated 23 November, 2014
Updated 23 November, 2014
519 Reviews
3.2
519 Reviews
Rating Trends

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Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
169 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 19 reviews)

  • It's a Union location and there is great benefits because of the Union (in 17 reviews)


Cons
  • Deal with it" from upper management then blamed for poor customer review (in 31 reviews)

  • Poor work life balance but it depends on your project (in 12 reviews)

More Highlights

93 Employee Reviews Back to all reviews

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  1.  

    needs knowledgeable managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Flex shifts, people who you work with are every helpful, and managers will not let their employees down. But needs to work on building a good corp culture

    Cons

    Union sucks! they actually telling the employees that it a good agreement between employees and employers but it not (did not bring any changes from previous agreement).

    Doesn't Recommend
  2.  

    Selling 3rd party "upgrades" disguised as Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Associate in Fredericton, NB
    Former Employee - Customer Sales Associate in Fredericton, NB

    I worked at Avis Budget Group full-time (more than 3 years)

    Pros

    Incentive bonuses for selling 3rd party upgrades to inbound callers; performance based ranking--reviewed every 3 months--sets your available schedule therefore seniority is not the only factor; lateral and occasional vertical promotion if you are willing to relocate.

    Cons

    Customer service--as in resolving the issues presented by the customer--was secondary to convincing inbound callers to take advantage of other products offered by Avis / Budget parent company, Cendant. This company also owned (owns) several timeshare properties, travel agencies, travel perks clubs, and other "lifestyle" related companies. The actual business of renting vehicles and resolving issues related to that activity was reduced in importance to a level that a trained monkey could do.

    Advice to ManagementAdvice

    Concentrate on the vehicle rentals. Period. If your other companies have value-based products for sale, find another way to sell them.

    Doesn't Recommend
    Neutral Outlook
  3.  

    long hours low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC
    Current Employee - Anonymous Employee in Vancouver, BC

    I have been working at Avis Budget Group

    Pros

    there are advancement opportunities available

    Cons

    working on holidays and weekends

    Advice to ManagementAdvice

    provide better incentives

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Great for those who's trying to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Miami, FL (US)
    Current Employee - Operations Manager in Miami, FL (US)

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Very prestigious and well known company

    Cons

    No work life Balance. No the best choice if you have kids.

    Advice to ManagementAdvice

    A lot of hard work, and hours. Pay us what we're worth.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    It was very stressful and the customer service is not there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tulsa, OK (US)
    Former Employee - Customer Service Representative in Tulsa, OK (US)

    I worked at Avis Budget Group full-time (less than an year)

    Pros

    The insurance benefits are great and the pay is great as well as the overtime available and the holiday pay.

    Cons

    There are no verbal disclosures to customers, so a customer can pay for a car in advance and not get the car because they did not "read" all the fine print. Also, at the counter things are added on, such as insurances and the customer often times is not "aware" of the charges until they are billed. They are then told to call CS.

    Advice to ManagementAdvice

    DISCLOSE.....it really sucks having to tell someone that it is too bad they already paid for a car and are not eligible to drive it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not good. A poorly organized company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA (US)
    Current Employee - Customer Service Representative in Pittsburgh, PA (US)

    I have been working at Avis Budget Group (more than an year)

    Pros

    Typically one can develop great relationships with the customers of their location. The fellow employees are usually good people as well.

    Cons

    Extremely high turnover rate. Poor supply chain management skills. Every week I would encounter a situation where the district manager did not have enough necessary cars available to rent. This creates furious customers who are unable to rent a car and all they can do is yell at the customer service rep.

    Advice to ManagementAdvice

    At least pretend like you want to be there and work for the company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Not worthwhile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Agent in Paducah, KY (US)
    Former Employee - Rental Sales Agent in Paducah, KY (US)

    I worked at Avis Budget Group part-time (less than an year)

    Pros

    Not much. Commission would be a pro but a smaller airport plus we never had cars made it difficult.

    Cons

    Manager was horrible since it's her first time. She does not know how to deal with her employees. A little to friendly with employees from other rental agencies which is not good practice. Rumors spreading about idiotic things. I hate having a job when people are always talking about each other. That's why I quit my job. At the end of the day if you don't like your work environment you should always leave because it will just get worse.

    Advice to ManagementAdvice

    Get some managers who know what they are doing and have been managers previously. I get that it will be more difficult in a smaller area but it will save you in the long haul.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Fine for awhile but no room to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charlotte, NC (US)
    Current Employee - Sales Associate in Charlotte, NC (US)

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Great benefits and that's it!

    Cons

    High turn over rate due to poor management. Some coworkers try to throw you under the bus to look better. The shifts are all about seniority so prepare to work odd hours. Also those hours usually don't pay well.

    Advice to ManagementAdvice

    All the good managers leave because they don't fit into the "boys club." Stop talking about promoting from within when you know you aren't going to do it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Decent company, horrible location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Atlanta, GA (US)
    Current Employee - Customer Service Representative in Atlanta, GA (US)

    I have been working at Avis Budget Group full-time (more than an year)

    Pros

    Usually a lot of available overtime since the turn over rate is really high.

    Cons

    Favoritism over seniority, lack of caring and help from management, high turn over rate, inaccuracy with working hours and paychecks. I could go on and on. If you gain a few pay raises and want to move up to a better position, they take your pay raises and put you down to what the starting pay is!

    Advice to ManagementAdvice

    Stop being lazy and actually work and help your employees. Hire from within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Totally Uninspiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Parsippany, NJ (US)
    Former Employee - Marketing in Parsippany, NJ (US)

    I worked at Avis Budget Group full-time

    Pros

    Great work life balance, great vacation, easy work. A 9-5 gig with no pressure/stress. Easy to look like a rock star.

    Cons

    Absolutely no innovation and zero focus on the customer. Totally operations/sales-driven culture. Pace is very slow and no drive to innovate or compete with a rapidly changing marketplace. Very incestuous culture, good ole boys club. Leadership is uninspiring. I'm surprise this company hasn't been eaten by the competition.

    Advice to ManagementAdvice

    clean house and bring in real talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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