AppFolio Reviews

Updated 10 July, 2014
Updated 10 July, 2014
30 Reviews

3.9
30 Reviews
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Brian Donahoo
18 Ratings

8 Employee Reviews Back to all reviews

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  1.  

    Great company, most difficult and underpaid department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AppFolio

    Pros

    The best part about this company is the culture. Most people are intelligent, motivated, and fun to be around. It makes work more enjoyable. Additionally there are many skilled people within the company who know their stuff and are available to learn from. Fun atmosphere, free snacks, relaxed but focused work environment. Great place for people who are serious about getting work done, but like to have fun along the way.

    Cons

    Employees in customer success are under-compensated for the stress and effort the job requires. They put too much work on our plate, and expect long days with no added benefits for working overtime. When we speak with clients, most of them are upset they can't get a response quick enough because we are so over-encumbered with clients that we don't have enough time to respond to everybody promptly. Even if we work 10 hour days, clients must wait because it's too much work for too few people. This is (hopefully) a temporary thing, but the expectations for us are simply unrealistic at this point.

    Advice to ManagementAdvice

    Continue to hire. Increase salaries and maybe the turn over rate will decrease.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company - Has it's cons thought

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success Manager  in  Goleta, CA (US)
    Current Employee - Customer Success Manager in Goleta, CA (US)

    I have been working at AppFolio full-time

    Pros

    Great people, good benefits, free snacks, work out classes, occasional happy hours and fun work events.

    Cons

    The client base a CS manager will work with with will eventually wear you down as they can be very demanding and sometimes very rude. In the beginning you have a lot to look forward such as possible advancement into a different departments and your 6 month raise/ benefit acquisition. Lets get real though, no one wants to be in customer support as a career choice. You take the position in order to move up and grow your resume. So if the department your looking into doesn't need any extra people or they find someone more qualified you could find yourself stuck. You have the possibility to move up within the department but the pay is weak compared to any other position in the company. We have a top notch sales staff so it just keeps getting busier and you end up working more hours yet you keep getting paid the same regardless of effort or performance. It becomes very tough to stay positive and motivated.

    Advice to ManagementAdvice

    Give the CS department something more to look forward to after 6 months such as additional raise possibilities or at least some sort of performance based bonus structure.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Growing pains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Success Manager  in  Goleta, CA (US)
    Former Employee - Customer Success Manager in Goleta, CA (US)

    I worked at AppFolio full-time for more than a year

    Pros

    I worked with many wonderful and intelligent people at AppFolio.
    AppFolio Property Manager is a good product that many customers genuinely love.
    Santa Barbara is a beautiful, if expensive, place to live.
    They offer decent benefits to salaried employees.
    Free snacks.
    Fitness classes several times a week.

    Cons

    Low pay.

    Anemic raises.

    Little to no opportunity for advancement.

    An unequal culture. There is much lip service paid to company values that are not exercised.

    Rampant cronyism in the middle tier of the company, at the expense of promoting from within.

    Incompetent and under qualified middle management.

    Disconnect between upper and middle management.

    AppFolio is trying very hard to become profitable before a future IPO, putting a huge strain on sales and customer support as more poor fit customers are brought on. Scaling up is proving to be AppFolio's largest problem.

    Advice to ManagementAdvice

    Promote from within and deliver on your promises. You are killing moral.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Not what it once was...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Goleta, CA (US)
    Former Employee - Anonymous Employee in Goleta, CA (US)

    I worked at AppFolio full-time for more than a year

    Pros

    Plethora of free snacks/beverages and the occasional free lunch. The people are great, starting pay is decent and the stock options are decent. There are some company sponsored sports teams that are always fun to be a part of. Young company.

    Cons

    Upper management seems to be disconnected from the actual happenings at the bottom. Middle/lower management are unqualified and put a priority on furthering their career instead of developing a strong knowledgeable team. Raises are slim, and a job well done is non-existent. Lack or poor interdepartmental communication reeks havoc throughout the company. Little to no growth or mobility. Politics are always being played. Management is too concerned about their employees time card than they are about their performance. They are no longer a customer service first company and are now focused on profitability.

    Advice to ManagementAdvice

    Make sure your lower to middle management are qualified for their jobs or provide them training so they and their team can succeed. Nothing worse than working for incompetent managers. Offer advancement or mobility within the company. Not everyone wants to remain at a remedial position for the rest of their lives. Clean up processes within and between departments - too many things are falling in the cracks. Go back to being a customer driven company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Fun and energetic environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Santa Barbara, CA (US)
    Current Employee - Sales in Santa Barbara, CA (US)

    I have been working at AppFolio full-time for more than a year

    Pros

    Great people to work with

    Cons

    product has limitation. compensation is low compared to others in industry

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Great culture, limited personal growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services/Implementation  in  Goleta, CA (US)
    Current Employee - Services/Implementation in Goleta, CA (US)

    I have been working at AppFolio full-time for more than a year

    Pros

    Great starting pay and benefits
    The people and coworkers are amazing. I made quite a few friends working there and the culture is energetic and fun.

    Cons

    Limited/no advancement/mobility within the company. Pay is limiting and is not comprabable to skill and responsibility increase the longer you stay there.
    There is little to no incentives/rewards even if you go above and beyond job requirements/description. As a result, there is an undercurrent of discontent.
    Large disconnect between upper management and clients that use the product.
    Very fine line between offering concerns/feedback about processes/company and being viewed as negative or "not on board" with the company.

    Advice to ManagementAdvice

    Create actual advancement and career opportunities. Employees start working there with excitement and optimistic about establishing a career and building something special. By year 1-2 those emotions are withered if not gone.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Overall a nice place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Goleta, CA (US)
    Current Employee - Anonymous Employee in Goleta, CA (US)

    I have been working at AppFolio full-time for more than a year

    Pros

    The employees are a great bunch, and the culture is an active one. There are lots of sports teams to play on, and monthly company meetings are a lot of fun.

    Cons

    Upward mobility is extremely limited, favoritism runs rampant. The pay... It's bad.

  9. 1 person found this helpful  

    People and culture are great, but pay is on the short end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AppFolio full-time

    Pros

    Company, products, management, culture, and people are great. The people are some of the best I have worked with. The productivity and brain power of their employees is amazing. What the company lacks in pay, it tries to make up for in other ways with fun events, free shirts, feeding you at times and similar such things, which is great but those are the things you need to do if you want to attract and retain great talent.

    Cons

    Much like a lot of tech companies in the Santa Barbara area, they like to under pay employees. Right now, no bonus program. Raises are anemic. Company holidays are slim. Paid Time Off is average to start, increases to it are non-existant until many years later. The number of stock options they grant are okay. Upward mobility is slim.

    Advice to ManagementAdvice

    Your employees are top-notch. To keep top-notch, high performing employees you need to not only do all the things you are doing well but you also need to pay them a fair wage representative of, performance, the cost of living in the area and the industry. AppFolio is great but there is an under-swell of discontent with pay.

    Recommends
    Positive Outlook

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