Ameristar Casinos

  www.ameristar.com
  www.ameristar.com
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Ameristar Casinos Reviews

Updated 13 May, 2014
Updated 13 May, 2014
75 Reviews
2.6
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
37 Ratings

Review Highlights

Pros
  • Starting pay was good but only a 3% raise (you have to wait a year for one) (in 6 reviews)

  • They seem to care a lot for the team members (in 10 reviews)


Cons
  • Although they claim they have an open door policy here it has become clear to employees that expressing concerns will only get you into trouble (in 5 reviews)

  • Managers treat employees like children and although say there is an open door policy there really is not one (in 5 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1.  

    Management is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Server
    Current Employee - Restaurant Server

    I have been working at Ameristar Casinos part-time for more than a year

    Pros

    Good job if you don't mind working weekends. Money is pretty good and some of the customers and employees (not managers) are fun to be around. Good job if you want to break into the casino industry and get started.

    Cons

    The managers are terrible. The managers nit pick and micro manage but always miss the big picture. The managers are some of the biggest hypocrites you will ever encounter. They talk to you with no respect and treat you like a child (or worse) and then wonder why no one wants to work for them. My manager would often complain about how long it would take her to make a schedule because no one wanted to work for her. Hello! Maybe you are the problem? They are also very hypocritical and will give you into trouble for things they often (and openly) do themselves. They are also really good at shoving people under the bus to make themselves appear squeaky clean and will deny responsibility for any wrong doings to save themselves. They are only concerned about their career, not the company. Sexual harassment does exist at this location.

    Advice to ManagementAdvice

    Consider treating employees like people instead of children. We all all adults here. Also it wouldn't hurt to practice what you preach.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    The blind leading the blind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Server
    Former Employee - Restaurant Server

    I worked at Ameristar Casinos part-time for more than a year

    Pros

    None. I cannot think of any pros.

    Cons

    Management is clueless. They treated employees horribly and on top of that they didn't even know what they were doing. Ameristar had the worst managers I've ever worked for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Ameristar Kansas City is an awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casino Dealer  in  Kansas City, MO (US)
    Former Employee - Casino Dealer in Kansas City, MO (US)

    I worked at Ameristar Casinos part-time for more than a year

    Pros

    Hmm.....I'll get back to you on that.

    Cons

    The clientele is the bottom of the barrel, period. Some of the customers pretend to have class but they just don't. This reflects heavily on how they treat the employees.
    The managers are awful. Ameristar Kansas City has the worst management I've ever encountered. They regularly throw the book at certain employees while encouraging other employees to openly and freely do the exact same thing. There is an unbelievable amount of favoritism at Ameristar Kansas City. Morale is very low. Corporate really needs to clean house when it comes management at the Kansas City location, from top to bottom. Managers are too hateful towards certain employees for personal reasons.
    Both the customers and management show little respect for anyone, not even themselves. Avoid this place at all costs. Upper management talks a lot about making it a fun place to work but it just isn't. There are much better places to work.

    Advice to ManagementAdvice

    I guess it is hard to respect others when you do not even respect yourselves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Horrible how you are treated as an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Players Club Representative  in  Kansas City, MO (US)
    Former Employee - Players Club Representative in Kansas City, MO (US)

    I worked at Ameristar Casinos part-time for more than a year

    Pros

    I met some great friends while working there. It was within close proximity to my house. The pay was good for my job.

    Cons

    I was terminated from Ameristar Casino Kansas City exactly one month after reporting my manager to human resources for him repeatedly making inappropriate comments to me about other employees and customers. He would often make derogatory comments about people's weight, age, bodily features, and personal lives in front of other employees and customers and think it was funny. I told him to stop on more than one occasion and it only got worse. When I reported him to human resources I was told I would remain anonymous which was a big fat lie because the next day he confronted me and told me he knew I was the one who turned him in and he would find a way to fire me. Well one month later he retaliated and I was fired for something very silly that everyone else does but is still working there. All I can say is I've never worked in such an unprofessional environment in my life. I was the only employee brave enough to turn him in which I believed was doing the right thing. None of the other employees would turn him in because they were too scared for their jobs so they had to put up with his harassing and inappropriate comments on a daily basis. Management at Ameristar Kansas City is very retaliatory, vindictive and overall unprofessional. The funny part is when they were firing me they had the nerve to read off their core values. One was "Do the right thing." Since when is harassing employees and making inappropriate comments about people's weight, age, personal lives, and bodily features on a regular basis doing "the right thing"? They claim to have an open door policy but reporting any problems will only get you into trouble even if your manager is harassing you and others. I truly feel sorry for the hourly employees who still work there.

    Advice to ManagementAdvice

    Start respecting your employees. Also you never know when you will be without a job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    HORRIBLE JOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host/Cashier  in  Kansas City, MO (US)
    Current Employee - Host/Cashier in Kansas City, MO (US)

    I have been working at Ameristar Casinos part-time for more than a year

    Pros

    There is absolutely no pros at for this job its the worst job to have and management sucks.

    Cons

    EVERYTHING. Management is the WORST. its nothing but favoritism, and being treated badly. Management doesnt keep their promises or treat you right at all.worst job ive ever had in my life.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A lot of favoritism at Ameristar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook1  in  Kansas City, MO (US)
    Former Employee - Cook1 in Kansas City, MO (US)

    I worked at Ameristar Casinos part-time for less than a year

    Pros

    The team member dining room. Health insurance was also great if you qualify however I did not.

    Cons

    There was a lot of favoritism at Ameristar Kansas City. It was very much a political environment.The managers tended to play favorites quite a bit. Certain employees got away with things regularly that others did not. The employee of the month thing was laughable. It was clearly not based on the hardest working nor friendliest employees but rather on who was friendly with the boss. It was also a very much a "do as I say not as I do" type of environment. No wonder morale was so low.

    Advice to ManagementAdvice

    Good luck

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Terrible how you are treated as an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - House Person  in  Council Bluffs, IA (US)
    Former Employee - House Person in Council Bluffs, IA (US)

    I worked at Ameristar Casinos part-time for less than a year

    Pros

    Lunch was $2.50 in the Hot line and Free for the salad bar along with free pop, milk, and juice. Starting pay was good but only a 3% raise (you have to wait a year for one).

    Cons

    Where do I start? I've been harassed by other employees during my light duty after I injured my back on the job. (I actually had one cussing and yelling that she wished she can "Sit on her ass for 8 hours a day, do nothing, and still get paid!" Directed towards me of course.) Went to my supervisor and hotel director and they had a little talk with the employee, but her high and almighty attitude towards me did not change.

    The Point system is awful! If you're a second late, it;s a half point. If your dog passed away, they don't care, it's a point, sometimes a point and a half if you don't call in two hours ahead. It takes a year to get 1 point back and you only get 9 of them a year, so if you make it up to 8.5 and your late one more time, you're done.

    And now to the most important part: Why I came here to write this. They don't care if you have EMERGENCY SURGERY!!! They will come up with some excuse as to why they can't grant you personal leave (30 days unpaid, but hey you still have a job!) after you don't qualify for FMLA (you have to be there for a year, I worked there for 8 months), and they will give you a line of bull and tell you to come in and sign a VOLUNTARY form of resignation so you can "be considered rehire-able in the future."

    Funny, I get injured on the job and two months later they can't accommodate me after surgery...

    Anyways, the management team is condescending towards you if you come to them with a problem. They will give you coachings left and right (at first good to make it seem like youre the best employee ever) and will write you up for the most stupid reasons. (I made the mistake of stacking two tiny boxes on top of each other and I didn't bend right, in front of my supervisor, who also wrote me up for being too slow in productivity my 2nd day back from light duty...Advice: Watch your back!)

    Advice to ManagementAdvice

    Show more Care & Compassion for your Employees!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Used to be good, now it is awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Blackjack Dealer  in  Black Hawk, CO (US)
    Current Employee - Blackjack Dealer in Black Hawk, CO (US)

    I have been working at Ameristar Casinos full-time for more than 8 years

    Pros

    As a dealer, the tips are the best in town, although going down because of the addition of a bunch of tables and progressive carnival games.

    Cons

    Many. The management here has become some of the most incompetent, punishing and retaliatory I have ever worked with. Although they claim they have an open door policy here it has become clear to employees that expressing concerns will only get you into trouble. Lying to employees is a specialty here. They have a set of values they shove down employees throats but don't follow themselves.

    Advice to ManagementAdvice

    Have a real open door policy. Start caring about employees. Show some appreciation to employees. Follow you values.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Bullying does exist here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Kansas City, MO (US)
    Former Employee - Server in Kansas City, MO (US)

    I worked at Ameristar Casinos part-time for more than a year

    Pros

    Most coworkers were great to work with, pay was good in certain departments/job titles depending on your position, was within close proximity to where I used to live and go to school, casino industry in general is fast paced and you stay busy.

    Cons

    Harassment does exist here. Bullying and harassment from customers directed at employees is very bad at the kansas city location and management allows it to happen regularly. There is also harassment coming from management towards hourly employees. If you ignore it, it gets worse but standing your ground proves difficult. Overall very hostile work environment.

    Advice to ManagementAdvice

    Start respecting your employees and do something about the abusive guests who ruin it for everyone. Please start treating employees with the respect and dignity they deserve. They work hard and want to see things go well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Don't work here unless you are desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef  in  Kansas City, MO (US)
    Former Employee - Sous Chef in Kansas City, MO (US)

    I worked at Ameristar Casinos part-time for more than a year

    Pros

    It was a stable job when I first moved to Kansas City. The pay was not bad and the employees were friendly and fun to work with.

    Cons

    Terrible customers who are very rude. The worst I've experienced really. A lot of angry customers with drinking,drug and gambling problems who are abusive towards staff. Management does little about this and does not respect its employees. Management makes their employees wait on drunk obnoxious belligerent people on a regular basis because they put their money in a slot machine so that makes it ok. A joke of an environment really. If you want to make any money you must work nights and weekends so don't expect to have any sort of a life while working here. Rigid/impossible points system is practiced unless you are Vietnamese or Haitian. Luckily I found another job after a year and quit. I'm so glad.

    Advice to ManagementAdvice

    Do something about the drunk/abusive customers instead of ignoring it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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