Amazon.com
3.4 of 5 2,795 reviews
www.amazon.com Seattle, WA 5000+ Employees

Amazon.com Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.4 2,795 reviews

                             

87% Approve of the CEO

Amazon.com Chairman, President, and CEO Jeff Bezos

Jeff Bezos

(2,043 ratings)

65% of employees recommend this company to a friend
672 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

Chaotic

Software Development Manager (Current Employee)

I have been working at Amazon.com full-time

ProsAmazon is widely seen as one of few companies that are actively innovating. An Amazon.com stint on your resume can open some doors that might otherwise remain closed to you.

Amazon stock has done amazingly well over the past few years and Amazon is a big believer in paying with stock, with one of the lowest base salary caps in the industry.

As a development manager, I had more authority over my team's processes, the hiring process, the review process, etc., than I had at most of the other companies I've worked for. This can be good or bad, depending on the quality of the individual manager.

ConsConspicuously absent from the company's core values are such things as "honesty," "work-life balance," and "treat employees fairly."

The company is frugal to the point of stupidity at times, with some calling this out as being "frupid." Getting access to such things as proper hardware and training took an enormous amount of work since there is a severely limited budget for both.

The middle layer of management, from SDM to Director, has a lot of power to do whatever they wish. How you are treated at Amazon depends almost entirely on your manager. With a good manager, you'll do well. With a rotten manager, and there are a lot of them, you'll do poorly. This includes such things as work-life balance, compensation, and advancement.

The company has grown faster than its processes support. All too often, enormous technical debt accrues and fighting to pay back that debt is far more difficult than it should be, as the VPs only want features.

Excessive upper management meddling in various projects causes a lot of problems, from features that change on a daily basis to features added without any schedule change or any other features removed, and so on. The upper management team, all the way to Bezos, has to sign off on all user experience changes for the major features, tablets, and eInk readers, and that causes a terrible backlog in getting those features defined, as they go through multiple iterations at multiple upper management levels.

Basic project management guidelines, best practices, and tenets are routinely violated. The lessons of "The Mythical Man-Month" have never been learned at Amazon.

The stock is likely overvalued, which means that the generous compensation can turn overnight to a much less generous compensation.

Advice to Senior ManagementStop meddling so much. Hire good people and then trust them.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

The walmart of the internet world

Lead Collator (Current Employee)
San Bernardino, CA (US)

I have been working at Amazon.com full-time for more than 3 years

ProsGrowing company, and a great place for experience in various fields

ConsWork to life balance is a big challenge

Advice to Senior ManagementTo many chefs and not enough Indians

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Modern slavery

Picker (Former Employee)
Columbia, SC (US)

I worked at Amazon.com full-time for less than a year

ProsYou will never fall short of 40 hours a week
Benefits
Cool coworkers
You will definitely get toned and maybe lose some weight
You have 40 hours of unpaid and paid time off upon hire to use as you please

Cons15 minute breaks that last 5
no matter how hard you work, they want more
walking 15 to 20 miles a day for a pathetic 11 bucks an hour
They do not accept doctors excuses
They tell you in orientation that you will be in pain every day....what kind of business is okay with this

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Amazon isn't that bad.

Anonymous Employee (Current Employee)

I have been working at Amazon.com

ProsEasy job, decent pay, nice management

ConsNo schedule negotiation, must work 10 hour days

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Don't Let The Enthusiasm Misguide You

Anonymous Employee (Current Employee)

I have been working at Amazon.com full-time

ProsThere is flexibility and very affordable benefits available for employees. It can be exciting getting caught up in the changes and product releases.

ConsNot all changes are for the benefit of the employees by any means. The pay and promotions available for customer service representatives are very limited and quite small. There are semi-annual reviews offered however there are many things that will exclude you from being eligible for this very small increase so you can stay at a very meager wage for a long time. (The US inflation rate is currently 1.1% however the pay increases in the reviews are so small that they don't even keep up with half of the inflation rate per year)

Advice to Senior ManagementAmazon prides itself on being "customer centric" however it is at a price that is paid by the employees in customer service and fulfillment centers. If performance and feedback is so important to you I challenge you to see how your employees are truly treated. Send a trusted individual in as a "secret shopper" and have them go through the recruiting, orientation, and training process for one of your customer service call centers. If you really want to see areas of improvement take this challenge in your VCC. By experiencing how this process is first hand you may be able to make changes that would truly enhance the overall customer service experience for all.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Software Development Intern

Software Development Engineer I (Former Employee)
Seattle, WA (US)

I worked at Amazon.com as an intern for less than a year

ProsPing Pong tables, smart coworkers, Seattle is beautiful in the summer.

ConsI heard Seattle is not as great during the other seasons. Depending on what team you're on, the work can be a little boring, as well as the people.

Advice to Senior ManagementKeep up the good work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Not what I was expecting

Software Development Manager III (Former Employee)
Seattle, WA (US)

I worked at Amazon.com full-time for more than a year

ProsVery talented and professional engineers. Interesting problems to solve. Good relocation and hiring bonus, decent base salary. It will be a learning experience, no matter what your background is. Strong company culture and good team spirit.

ConsThe high hiring bar and mandatory layoffs every year makes is hard to keep your team fully staffed. You will spend a lot of time recruiting. Management is distrusting by nature, and playing devil's advocate seems to be a corporate pastime. Expect strictly negative reinforcement and to hear that you are not doing good enough. Being a bully is considered a value, and a requirement for advancement.

Advice to Senior ManagementStart trusting and empowering your employees instead of micro managing.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Challenging work, but unclear for career growth

Software Development Engineer I (Current Employee)
Seattle, WA (US)

I have been working at Amazon.com full-time for more than a year

ProsSmart coworkers, Interesting Problems, Highly impactful work

ConsNot Employee Friendly culture, Career growth (very team-specific) can sometimes be hard, Too much of operational burden.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

This was once the greatest company for customers and the most fun and challenging for work

Multiple Job Titles (Former Employee)
Seattle, WA (US)

I worked at Amazon.com full-time for more than 5 years

ProsPrestige… if you land in an interesting department you might be on something cutting edge.

ConsAmazon is now just another corporation. The frontiership of c 2000 is long over but some of the long hours are not. Annual attrition in some departments, like warehouses (DCs), approaches 100%. Automation and excellent logistics killed the need for world-leading customer service.

Advice to Senior ManagementYou're walking a fine line and I have no advice because I don't think it could be done differently at this point. There is a reason the phrase "vest in peace" was a common mantra while waiting for the day you could resign. In the 1997-2001 days, you had hundreds of employees who barely balked at 50, 60, 70 hour weeks because they loved the company so much.

Actually I do have something: the management layer-cake hurts everyone. Any employee in the place used to be able to talk to a VP when necessary. Ideas flowed. The culture was amazing. Responsibilities were covered in favor of asses. Probably gone for good but maybe one of you will take it with you for your own start-up.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Software Engineer

Anonymous Employee (Current Employee)

I have been working at Amazon.com

ProsGreat place to learn lots of things

ConsOverloaded with work all the time

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Amazon.com? Contribute to the Community!

Amazon.com Videos

Loading...

Amazon.com – Why Work for Us?

Not ready to apply yet? Click here to join our Talent communities, where you can learn more about us and stay up-to-date with Amazonian opportunities! Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Amazon.com reviews and ratings - including employee satisfaction and approval ratings for Amazon.com CEO Jeff Bezos. All 672 reviews are posted anonymously by Amazon.com employees.