Alaska Airlines
3.3 of 5 62 reviews
www.alaskaair.com Seattle, WA 5000+ Employees

Alaska Airlines Reviews

Updated Feb 28, 2014
Alaska Airlines – US – “A Flight Departing from Honolulu”

All Employees Current Employees Only

3.3 62 reviews

                             

91% Approve of the CEO

Alaska Airlines President & CEO Bradley D. Tilden

Bradley D. Tilden

(23 ratings)

71% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Hero to zero

Anonymous Employee (Current Employee)

I have been working at Alaska Airlines full-time

ProsGood flight benefits. Some nice people in many customer faced departments. The company is really customer friendly, but what really counts (safety) is lacking.

ConsMiddle /Upper Management are stupid and have no credibility with their employees or the FAA. Have many fines and investigations for non-conformance. Safety and reporting problems is smoothed over with a huge turnover in the department with replacement by unskilled engineers. The VP of maintenance is expecting a major accident and is critical of engineering for good reason.

Advice to Senior ManagementI would clean house in engineering managers ( and many lame engineers) and believe the maintenance management/mechanics are very good. Keep up the smily face in the rest of the company.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

4 people found this helpful  

This company values length of employment more than actual work done.

Software QA Engineer II (Current Employee)
Seattle, WA (US)

I have been working at Alaska Airlines full-time for more than 8 years

ProsMost employees are very nice.

ConsIt's very hard to move around in the company because there's so much favoritism. It's emphasized internal candidates will be treated differently, but their application process filters out internal candidates. So it's very hard to move forward without knowing the right people.

Advice to Senior ManagementUpper management needs to start recognizing current employees. The lack of attention has been causing many current employees to start looking for advancement elsewhere.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Ramp Service agent

Ramp Service Agent (Former Employee)
Fairbanks, AK (US)

I worked at Alaska Airlines full-time for less than a year

ProsFree flight benefits. Medical benefits.

Conshigh stress and low pay.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fun but not worth it

Flight Attendant (Former Employee)
SeaTac, WA (US)

I worked at Alaska Airlines full-time for more than a year

ProsThe flight benefits... but even then traveling non-rev is a headache

ConsNot being home for any and every holiday, long hours, strange hours

Advice to Senior ManagementSupport your new flight attendants, it should be a time to learn and grow with the company.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Broken systems, no accountability, lack of focus

IT Project Manager III (Current Employee)
Seattle, WA (US)

I have been working at Alaska Airlines

ProsPersonal time off, flexible schedule, occasional telecommuting

ConsIT systems are old and in constant need of repair. Very limited investment in improving behind-the-scenes operations. As far as project management goes, the budgets are undefined because labor isn't planned or tracked well. Schedules are never met because resources are spread too thin and personnel don't feel compelled to meet a schedule. Scopes are constantly in flux.

Advice to Senior ManagementFocus! Implement and enforce use of a labor planning/time keeping tool that is easy to use. Make people accountable.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Great Brand but Frustrating Middle Management Career

Anonymous Employee (Current Employee)
Seattle, WA (US)

I have been working at Alaska Airlines

ProsDecent benefits, including flights (when not full)

ConsMiddle management is squeezed to perform more and more with less while upper management enjoys secretive "perks" and front line (union) are paid well through contracted wages and benefits.

Advice to Senior ManagementWork toward increased transparency, honesty, and internal succession planning. Train, mentor, and promote from the inside to gain trust and loyalty. Performance Based Pay (formerly profit sharing) should be the same percentage of wages or salary company-wide and not higher for upper management.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Frustrating and Unfulfilling

Designer (Former Employee)

I worked at Alaska Airlines

Pros- The individuals are nice enough to work with.
- They are flexible with their hours and personal time off.

Cons- If felt like, I imagine, working in a cave. The building was run down and had all sorts of issues. Even the light fixtures and sinks wouldn't work properly.
- Management would give little respect to those working under them.
- Many people were not qualified to work in their positions.
- No "perks" and terrible benefits.
- Little to no recognition given.
- One person would be expected to do the work of an entire team. Meaning positions were not filled and people were over worked.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

overall unfulfilling

Reservations Agent (Former Employee)
Phoenix, AZ (US)

I worked at Alaska Airlines

Prosflight benefits
health and vision benefits

Consuncaring management
not alot of recognition for a job well done

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Productivity focus squeezes the life out of employees for low pay.

Anonymous Employee (Former Employee)
Seattle, WA (US)

I worked at Alaska Airlines

ProsThey are active in the community and many of the employees are great people.

ConsFlight are full and it's hard to take time off that has been accrued so travel benefits are difficult to use.

Advice to Senior ManagementAlaska Airlines is lean enough. Give employees new equipment and learning opportunities to grow. Give some raises and have less controlling middle managers.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Alaska Airlines: No culture, no spirit, no future.

Pilot (Current Employee)
Anchorage, AK (US)

I have been working at Alaska Airlines

ProsIf you want to live and fly in Anchorage or Seattle and don't mind working for a company whose management team only wants to take care of themselves then this is the place for you.

ConsManagement continually fails to recognize the expertise available in day to day operations by current employees and makes decisions based on "focus groups" comprised of mid level managers who are out of touch with operations.
What little positive corporate culture and team spirit is left is rapidly decaying under management's remote and deaf leadership.
Constant reminders by leadership that they don't trust your judgement or ability to help lead the operation.

Advice to Senior ManagementStart taking care of your people. I don't think it is too late to recover from the damage you have caused to this once great company. Go ride on SWA and see how their culture is. That culture and spirit is cultivated from above by a management team who actually cares about employees and the future of the company.
Use the expertise available from your employees in shaping the future of the company and day to day operations. We see what goes on every day and can help to fix things. Let us take some ownership of this company.
If things continue the way they are going the company is going to decay into another labor problem filled legacy carrier like NWA and when we reach that level there will be no turning around.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Alaska Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Alaska Airlines reviews and ratings - including employee satisfaction and approval ratings for Alaska Airlines CEO Bradley D. Tilden. All 10 reviews are posted anonymously by Alaska Airlines employees.