Alaska Airlines

  www.alaskaair.com
  www.alaskaair.com

Alaska Airlines Reviews

Updated 2 December, 2014
Updated 2 December, 2014
91 Reviews
3.6
91 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
42 Ratings

Review Highlights

Pros
  • The flight benefits was the best part of the job (in 14 reviews)

  • Supportive of work/life balance I wasn't there for very long so I can't say much more (in 6 reviews)


Cons
  • Very odd shift work and starting pay is low (in 6 reviews)

  • Poor pay and horrible schedules all based on seniority (in 3 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Political circus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Alaska Airlines full-time (more than 10 years)

    Pros

    All full time employees received the usual; medical, dental, vision, 401k, profit sharing (when profitable). However, the flight benefits were a nice perk- unlimited standby travel free on Alaska, and the ability to purchase cheap standby passes on other carriers.

    Cons

    The company is notorious for extremely LOW salaries. As a 15 year manager (with a college degree), I was barely making $60k. The company tries to sell you on the idea that your compensation includes very generous flight benefits. That's nice, but it doesn't pay the bills. Money talks!

    The management division is also chock full of political back-stabbing, and regardless of your title/ seniority, you never know when your time is up. The company has a reputation for taking senior employees 'out to pasture' even if they're highly effective in their roles. Routinely, these higher salaried/ senior/ experienced employees are replaced with younger, less skilled employees who will agree to work for half of what you made.

    Advice to ManagementAdvice

    Loosen up the purse strings, pay your employees what they're worth, treat them with respect, and perhaps you'll have happier passengers.

    Remember: take care of the employees who take care of the passengers, who in turn, will reward you with repeat business = happy shareholders!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Work, work, work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in SeaTac, WA (US)
    Current Employee - Anonymous Employee in SeaTac, WA (US)

    I have been working at Alaska Airlines full-time (more than 3 years)

    Pros

    The flight benefits was the best part of the job. It was nice to go visit family every month.

    Cons

    Flying standby is not what it's cracked up to be. I like to call it "the lottery"... I still get stressed out whenever I'm at the airport from years of anxiety! For the position, the salary was horrible. The don't feel like I had a good work/life balance while working there.

    Advice to ManagementAdvice

    You're employees are playing too many hats and working far too much. Salaries need to be re-evaluated to match competitors.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Hero to zero

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time

    Pros

    Good flight benefits. Some nice people in many customer faced departments. The company is really customer friendly, but what really counts (safety) is lacking.

    Cons

    Middle /Upper Management are stupid and have no credibility with their employees or the FAA. Have many fines and investigations for non-conformance. Safety and reporting problems is smoothed over with a huge turnover in the department with replacement by unskilled engineers. The VP of maintenance is expecting a major accident and is critical of engineering for good reason.

    Advice to ManagementAdvice

    I would clean house in engineering managers ( and many lame engineers) and believe the maintenance management/mechanics are very good. Keep up the smily face in the rest of the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 5 people found this helpful  

    This company values length of employment more than actual work done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software QA Engineer II in Seattle, WA (US)
    Current Employee - Software QA Engineer II in Seattle, WA (US)

    I have been working at Alaska Airlines full-time (more than 8 years)

    Pros

    Most employees are very nice.

    Cons

    It's very hard to move around in the company because there's so much favoritism. It's emphasized internal candidates will be treated differently, but their application process filters out internal candidates. So it's very hard to move forward without knowing the right people.

    Advice to ManagementAdvice

    Upper management needs to start recognizing current employees. The lack of attention has been causing many current employees to start looking for advancement elsewhere.

    Doesn't Recommend
  6.  

    Ramp Service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Service Agent in Fairbanks, AK (US)
    Former Employee - Ramp Service Agent in Fairbanks, AK (US)

    I worked at Alaska Airlines full-time (less than an year)

    Pros

    Free flight benefits. Medical benefits.

    Cons

    high stress and low pay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Fun but not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in SeaTac, WA (US)
    Former Employee - Flight Attendant in SeaTac, WA (US)

    I worked at Alaska Airlines full-time (more than an year)

    Pros

    The flight benefits... but even then traveling non-rev is a headache

    Cons

    Not being home for any and every holiday, long hours, strange hours

    Advice to ManagementAdvice

    Support your new flight attendants, it should be a time to learn and grow with the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Broken systems, no accountability, lack of focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Project Manager III in Seattle, WA (US)
    Current Employee - IT Project Manager III in Seattle, WA (US)

    I have been working at Alaska Airlines

    Pros

    Personal time off, flexible schedule, occasional telecommuting

    Cons

    IT systems are old and in constant need of repair. Very limited investment in improving behind-the-scenes operations. As far as project management goes, the budgets are undefined because labor isn't planned or tracked well. Schedules are never met because resources are spread too thin and personnel don't feel compelled to meet a schedule. Scopes are constantly in flux.

    Advice to ManagementAdvice

    Focus! Implement and enforce use of a labor planning/time keeping tool that is easy to use. Make people accountable.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Great Brand but Frustrating Middle Management Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)

    I have been working at Alaska Airlines

    Pros

    Decent benefits, including flights (when not full)

    Cons

    Middle management is squeezed to perform more and more with less while upper management enjoys secretive "perks" and front line (union) are paid well through contracted wages and benefits.

    Advice to ManagementAdvice

    Work toward increased transparency, honesty, and internal succession planning. Train, mentor, and promote from the inside to gain trust and loyalty. Performance Based Pay (formerly profit sharing) should be the same percentage of wages or salary company-wide and not higher for upper management.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Frustrating and Unfulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Designer
    Former Employee - Designer

    I worked at Alaska Airlines

    Pros

    - The individuals are nice enough to work with.
    - They are flexible with their hours and personal time off.

    Cons

    - If felt like, I imagine, working in a cave. The building was run down and had all sorts of issues. Even the light fixtures and sinks wouldn't work properly.
    - Management would give little respect to those working under them.
    - Many people were not qualified to work in their positions.
    - No "perks" and terrible benefits.
    - Little to no recognition given.
    - One person would be expected to do the work of an entire team. Meaning positions were not filled and people were over worked.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    overall unfulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Reservations Agent in Phoenix, AZ (US)
    Former Employee - Reservations Agent in Phoenix, AZ (US)

    I worked at Alaska Airlines

    Pros

    flight benefits
    health and vision benefits

    Cons

    uncaring management
    not alot of recognition for a job well done

    No opinion of CEO

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