Southwest Airlines Interview Questions

Updated 19 Apr, 2015
140 Interview Reviews

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  1. Helpful (2)  

    Intern Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines.

    Interview

    I applied online in November and didn't hear back until February and set up a phone interview with my main recruiter. The call lasted about 30 minutes and the recruiter was super friendly and made me feel very comfortable. She started off by telling me a little more about the position and then we went over my resume. I made sure to know the job description front and back so I could apply my experience to the position I was interviewing for. She asked me questions such as:
    -name a time you were in a conflict with someone and how did you handle it.
    -why your major?
    -why pursue this internship verse a full-time position?
    -what have you learned from these experiences?
    -why southwest?
    It went well because at the end of the phone call she said they wanted to fly me out to interview in person. There I brought my letters of rec and my "why Southwest" essay.
    At the interview I was with the same recruiter and the person I would be reporting to. They both were laid back and made me feel at ease. We again went through my resume so the manager could get to know me and was asked a few more situational questions:
    -what was your least favorite thing you did in your previous internship experience?
    -what's your weakness? (Answer this and spin it with a positive)

    They do a good job of making sure you are comfortable so they can see the real you.

    About a week later I got a call back and was told I was right for Southwest but not that particular position so my recruiter asked if I would be interested in a different position that better suited my skills. I set up another phone interview with her and the managers and went through the same questions and my resume. I made sure to do my research and offer any suggestions on the particular project I would be working on if selected as an intern. They liked that I already had ideas.

    I was called back almost immediately with an offer.

    Overall the entire experience was so laid back and friendly. Southwest doesn't just hire for the position, they hire the person and if they think you fit in with the culture, they will find a place for you which is why it's so important to just be yourself.
    A

    Interview Questions

  2. Helpful (21)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took a dayinterviewed at Southwest Airlines.

    Interview

    The process is one of complete evaluation. When I interviewed they had it at a hotel where hundreds of applicants showed up. After registration the first step was as a group of about 15-20 applicants, to go into a separate room with a 3 person panel. We had to stand up, introduce ourselves and tell a story about when... The story didn't really matter, it was your delivery of your story, how you engaged the rest of the people in the room, and whether you were comfortable speaking to strangers. Another thing you were being judged on is when it wasn't your turn to speak, that you were polite and listened to the other applicants.

    If you made it past that part of the interview, because they eliminated people at that point, you had to do a one on one interview with 2 interviewers. The questions were the typical tell me about a time questions (work related). The questions from each interviewer were the same but worded differently. Make sure that you answer the questions honestly and similar. The interviewers will compare your answers and then you will either be asked to stick around for the next step or to leave.

    The final step if you made it, was to schedule a drug test and to allow a back ground check. They will NEVER tell you that you are going to be given a flight attendant class date. You won't know until you are called by the training department. You basically are at their mercy as to when you go to training. If you decide the date is not convenient for you, you may be passed up and not called again.

    Interview Questions

    • Training was probably the most difficult with the hiring process. The airline owns you and you must adapt. If you can't, don't apply. Timeliness, attitude, adaptability, emotions, and testing all need to be really good. If not, you will be removed from class. Remember, they are looking for people who will be great at customer safety and service. They don't need people who are going to cause problems for the company. Also, remember that there are thousands of other applicants that want to be in the position you are in. Be grateful that the best airline in the industry has chosen you to join their company. If you have a great attitude about life, you will love this job.   Answer Question

    Negotiation

    Be available. If you want the job, then go after it. Just remember, the airlines now owns you and you don't have a lot of negotiation as to your schedule. If you are the type that can't give up that control, DON'T apply. The industry is tough, but this company is great.

  3. Helpful (6)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Southwest Airlines.

    Interview

    After about 3 weeks of applying I got an email that they were considering me. I had to fill out an intensive application. They called me few days after for a phone interview. after a week they said I passed the phone interview and would like to move me up to 1-on-1 interview. 1on1 interview took another 2 weeks.

    Interview Questions

    • phone interview was relatively easy. why swa? and other customer service questions about situations with customers who were upset.   Answer Question
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  5.  

    Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Southwest Airlines in March 2015.

    Interview

    Applied online. A few days later was contacted by a recruiter to schedule a phone interview. The phone interview lasted about 45 min. Basic questions about personality and skill set. Very friendly and relaxed process. At the end of the interview, the recruiter will have a pretty good idea if they want to bring you in for a face to face interview. A couple weeks later a Face to Face interview was set up. Asked to get to HDQ early to get finger printing and paperwork processed. Prior to the face to face you will be asked to fill out an application regarding 10 year background check, education and job history. The interview process is normally a panel, mine had 5 people. It is very conversational interview and just displace your talents. No need to get nervous. Asked to talk through resume, and then the team will ask questions regarding specifics about the job. This interview is more about personality and fit with the team than qualifications. Have fun and good luck!

    Interview Questions

    • Being a fast paced environment and quickly moving, how do you handle distractions?   1 Answer
  6.  

    Performance Analyst Interview

    Anonymous Interview Candidate in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ monthsinterviewed at Southwest Airlines (Dallas, TX (US)) in March 2015.

    Interview

    Fist round was a phone interview, about 20 mins, briefly went through my resume. Then on-site internview with 2 hiring managers and 1 hr. Was a good interview about 40 mins, not too hard. Some behavior questions.

    Interview Questions

  7.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeksinterviewed at Southwest Airlines (Chicago, IL (US)) in March 2015.

    Interview

    I received a call about a week after applying online. At the end of the short phone screening I was asked to come in for a face to face interview. The interviewer asked what I did at my previous jobs and why I left. At the end of the interview, was told that I would hear back after the completion of my drug test and background check.

    Interview Questions

    • Why do you want to work for Southwest Airlines ?   1 Answer
  8.  

    Ramp Agent, DAL Interview

    Anonymous Interview Candidate in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 4 weeksinterviewed at Southwest Airlines (Dallas, TX (US)) in March 2015.

    Interview

    Applied online about a 4 weeks ago, had a phone interview last week and called for a F2F about 4 days after the phone interview, asked me to wait outside for a few minutes, called me back in and had the fingerprinting done straight after the F2F. I had 3 to 1 interview, and it was very relaxed and friendly atmosphere, thoroughly enjoyed it.

    Interview Questions

    • Went over my work history, nothing out of the ordinary, the usual,,,,why do you want to work for SWA, the role of the Ramp agent, why did you leave your other jobs.   Answer Question
  9.  

    Intern Interview

    Anonymous Interview Candidate in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines (Dallas, TX (US)).

    Interview

    The interview process was long but straightforward. Once you speak to a recruiter and go through a phone interview, if they are interested they will fly you to Dallas to meet you in person. Usually, interviews are in a small room with a recruiter and hiring manager(s). Overall very conversational, they are a laid back company and try to convey that image from the moment you walk into the building.

    Interview Questions

    • Why are you interested in this position?
      Why Southwest?
       
      1 Answer
  10. Helpful (3)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3+ monthsinterviewed at Southwest Airlines in February 2015.

    Interview

    1) Applied online in December
    2) Had over the phone interview in early January
    3) Had F2F interview at the airport in early February
    4) Less than a week later I found out I would move on in the process
    5) In the couple of days following I got fingerprinted and went for a drug test
    6) Almost a MONTH later found out I officially had the job!!

    No matter how frustrated you get with the process, just stay patient and positive!

    Interview Questions

    • Why southwest?
      How would you handle a mean customer?
      What sets you apart?

      Just be yourself! The interview was not set up to stump me, or screw me over! It just felt like a fun conversation, I walked out beaming. I think their main tactic is finding people who fit the culture of Southwest.
       
      Answer Question
  11. Helpful (1)  

    Ramp Supervisor Interview

    Anonymous Interview Candidate in Indianapolis, IN (US)
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines (Indianapolis, IN (US)) in February 2015.

    Interview

    Here is what I went though I applied online I received a phone interview on Feb 20 then I got an email to do some paperwork that same day then three days later I had an face to face interview for the Ramp supervisor position. Since they had a few internal candidates I had to wait two weeks then she called and offered me the Ramp Agent position. Then that Tuesday I went to do drug test then the next day went to do finger print if background clears I will start working for southwest. Keep in mind southwest likes to promote within first so keep a open mind their are so many others opportunities with this campaney that once you in you can move up if they feel you are a strong candidate. Keep on top of all emails and respond quickly cause the process could be longer if not. They do a strict background check.

    Interview Questions

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