Southwest Airlines Interview Questions & Reviews

Updated Aug 24, 2014
Updated Aug 24, 2014
103 interviews

Interview Experience

Interview Experience

89%
7%
3%

Getting an Interview

Getting an Interview

75%
7%
6%

Interview Difficulty

2.8
Average

Interview Difficulty

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Average

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103 Candidate Interview Reviews Back to all interviews

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  1.  

    Ramp Agent Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in June 2014.

    Interview Details

    I applied online in May 2014 and received a call from a recruiter within 2 weeks. Did the telephone interview and I told them I had a morning part time job. The whole time I go through both interview processes they never said I had to quit to job. If you have another job it could possibly conflict with this one so be careful. The whole process took a month which is very fast. I accepted a part-time position but on the first day of training was offered full-time.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Senior Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 months - interviewed at Southwest Airlines in November 2011.

    Interview Details

    All the interview for outsiders goes through People Department. There were exceptions to the people whom they already know and worked together. For business jobs, interview is more focussed on culture and technical questions for technical jobs.

    Interview Questions
    • What are your achievements recently and how it apply to Southwest scenario   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Denver, CO (US)
    Anonymous Interview Candidate in Denver, CO (US)
    Application Details

    I interviewed in-person. The process took 5 weeks - interviewed at Southwest Airlines in August 2014.

    Interview Details

    Applied online and received a call about a week later for a phone interview and then a week later was invited to Denver for a F2F. It was short probably only 15 minutes or so. There is a manager in the room as well but she didn't ask any questions she was just observing. Then a week later was called back to do fingerprinting and drug testing. Yes its a casual airline but I saw people at the interview who were not looking professional, so dress nice.

    Interview Questions
    • What is one policy or procedure at your current job that you disagree with?   Answer Question
    Negotiation Details
    None.
    Accepted Offer
    Neutral Experience
    Difficult Interview
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  5.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    3 different interviews.. 1 phone then if you passed that, then a group interview, then 1 on 1.. Then if hired 3 weeks in Dallas for training and don't see family till you come back

    Negotiation Details
    no negotiation...you are union and start at bottom and have no life
    Accepted Offer
  6.  

    Project Manager Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 1 week - interviewed at Southwest Airlines in May 2014.

    Interview Details

    One phone interview with recruiter. The recruiter was very friendly. One phone interview with hiring manager. Face to face interview at corporate headquarters with recruiter, hiring manager, and another team member. The other team member didn't look at me during the entire interview which made me feel awkward and uncomfortable. Giving a negative experience because of this interviewer (non responsive or interested).

    Interview Questions
    Reasons for Declining

    I declined because I applied for a full time position, but they only offered me contract (3 to 6 months) - same pay, but no benefits. Drive too long.

    Declined Offer
    Negative Experience
    Average Interview
  7. 3 people found this helpful  

    Software Engineer Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in January 2014.

    Interview Details

    Phone screen then flown out for in person interview. No coding. When they say they will get back to you in a certain timeframe they mean it. You'll never be left wondering if you will be moving forward or not.

    Interview Questions
    • Be yourself and have fun. They want you for who you are, not necessarily your expertise. They know they can mold the right person and teach you what you don't know.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Technical Writer/ Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in June 2013.

    Interview Details

    After submitting a resume online, a recruiter called me for a brief conversation about my college experience and why I wanted to work for Southwest. He followed up with a second phone call requesting I come in for a face-to-face interview, where the recruiter facilitated the 45-minute interview with the department head. I took an editing test (the position requires knowledge of editing marks, proofreading, and grammar) in a separate room after the interview, and heard back from the Company a month later. The process is very seamless, but few people get called back. If the phone rings from Southwest, answer it.

    Interview Questions
    • What was your most difficult college course?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Senior Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through a recruiter - interviewed at Southwest Airlines in August 2013.

    Interview Details

    Phone screening, face to face with team and hiring manager. Provided example of projects and role. Describe difficult situation and how I handle it. Ask how I would handle a difficult user, difficult assignment or difficult boss

    Interview Questions
    • none, asked for experience and back ground and situational questions   Answer Question
    Negotiation Details
    no negotiation, agency and I pre set the rate
    Accepted Offer
    Positive Experience
    Average Interview
  10. 3 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Dallas, TX (US)
    Anonymous Interview Candidate in Dallas, TX (US)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines.

    Interview Details

    Received a letter to come for an interview....I had one interview and was hired that day. Went for drug screening and was called for a class date a month later.

    Negotiation Details
    Take whatever they offer if you want the job.
    Accepted Offer
    Positive Experience
    Average Interview
  11. 12 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate  in  Phoenix, AZ (US)
    Anonymous Interview Candidate in Phoenix, AZ (US)
    Application Details

    I interviewed in-person. The process took 6 weeks - interviewed at Southwest Airlines.

    Interview Details

    Initial Phone call interview, if passed, they will invite you to a group interview with 25+ people. They are asking questions and going around the room. They are talking turns talking with everyone. They will leave the room and watch you on video from another room to see how you interact. They are looking for outgoing talkative people. Look sharp! Ladies wear a suit too! Look like a flight attendant! Full hair and Make up. Guys look shgarp! No facial hair. Short hair, clean cut. You SHOULD know that day if they send you to the next step. They may ask you to stay for a one on one, or they will call you back in for a one on on. Don't worry if you don't find out that day. If you don't hear from them in a week. You most likely didn't get it.

    Interview Questions
    • They use STAR system so be PREPARED! They ask random quesations like tell me about a most difficult customer exprience, most irate customer and how you handled it. They want people who don't need conatant supervision and can get along well with others. NO AND LOW DRAMA. They are focusing on your customer service skills!   Answer Question
    Negotiation Details
    They offered me the inflight class with pay , 30 days in Dallas, three main meals are taken care of, snacks and laundry facilities are not. it was like $1000 total and you don't get paid until you leave. You arent gauranteed to get position until you graduate. Then thats when you get the offer. I think it now starts at $21 something an hour.
    Accepted Offer
    Positive Experience
    Average Interview

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