Southwest Airlines

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Southwest Airlines Interview Questions & Reviews

Updated Aug 12, 2014
All Interviews Received Offers

Getting an Interview  

75%
7%
6%

Interview Experience  

90%
6%
3%

Interview Difficulty  

Average Difficulty
100 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Customer Service Agent Interview

Customer Service Agent

Interviewed at Southwest Airlines

Interview Details 3 different interviews.. 1 phone then if you passed that, then a group interview, then 1 on 1.. Then if hired 3 weeks in Dallas for training and don't see family till you come back

Negotiation Details – no negotiation...you are union and start at bottom and have no life


Declined Offer

Negative Experience

Average Interview

Project Manager Interview

Project Manager

I applied online and the process took 1 week - interviewed at Southwest Airlines in May 2014.

Interview Details One phone interview with recruiter. The recruiter was very friendly. One phone interview with hiring manager. Face to face interview at corporate headquarters with recruiter, hiring manager, and another team member. The other team member didn't look at me during the entire interview which made me feel awkward and uncomfortable. Giving a negative experience because of this interviewer (non responsive or interested).

Interview Question – Do you take things personally?   View Answer

Reason for Declining – I declined because I applied for a full time position, but they only offered me contract (3 to 6 months) - same pay, but no benefits. Drive too long.


2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Software Engineer Interview

Software Engineer
Dallas, TX (US)

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in January 2014.

Interview Details Phone screen then flown out for in person interview. No coding. When they say they will get back to you in a certain timeframe they mean it. You'll never be left wondering if you will be moving forward or not.

Interview Question – Be yourself and have fun. They want you for who you are, not necessarily your expertise. They know they can mold the right person and teach you what you don't know.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Technical Writer/ Interview

Technical Writer/
Dallas, TX (US)

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in June 2013.

Interview Details After submitting a resume online, a recruiter called me for a brief conversation about my college experience and why I wanted to work for Southwest. He followed up with a second phone call requesting I come in for a face-to-face interview, where the recruiter facilitated the 45-minute interview with the department head. I took an editing test (the position requires knowledge of editing marks, proofreading, and grammar) in a separate room after the interview, and heard back from the Company a month later. The process is very seamless, but few people get called back. If the phone rings from Southwest, answer it.

Interview Question – What was your most difficult college course?   View Answer


Accepted Offer

Positive Experience

Average Interview

Senior Business Analyst Interview

Senior Business Analyst

I applied through a recruiter - interviewed at Southwest Airlines in August 2013.

Interview Details Phone screening, face to face with team and hiring manager. Provided example of projects and role. Describe difficult situation and how I handle it. Ask how I would handle a difficult user, difficult assignment or difficult boss

Interview Question – none, asked for experience and back ground and situational questions   Answer Question

Negotiation Details – no negotiation, agency and I pre set the rate


3 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Flight Attendant Interview

Flight Attendant
Dallas, TX (US)

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines.

Interview Details Received a letter to come for an interview....I had one interview and was hired that day. Went for drug screening and was called for a class date a month later.

Negotiation Details – Take whatever they offer if you want the job.


12 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Flight Attendant Interview

Flight Attendant
Phoenix, AZ (US)

I applied in-person and the process took 6 weeks - interviewed at Southwest Airlines.

Interview Details Initial Phone call interview, if passed, they will invite you to a group interview with 25+ people. They are asking questions and going around the room. They are talking turns talking with everyone. They will leave the room and watch you on video from another room to see how you interact. They are looking for outgoing talkative people. Look sharp! Ladies wear a suit too! Look like a flight attendant! Full hair and Make up. Guys look shgarp! No facial hair. Short hair, clean cut. You SHOULD know that day if they send you to the next step. They may ask you to stay for a one on one, or they will call you back in for a one on on. Don't worry if you don't find out that day. If you don't hear from them in a week. You most likely didn't get it.

Interview Question – They use STAR system so be PREPARED! They ask random quesations like tell me about a most difficult customer exprience, most irate customer and how you handled it. They want people who don't need conatant supervision and can get along well with others. NO AND LOW DRAMA. They are focusing on your customer service skills!   Answer Question

Negotiation Details – They offered me the inflight class with pay , 30 days in Dallas, three main meals are taken care of, snacks and laundry facilities are not. it was like $1000 total and you don't get paid until you leave. You arent gauranteed to get position until you graduate. Then thats when you get the offer. I think it now starts at $21 something an hour.


2 people found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Agent Interview

Customer Service Agent
Saint Louis, MO (US)

I applied online and the process took 4 weeks - interviewed at Southwest Airlines.

Interview Details Initially applied online -had a phone interview and days later a F2F, with the same recruiter. The F2F interview basically wanted to know how your previous exp related to interetest position. Your personality MUST be fitting w/ SWA! They are all about persnality and fun atmosphere.

Interview Question – None of the questions were hard! Or unexpected! At all.. just asked specifics about tell me about a time when, customer is not satisfied, what would you do type of questions.   View Answer

Negotiation Details – None, it's was already learned upon the phone interview.


2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Airline Pilot (First Officer) Interview

Airline Pilot (First Officer)
Dallas, TX (US)

I applied online and the process took a day - interviewed at Southwest Airlines in May 2014.

Interview Details Fantastic process and people conducting the interviews. Really tried to sell their company to you as much as you were trying to sell yourself to them. Three part interview - Panel (one HR person and a pilot), Logbook review (one pilot), Line Oriented Interview 7 min scenario (two pilots). Great brief before it started by their Director of Hiring.

Interview Question – Have you applied with any other airline? (Tough question because you don't want to say yes, but being honest is important to me)   Answer Question


Accepted Offer

Positive Experience

Average Interview

Intern Interview

Intern

I applied through an employee referral and the process took 2 months - interviewed at Southwest Airlines.

Interview Details Several phone interviews, then face-to-face interview in Dallas. I had a very positive experience meeting a panel of employees from the market planning department in person. Recruiters were very friendly, both on the phone and in person.

Interview Question – Interesting question about the intersection of Southwest and the arts.   Answer Question

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