MassMutual Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Financial Services Representative (20)
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- Customer Service Representative (6)
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Customer Service Representative Interview (Neutral Experience; Difficult Interview)
I applied through a recruiter and interviewed at MassMutual.
Interview Details Was contacted by a recruiter and had an initial interview with him. 2nd interview was with two different directors. One was not in a good mood and the interview did not go as well as it could have.
Interview Question – Why MassMutual? Answer Question
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 months - interviewed at MassMutual in February 2014.
Interview Details I first found out about the opening in November 2013. I was given the name of an HR recruiter to call. I began calling the recruiter to inquire about the position and get my name out there. I had tried to apply online, but kept getting system errors. I finally managed to get my online app to go through in December 2013. In January 2014, I received a call from the recruiter to schedule an appointment for skills testing. This involved reading comprehension, math skills, and a customer service simulator. About three weeks after the testing, I received a call to come in for a one on one interview with the recruiter I had been in contact with. The interview was quick - about 15 minutes or so. I was asked about what I know about the company and also various test taking questions since passing the Series 6 exam is required. About a week later, I received another call to come in for a panel interview with the call center directors. It was with two of the directors, and this interview lasted about 45 minutes. They asked several questions about previous customer service experience and what I know about the company. Two weeks later, I was notified that I wasn't selected for the position.
Interview Question – Most unexpected was probably about test taking ability and study habits in college. Answer Question
Sales Representative Interview (Positive Experience; Average Interview)
I applied through college or university - interviewed at MassMutual in February 2011.
Interview Details A four step process is standard. It includes a phone screening, an online screening, an 2/3 in person interviews. During the in person interviews you will most likely speak with a sales manager and somebody higher up in the company. I really enjoyed interviewing for them, because they do ask uncomfortable questions or some that might be seen as personal, and that is what makes for an interesting interview.
Interview Question – What is your definition of success, because having a unique answer matters. Answer Question
Senior Auditor Interview (Negative Experience; Average Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at MassMutual.
Interview Details Phone call from their recruiter, phone interview, and then a 1/2 day interview with about 6-7 people. This was a pretty sad group overall. After going into Springfield I realized I would never want to work there.
Interview Question – I think when I had a panel interview with the individuals who would actually be my coworkers I realized this would not be a good fit. They would ask basic questions, not even a hint of challenge. Answer Question
Financial Services Professional Interview (Neutral Experience; Average Interview)
I applied online and the process took 1 week - interviewed at MassMutual.
Interview Details Applied online, Was asked to attend WebEx, called into office for a first round interview, then asked for a second round interview
Interview Question – First interview round is mainly to get to know the candidate better on a more personal and career goals setting Answer Question
Financial Services Representative Interview (Neutral Experience; Average Interview)
I applied through college or university - interviewed at MassMutual in May 2013.
Interview Details First interview was on campus and was only about 15 minutes asking about myself. The next interview was more of an orientation and they gave a 3 hour presentation on what the company was about. It was informative and after there was a 20 minute interview getting to know me.
Interview Question – Pretty basic questions. Such as "why do you want to work for us?" Answer Question
Financial Advisor Interview (Neutral Experience; Average Interview)
I applied online and the process took 4 days - interviewed at MassMutual in July 2013.
Interview Details I applied online through indeed.com on Friday and got a phone interview on Monday. We then set up 1 on 1 interview on Wednesday. The interview lasted for about less than 1 hour. It was just me and recruiter in a meeting room having conversation. I was pretty nervous because i don't really have much formal interview experience. The recruiter is cute and respectful.
Financial Representative Interview (Neutral Experience)
Interviewed at MassMutual
Interview Details It was the first interview so it mostly consisted of these two males explaining what the company is all about and if they send you a personality test and complete it you will find out that day whether you go to a 2nd rounder.
Interview Question – How would you respond if a potential client says "Why would I choose you to invest my 20,000 when I can get Bob over here who has 8 years of experience and has proven himself in the industry?" View Answer
Financial Advisor Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at MassMutual in June 2013.
Interview Details The company posted a job opening on an online site and I sent in my resume and received a call the very next day. After talking for about 5 minutes, we setup a face-to-face interview for the following week. I had two in person interviews, and the manager was very friendly and explained how the company worked, what the position looked like, etc.
Interview Question – What are your career goals? Answer Question
Financial Services Representative Interview (Positive Experience; Easy Interview)
I applied online and interviewed at MassMutual.
Interview Details The interviewing process takes three to four steps. Initially, the recruiter wants to get to know you better, then the second interview goes onto more detail regarding the position.
Interview Question – none. the interview is more of a conversation Answer Question
Interviews for Top Jobs at MassMutual